Front Office Customer Service

Alicia Rivera

*** * ******* *** #*** Azusa, CA **702

818-***-**** ***********@*****.***

OBJECTIVE

Seeking a position Front Office Receptionist/Consultant utilizing my specialized skills and professional experience.

AREAS OF EXPERTISE

Controlling Expenses, Enhancing Quality, High-Level Customer Service, Cross-Functional Communication, Managing Databases, Multitasking in High Volume Settings, Problem Solving, Team Player

PROFESSIONAL EXPERIENCE

Pacific Coast Tax Solutions 3/7/2022 - Present

Receptionist

●Greet and welcome guests as soon as they arrive at the office

●Direct visitors to the appropriate person and office

●Answer, screen and forward incoming phone calls

●Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

●Provide basic and accurate information in-person and via phone/email

●Receive, sort and distribute daily mail/deliveries

●Order front office supplies and keep inventory of stock

●Update calendars and schedule meetings

●Keep updated records of office expenses and costs

●Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Frederic H. Corbin, M.D. – Plastic and Reconstructive Surgery 1994 – 2/25/2022

Biller, Collector & Patient Care / Surgical Coordinator for Doctor and Surgery Center

●Proficient in Medical Insurance Billing, Medical Terminology, Medical Coding

●Hardworking, motivated, energetic, dedicated and professional able to serve clients in a conscientious and pleasant manner.

●Office banking, payment posting and billing with QuickBooks

●Surgery Scheduling - Evaluated, Assisted and closed prospective surgical patients

●Hospital Liaison for surgical information

●Complete daily total revenue reports

●Vendor coordination, ordering and inventory

●Coordinate preoperative patient preparation and clearance

●Intake Coordinating – insurance verification and authorization, accept co-pays

●Data entry of client information into EMR system

●Billing for surgery, follow up on unpaid accounts and denials, pre authorization and certification, filing

●Answering phones

Randy Harris, M.D (OBGYN) 1991 – 1994

Front Office Coordinator

Cardiovascular Medical Group 1988 – 1991

Front Office Coordinator

Glendale Memorial Hospital 1982 – 1991

Pre-Admitting Coordinator / Financial Counselor

EDUCATION

East Los Angeles College 2005 – 2008

Major Business / Medical Billing and Coding

John Marshall High School

Diploma Major Business

PROFESSIONAL TRAINING

Nextech Scheduling & EMR 2003, 2008

Fred Pryor Seminars

How to handle difficult people 2007

CPR Certified BLS

TOOLS & TECHNOLOGIES

NEXTECH EMR, Quickbooks, Microsoft Word & Outlook, Google Suite

Letter of Recommendation and personal references available upon request

Contact this candidate