MST/CNA

JENNIFER DOZIER

Bradenton, Fl ***** 941-***-**** *************@*****.***

Summary

I am a Self-motivated dependable woman with career history achieving high performance customer service and patient care with minimal supervision. I have 2 years experience as an MST in the Cardiac Cath lab Pre-op and Recovery. I have more than 15 years of experience working in the hospitality industry. I am hardworking, with ample customer service experience with proven relationship-building and time management abilities in fast-paced environments. I am successful at handling difficult people and situations of all sizes with impeccable verbal communication skills. Experience

CNA/MST

Patient Safety Attendant

Bartender/Server

Education

Associate of Arts: Health Sciences

State college of Florida 2020

Skills

Attention to Detail

Cash handling

Customer service

Data entry

Filing

Inventory

Multi-tasking

Protocols

Recording

Safety

Answering phones

Time management

Conflict and dispute resolution

Quality control

Regulatory compliance

Relationship management

Safe food handling

Certification / License

BLS red cross

CNA

MST/CNA

PRE-OP, RECOVERY CARDIAC CATH LAB

SARASOTA MEMORIAL HOSPITAL

JUNE 2021-CURRENT

The Multi-Skilled Technician is an experienced health care worker who provides both patient care and administrative support.

Tasks such as preforming

● ECG/EKG

● Removal of cardiac sheaths from the Venus or Femoral Arteries,

● removal of IVs

● General patient care,

● transport of patients to other floors and discharge

● stocking of medical supplies

● cleaning and sterilization of bays and all patient area in pre-op and recovery

● answering multi- line phones

● assisting in the waiting room with vitals, reception, check in of patients and family. Bartender/Server

11/2007 to 10/2015

Applebee’s Bar and Grill

S.R. 64 & S.R. 70 locations Bradenton, FL

● Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

● Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

● Managed closing duties, including restocking items and reconciling cash drawer.

● Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.

● Promoted desserts, appetizers and specialty drinks.

● Partnered with team members to efficiently serve food and beverages.

● Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.

● Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.

● Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.

● Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well- supplied.

● Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.

● Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

● Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

● Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Patient Safety Attendant 03/2018 to 09/2018 & 10/05/2020- June 2020 Sarasota Memorial Healthcare Sarasota, FL

● Safety observation of patients, Data recording, communicating of information, adherence to protocols, filing

● Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.

● Responded to patient alarms and needs-assessment requests to nursing staff Earned reputation for good attendance and hard work.

● Documented information in patient charts and communicated status updates to interdisciplinary care team.

Contact this candidate