Customer Service Experience

SOFIA PEREZ PRETELT

P: 786-***-**** E: **************@*****.*** Miami, FL

SUMMARY OF QUALIFICATIONS:

Highly dedicated and customer-focused professional with over two years of experience in the automotive industry, specializing in customer service and client relations within dealership environments. Proven ability to assist sales and service teams by providing accurate information about vehicles, services, warranties, and financing options. Skilled in managing customer interactions, scheduling appointments, and ensuring customer satisfaction through effective follow-ups. Strong communicator with a commitment to creating a positive customer experience and maintaining organized and efficient operations. Bilingual and able to effectively manage and update customer databases, ensuring timely and accurate information flow.

- Customer Management

- Service Coordination

- Database Management

- Conflict Resolution

- Multichannel Communication

- Product Knowledge

- Appointment Scheduling

- Bilingual in English and Spanish

- Automotive Industry

PROFESSIONAL EXPERIENCE:

Customer Service

Chevrolet Department (Service) Miami Lakes Automall November 2022-Present

• Conducted post-service or post-sale follow-ups to ensure customer satisfaction.

• Acted as a liaison between customers and service or sales teams to resolve issues related to service delays, vehicle problems, or billing discrepancies.

• Managed and updated customer databases, ensuring accurate and up-to-date information. Customer Service

Tropical Chevrolet

Feb. 2022 - Aug. 2022

• Greeted customers in person, over the phone, and via email, providing prompt and courteous assistance.

• Responded to customer inquiries regarding vehicle availability, services, pricing, and promotions.

• Handled and resolved customer complaints or concerns, ensuring a positive customer experience. Greeter

Service Department Miami Lakes Automall Chevrolet Department Jan. 2021 - Dec. 2021

• Greeted and welcomed customers upon arrival, creating a positive first impression.

• Directed customers to appropriate departments (sales, service, finance) based on their needs.

• Provided information about dealership products, services, and facilities.

• Assisted with customer check-ins for appointments and walk-ins.

• Distributed brochures and promotional materials to inform customers about dealership offerings.

• Addressed minor customer service issues and directed customers to appropriate personnel for further assistance.

• Regularly communicated with team members across departments to ensure efficient customer service. EDUCATION:

High School Diploma

Miami Lakes Educational Center

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