Customer Service Administrative Coordinator

SHANNON BLACKWELL

Roland, Arkansas ***** 501-***-**** *******.***********@*****.*** linkedin.com/in/shannon-penick-blackwell

SUMMARY

A committed and solution-oriented Administrative Coordinator, with a proven record in permitting, documentation, research, GIS mapping, file preparation, logistics, claims, cross-team coordination, staff training and development, and executive support. An outstanding ability to develop and maintain constructive and productive relationships with individuals and customers at all levels of the organization. Advanced problem-solving resolution skills, with an ability to identify business needs and develop process-improvement needs.

Proactive Creative Organized Quick Learner Attention to Detail Deadline-Driven Prioritization Customer Service

Strong Verbal and Written Communication Multitasking Time Management Facilitator Collaborator Relationship Builder

EXPERIENCE

UNITI Little Rock, Arkansas

Permitting Specialist 2021-2024

Researched, compiled, and submitted permit applications to multiple jurisdictions within the network operating area.

Coordinated with jurisdictions to obtain proper permits and documentation for construction.

Maintained Salesforce updates and current documentation on the status of permitting and construction stages.

Ran and facilitated department meetings.

Provided administrative support for the director and teams throughout the operating area.

Managed training and cross-training support for employees.

Maintained training and support documentation for the department.

Worked with entities to resolve logistical issues and coordinated installation and implementation of telecommunication equipment, structured conduit, and fiber optics. Updated GIS maps for tracking proper permits.

Issued construction releases to contractors to facilitate equipment installation in a professional and concise manner.

UNITI Little Rock, Arkansas

Executive Administrative Assistant 2018-2021

Drafted, updated, sorted, scanned, and filed corporate documents.

Stored and maintained e-mail correspondence between offices and various departments within the organization.

Notarized documents for the Legal and Operations teams.

Facilitated tax documentation and payments for accounting. Prepared expense reports for the Operations Team.

Acquired and distributed PPE for a companywide COVID task force.

Completed ad hoc projects for marketing, including ordering, organizing, and distributing promotional items.

Created playbooks and binders for project agreements.

Collaborated across departments to support different teams within company.

Scanned, filed, proofed, and organized legal agreements.

ORTHOARKANSAS Little Rock, Arkansas

Claims Analyst 2014-2018

Processed claims in a timely and efficient manner. Coded and billed medical procedures.

Managed pre-certification for inpatient and outpatient procedures. Facilitated patient education.

Acted as a patient advocate for multiple facilities and procedures.

ADDITIONAL EXPERIENCE

ARKANSAS UROLOGY, Little Rock, Arkansas, Surgery and Procedure Scheduler, 2011-2013. Navigated the scheduling system, facilitated communications, instructions, and procedural education for patients.

ARKANSAS UROLOGY, Little Rock, Arkansas, Front-Office Staff, 2008-2010. Checking patients in and out, filing records, maintaining confidentiality, per state and federal regulations, and patient history information, using the system. Contributed to efficiencies by streamlining processes and establishing system improvements.

ARKANSAS SPECIALITY, Little Rock, Arkansas, Office Manager, 2006-2007. Managed all activities of an orthopedic physician’s office, from running X-rays to overseeing OSHA best practices.

COMBS AND COMPANY, Little Rock, Arkansas, Account Manager, 2003-2005. Established relationships and built the client base for a local advertising agency.

KLRT, Little Rock, Arkansas, Community Liaison, 2002. Produced a small TV show that featured local events and businesses.

KATV, Little Rock, Arkansas, Producer, 1998-2001. Wrote and edited pieces for a morning show, meeting daily deadlines. Operated on-air cameras as needed.

EDUCATION

UNIVERSITY OF ARKANSAS, Little Rock

B.A. Communications/Business

CERTIFICATION

Notary Public

HONORS AND AWARDS

Employee of Year, 2003

Outstanding Employee Award, Arkansas Surgical Hospital

COMPUTER SKILLS

Salesforce, MS Office Suite - Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint, CRM

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