Customer Service Representative
Resume:
JAHMAR OPLEY
S U MMARY
Multi-talented business leader bringing 8 years of experience as successful
professional. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in customer service industry.
E X P E R I E N C E
Chief Executive Officer
Rare Recognize Rare LLC Queens, NY February 2021 - Current Licensed Insurance Agent
Allstate Insurance Co Valley Stream, NY December 2021 - May 2023 Customer Service Representative
Target Valley Stream, NY August 2019 - March 2020 Developed strategic plans and objectives to ensure organizational growth and profitability.
Evaluated current products and services in order to develop strategies for improvement.
Developed and implemented innovative design solutions to complex user interface problems.
Created high quality visual designs that are both aesthetically pleasing and intuitive for users.
Sourced fabrics from reliable suppliers based on cost effectiveness and quality assurance.
Developed and implemented a comprehensive marketing strategy to promote the clothing brand's products.
Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
Provided assistance with billing inquiries, payment processing, and customer service issues.
Identified opportunities for cross-selling additional policies or services to existing customers.
Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
Upsold products to policyholders and potential new clients. Answered customer inquiries and provided accurate information regarding products and services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Supported sales team members to drive growth and development. Assisted customers with price checks, lifting heavy items and addressing other inquiries.
S K I L L S
Consulting
Business Planning
Strategic Planning
Project Management
Market Trend Analysis
Creative Direction
Social Media Marketing
Email Marketing
Product knowledge mastery
Client Retention
C O N T A C T
************@*****.***
Queens, NY 11422
E D U C A T I O N A N D
T R A I N I N G
Bachelor of Arts
Business Administration
Baruch College of The City University of
New York, New York, NY
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