Customer Service Grass Valley
Resume:
ISABELLA
COLON
***************@******.***
Nevada City, CA 95959
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
PROFESSIONAL SUMMARY
SKILLS
• Order Management
• Food inspection
• Table Bussing
• Daily specials memorization
• Guest Engagement
• Beverage Preparation
• Food Running
• Safe Food Handling
• Supply Restocking
• High-volume dining
• Cash Handling
• Suggestive Selling
• Professional Appearance
• Menu Memorization
• Sales expertise
• Exceptional customer service
• Allergy awareness
• Point of sale operation
• Food safety understanding
• Food station setup
• Strong Work Ethic
• Dining area maintenance
• Item promotion
• Service prioritization
• Guest Seating
• Food sales and promotion
• Menu presentation
• Order Accuracy
• Food and beverage pairings
Nevada Union High School
Grass Valley, CA
General Education
EDUCATION
Chart House - Server
Weehawken, NJ • 12/2023 - 03/2024
Enrique's Lounge - Server
Grass Valley, CA • 04/2018 - 12/2023
Maria's Mexican Restaurant - Manager/Server
Grass Valley, CA • 04/2018 - 12/2023
WORK HISTORY
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
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Maximized table turnover rate by efficiently managing reservations and seating arrangements.
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Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
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Maintained a clean and orderly dining area for an enjoyable guest experience.
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Handled cash transactions accurately, contributing to balanced daily financial reports.
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Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
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Set positive tone for entire dining experience as first point of contact for incoming guests.
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Resolved customer complaints promptly and professionally to maintain positive reputation.
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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
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Maximized table turnover rate by efficiently managing reservations and seating arrangements.
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Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
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Maintained a clean and orderly dining area for an enjoyable guest experience.
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Cracker Barrel - Server
Terre Haute, IN • 10/2012 - 05/2013
Eaves Family Dentistry - Insurance Coordinator
Penn Yan, NY • 06/2021 - 09/2022
Increased team productivity by implementing streamlined processes and effective communication strategies.
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Achieved departmental goals by developing and executing strategic plans and performance metrics.
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Reduced operational costs through comprehensive process improvement initiatives and resource management.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Maximized table turnover rate by efficiently managing reservations and seating arrangements.
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Maintained a clean and orderly dining area for an enjoyable guest experience.
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Handled cash transactions accurately, contributing to balanced daily financial reports.
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Assisted in training new hires, providing guidance on restaurant standards and best practices.
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• Verified insurance and communicated coverage to staff and patients. Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
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Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
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Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
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Contact this candidate