Us Citizen Computer Science

US Citizen

Floyd Johnson

**** *******.** ****, ******, Co 80249

303-***-**** /********@*****.***

Education

Graduated: June 96

University Of Northern Colorado

B.S. Computer Science

Continued Education

Leader Quest

Graduation Date: Jan 07

Certifications

A +

Pc Technician

Network +

Mcp

Mcse

Sec +

Ccna

Hp

Apple

Dell

Circuit testing

CSS, SSH, Bastion, Cisco CSS ONB, Cisco CSS XGEN, ALU, ALU ONB, ALU ONB, ALU XGEN, ALU ELN, Fiber, Ethernet, Ethernet over cobber, Metro E, MPLS, BGP, OSPF, TCP/IP, CTC’s, DS3, EOC’s, OC Circuits, Spirent 2544, Command & Control and other switches and routers.

Software systems

AT&A Tool Bar, ALGX Single View, Clarify, CTC Launcher Java 1.2 1.3 1.5 1.6 EGain Version 9 Google Chrome remote, explorer 8,11 Citrix, Linx, Net Analyst, Netcool, Netcool Conductor, Netsmart, NetTest, NSN, NSN V16, MNM, Pims Prod, Putty, Scopus, TBS Production, TBS Sandbox, TM1 Perspectives, Voyence, XO lookup Tool, XO Single View, Citrix, BMC Remedy, Wireshark, Wireshark Legacy, VPN Client, Linux, Unix, Perla & shell script, NCMS Voyence

Hardware Experience

311, 2820 Mux, Adtran, AES, Alcate-Lucent, Anda, building EVC, Burt testing from CLR, Cbeyond, Centest, CHR, Ciena 250*-****-**** 6500, Cisco 15454 ML-100 cards & ML\MR 10 cards, CLR, CSM, CSS, DS3, Equinix, Huawei, Infinera, Juniper (Junos), TA 5000, Tranmode, Netvanta, MCR, CIR, Hatteras, Fujitsu, Nokia-Siemens, Positron, Nortel, MRV, Nexus

Hardware Installs

Hardware support/maintenance covering all Router/Switch installs.

Operating Systems

Windows, XP, Vista, 95, 98, 00, Win7, 2003, 2008, 2010, NT, DOS, Mac,

Work Experience:

XO Commutations Lone Tree, CO. Aug 2016 – May 2017

Repair & Systems Engineer

Configure and install various network devices and services. (routers, Cisco 15454, 6500, 4200, adtrans, switches, firewalls, load balancers, VPN, QoS).

Perform network maintenance and upgrades including service packs, patches, hot fixes and security configurations.

Monitor performance and ensure network availability and reliability, perform testing, provide level- 2/3/4 support and troubleshooting to resolve Pc / Laptop (Hp, Dell) issues, work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure and are customers.

At&T, Denver, Co Sep 2013 – Aug 2016

Order Control Office Analysis, Global.

Pm work, Design circuit, cost, communication, risk, quality, procurement, test and turn up, technical support in network, outage resolution, mop, technology types conflict mgmt., circuit, tracing circuit path from router to router, site access and assist field techs or lec tech. time management went in to each order also provisioning, programming, Adtrans, Jupiter Jump switches, Cisco routers and testing the circuits on my own or on a Bridge, final step call customer to make sure they were happy with project and service of Ethernet or fiber optics circuit.

Comcast, Golden, Co Apr 2011- Mar 2012

Project Manager

Provisioning coordination through close cooperation with clients, vendors, management and various internal organizations.

Interfacing with clients on technical details, order status and other issues as required.

Preparing documentation and reports for Management including status and due dates

Supervise vendors

Making quick fixes in the soft switch.

Placing circuit orders.

Placing client routers and equipment orders from Vendors.

Ordering EVPL lines

Scheduling and Coordinating of field technicians, client expectations and Building Access

Resolving discrepancies between vendors and the clients and Telecommunications

Ensuring testing and acceptance of circuits

Turning over to network groups

Preparing documentation for billing from Telecommunications Chargeback system

Provisioning, Asr Writer Broomfield, CO Feb 2007 – Mar 2011

Level 3 Communications

Responsible for providing engineering across various lines of business and products that change the architecture and functionality of Level 3 network

Possess a strong background in digital communications at the transport level of the OSI model

Monitored and tracked all national and international LNP and new services orders from ASP submission and FOC escalation, to the test and turn-up

Communicated escalated and resolution of orders and service with all provisioning departments and multiple ILEC's and CLEC's to assure the due date and revenue dates were met.

ADT Denver, CO May 2004 - Dec 2007

Desktop/Help Desk Support

Provide day-to-day desktop support to Denver-based users

Provide remote support to satellite office users

Asset inventory tracking system support

Diagnose, repair, and upgrade hardware or software Of Dell Hp Lenevo Pc / Laptop as required

Configure and install computers in accordance with department standards and policies

Bms Communications Denver, CO May 2001- Mar 2004

Cell Technician

Install, maintain, and repair cellular phone towers and antennas, in the Colorado and surrounding areas

Replace and repair electrical boards, re-evaluate computer connections

Organizations:

Phi Beta Sigma, Inc., Worldwide

Member Since Spring 1996

Contact this candidate