Call Center Customer Service

WENDY CLARK

Springdale, ***** AR +1-479-***-**** *****************@*****.***

Summary

I am dedicated to providing exceptional customer service and creating a positive first impression for clients and visitors. With excellent communication and interpersonal skills, I excel in greeting guests, managing phone calls, and directing inquiries to the appropriate personnel. My strong organizational abilities enable me to efficiently handle administrative tasks such as scheduling appointments, managing conference room bookings, and maintaining office records. Proficient in operating office equipment and software applications, including Microsoft Word and Excel, I am adept at multitasking in a fast-paced environment while maintaining professionalism and attention to detail. Skills

Account Administration

Data Input • Client Relations

Computer Proficiency

HIPAA Compliance

Record Management

Administrative Support

Reception Duties

Keyboard Proficiency

Telephone Etiquette

Administrative Organization

Proficiency in Microsoft Word

Cash Management

Experience

Security Officer 05/2023 to Current

Securitas Lowell

• Monitor and document any signs of unusual behavior or potential safety risks.

• Record arrivals and departures of trucks.

• Monitor temperatures of refrigerated trucks.

• Respond to incoming calls.

• Validate the identity of on-site personnel contacting HR in cases of lost or forgotten badges.

• Maintain accurate records of truck movements using computer systems. Operations Specialist 02/2023 to 03/2023

Arvest Bank through Robert Half - Lowell, AR

• Organized and distributed incoming mail to designated lockboxes.

• Handled mail opening procedures.

• Conducted scanning of mail items.

• Managed the processing of checks.

Receptionist 10/2022 to 10/2022

Robert Half - Bentonville AR

• Deliver exceptional customer service

• Welcome and assist guests

• Aid in scheduling conference room reservations

• Assist in recording and managing logs of traffic and activities

• Fulfill additional duties as delegated

Account Representative 07/2007 to 10/2012

JB Hunt Transport Lowell AR

• Generated shipments for clients.

• Scheduled and arranged transportation for shipments.

• Coordinated pickup and delivery appointments.

• Managed incoming phone inquiries.

• Provided customer assistance

Verification Specialist 08/2005 to 02/2006

The Help Card - Springdale AR

• Confirmed accuracy of customer personal details including social security numbers, addresses, phone numbers, and dates of birth.

• Managed incoming phone inquiries.

• Inputted data into computer systems.

Education and Training

05/1989

Springdale High School Springdale, AR

Some College (No Degree)

NorthWest Arkansas Community College Bentonville, AR Certifications

Class D Drivers license

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