Customer Service Social Media

HINA AMIR

*** ********* **** ******** ****, ON ****.****.*@*****.*** 416-***-****

WORK EXPERIENCE

Administrator As-Sadiq Islamic Schools 2020 - 2021 Operations WealthSimple 2020- 2020

CHFA Office Manager / Membership Team 2018 - 2019

CHFA Event Planning Coordinator) 2017 - 2018

RBC Dominion Securities Royal Bank of Canada Dominion Securities 2016- 2017 Ted Rogers Institute of Biomaterials & Biomedical Engineering (U of T) Event Planning 2016- 2016 HIGHLIGHTS OF QUALIFICATIONS

Outgoing personality with superior customer service and interpersonal skills

A pleasant and professional telephone manner

A self-driven, quick learner who can work independently and in teams

Strong public speaking, fundraising, and social media marketing skills

Superior organizational skills with the ability to multitask effectively while working under pressure

Excellent written and verbal communication skills with fluency in English, Urdu and Hindi

Strong administrative skills with quick and accurate typing skills (110 wpm)

Excellent computer skills in MS Suite; Versatile in both Mac OS and Windows RELEVANT SKILLS AND EXPERIENCE

Administrative & Customer Service Skills

Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust, by ensuring commitments were met and expectations were exceeded by offering additional information about the company’s products in line with customer needs and priorities

Increased efficiency by carefully explaining steps, appropriate forms, procedures, and program requirements for transactions, services, and other program activities to co-workers and customers as well as assisting with transferring information onto a new CRM and aiding with the CNPA course and Awards

Overhauled the filing system by introducing online file keeping methods thereby reducing paperwork

Prepared the revenue and expenditure budgets and monitored it monthly for its adherence

Demonstrated strong written communication skills by accurately recording detailed notes for meetings

Helped with travel bookings, generating expense reports and budgets

Excellent interpersonal skills and demonstrated ability to interact confidently with senior members of staff, colleagues, customers and members

Marketing Skills

Assisted managers in creating a presence on the Internet through Social Media Platforms

(Facebook, Twitter, Instagram) and worked on building a phone application for each show

Conducted research and analysis on competition to keep the company ahead

Researched and compiled ideas to increase awareness of company’s products within the region

Assisted in a variety of creative marketing strategies such as creating a new logo for the company, assisting in designing a new website and introducing innovative ideas to increase foot traffic

Prepared presentations, projects, and hands on activities for colleagues and potential clients

Prepared a new HR onboarding and offboarding system

Helped sell advertising space on a weekly/monthly newsletters as well as booth space and sponsorships

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HINA AMIR 416-***-****

Organized and coordinated events to keep moral in the office high

Monitored website daily and find ways to increase awareness of the organization

Assisted in creating new awards for the Awards Ceremonies and jerseys for events VOLUNTEER AND LEADERSHIP EXPERIENCE

Volunteer Yellow Brick House 2022 - 2023

Volunteer Humans of Sackville (HoS) 2015 – 2016

Social Chair Anthropology Society Mount Allison University 2014 – 2015 Coordinator MASSIE Program, Mount Allison University 2014 Volunteer Drew Nursing Home 2014

Volunteer (Various Positions) Windsor Hall Residence, Mount Allison University 2011 – 2014 First Floor Representative, 2013 – 2014; Judicial Chair 2013 – 2014; Secretary of Judicial Committee, 2012 – 2013; Head of Spirit Committee, 2012 – 2013; Member of Judicial Committee, 2011 – 2013 INTERESTS

Hockey, basketball, baseball, swimming, tennis, cricket, reading, helping others, cooking/baking, photography, music, and working with technology

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