Software Development Manager

Marco Sancho Ugalde

Software Development Manager

(506-****-**** ********@*****.***

Professional Profile

Results-driven Software Development Manager with over 17 years of experience leading high- performance development teams and managing full project lifecycles for complex, enterprise- level applications. Proven expertise in .NET technologies, cloud migration, and digital platform development, with a successful track record across multiple industries, including financial services. Skilled in Agile methodologies, team leadership, and resolving high-priority production incidents. Renowned for fostering strong client relationships and consistently delivering high-quality solutions on time and within budget. Core Competencies

Team Leadership: Team Lead, Scrum Master, Coaching, and Mentoring

Agile Methodologies: Scrum, Sprint Planning, Retrospectives

Project Management: Scope Definition, Task Distribution, Requirement Documentation

Technical Expertise: .NET (C#, Visual Basic), Web Services (REST, SOAP, WCF), AWS Cloud Services

Client Collaboration: Requirements Gathering, Stakeholder Management, Solution Architecting

Incident Management: High-priority Production Support, Root Cause Analysis, Triage Optimization

Software Development Lifecycle: Full Lifecycle Management, Solutions Architecture, Quality Assurance

Work Experience

Software Development Engineering Manager

GFT — 2021 to Present

Key Projects:

Online Equity Platform

AWS Migration

Key Responsibilities and Achievements:

Led the AWS migration for the company’s flagship Online Equity Platform, improving scalability and reducing infrastructure costs by 20%.

Collaborated with product managers to define project requirements, ensuring alignment with business goals and strategic initiatives.

Acted as Scrum Master, optimizing team performance through effective Agile ceremonies, sprint planning, and retrospectives.

Managed high-priority production incidents, reducing resolution time by 30% through a streamlined triage process.

Conducted technical interviews, ensuring the hiring of top talent and improving team productivity by 15%.

Implementations Software Development Tech Lead

Fiserv Costa Rica — 2015 to 2021

Key Projects:

Online Banking Platform

Digital Channels

Key Responsibilities and Achievements:

Managed a team of 10 developers to deliver a major online banking solution for a leading financial institution, increasing customer adoption by 15%.

Spearheaded the development of an integrated digital channel solution across mobile and web platforms, enhancing client engagement by 10%.

Liaised with clients for detailed requirements gathering, ensuring on-time and on-budget project delivery.

Coordinated smooth production releases, balancing technical and stakeholder requirements while ensuring zero downtime.

Senior Software Engineer

Novacomp Tecnologías de Información — 2008 to 2015 Key Projects:

Online Banking Platform

Digital Channels

Key Responsibilities and Achievements:

Led the design and implementation of a new online banking platform that increased transaction volumes by 25%.

Successfully deployed critical banking solutions in production environments with zero critical defects, ensuring high system reliability.

Collaborated closely with clients and stakeholders to define system requirements, translating business needs into technical solutions. Education & Certifications

Bachelor’s Degree in System Engineering, Instituto Tecnológico de Costa Rica, 2007

Certified Scrum Master, Scrum.org, 2022

Professional Training in ASP.NET, JavaScript, and HTML5, Novacomp Tecnologías de Información, 2015

Technical Skills

Programming Languages: .NET C#, .NET Visual Basic, JavaScript

Web Technologies: ASP.NET, HTML5, CSS3, JavaScript, JQuery, MVC

Cloud Platforms: AWS Cloud Services

Databases: SQL Server

Web Services: REST, SOAP, WCF

Development Methodologies: Agile (Scrum Master certified), Waterfall Soft Skills

Leadership & Mentoring: Successfully led teams of 10+ developers, mentoring junior and senior engineers

Problem Solving: Expert in root cause analysis, issue resolution, and production incident management

Communication: Effective at stakeholder communication, cross-team collaboration, and managing client relationships

Team Collaboration: Skilled in building productive and cohesive teams, ensuring high engagement and project success

Client Relationship Management: Adept at translating client needs into technical requirements for successful project execution

Achievements

Reduced AWS infrastructure costs by 20% through a successful migration and scalability improvements.

Increased customer adoption by 15% for a major online banking platform.

Improved client engagement by 10% through a mobile and web integration for a digital channel solution.

Streamlined high-priority incident resolution, cutting response times by 30%.

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