Human Resource Project Management

Cortney Keeler

Inglewood, CA 651-***-**** Personal Email: ******.*******@*****.***

Education

RASMUSSEN UNIVERSITY HEALTHCARE MANAGEMENT - BACHELORS OF SCIENCE EXPECTED GRADUATION DATE - 2026 WINTER, SPRING AND SUMMER QUARTERS DEAN'S LIST - 2023 & 2024 Related coursework: Introduction to Healthcare Management, Healthcare Economics, Healthcare Law and Ethics, Healthcare Policy and Politics, Healthcare Quality Management, Healthcare Information Systems, Principles of Management, Marketing for Healthcare Organizations, Human Resource Management in Healthcare, Strategic Planning and Management, Healthcare Project Management EASTERN GATEWAY COMMUNITY COLLEGE ASSOCIATES OF APPLIED SCIENCE - HEALTHCARE ADMINISTRATION GRADUATION DATE - JUNE 5TH, 2023 3.7 GPA Related coursework: Administrative Medical Office Skills, U.S. Healthcare System, Healthcare Management and Finance, Personal Computer Applications, Leadership Development and Team Building, Organizational Behavior, Business Law, and Ethics. CENTURY COMMUNITY COLLEGE NURSING NOT COMPLETED/SOME CREDITS EARNED Related coursework: Nursing Assistant Certification Experience

PATIENT REGISTRATION REPRESENTATIVE M HEALTH FAIRVIEW - SAINT PAUL, MN APRIL 2023 - AUG. 2024

● Accurately gather, verify, and input patient information, including insurance details, demographics, and medical history.

● Ensure compliance with HIPAA regulations when handling patient information.

● Verify insurance eligibility, coverage, and benefits with providers.

● Coordinate pre-authorizations and referrals when necessary.

● Greet patients, answer phone calls, and provide clear information about procedures, wait times, and paperwork.

● Assist patients with understanding their bills, insurance coverage, and financial obligations.

● Maintain accurate and up-to-date patient records in electronic health record (EHR) systems.

● Prepare and process forms, such as consent forms, patient intake forms, and billing information.

● Collect and process payments for services, including copays, deductibles, and self-pay balances.

● Schedule patient appointments and coordinate with healthcare providers and departments.

● Handled high-volume incoming calls to assist patients with appointment scheduling, insurance verification, and registration inquiries.

● Answered patient queries with professionalism and empathy, ensuring a positive patient experience.

● Provided detailed information to patients regarding their appointments, procedures, and necessary documentation.

● Resolved patient concerns and redirected calls to appropriate departments when necessary.

SERVER THE STADIUM - VADNAIS HEIGHTS, MN APRIL 2019 – DECEMBER 2023

● Provided detailed menu information and recommended specials

● Accurately took orders and relayed them to the kitchen staff

● Delivered food and beverages to tables in a timely manner

● Handled customer inquiries and resolved complaints to ensure satisfaction

● Managed multiple tables in a fast-paced environment while maintaining high service standards

● Consistently received positive feedback and high tips from customers

● Trained new servers on restaurant policies and service techniques

● Improved order accuracy by 15% through attention to detail and effective communication

● Increased sales by upselling menu items and promotions ASSISTANT MANAGER CARBONES PIZZERIA - CENTERVILLE, MN AUGUST 2018 – APRIL 2023

● Perform opening and closing procedures

● Manage inventory and place orders for supplies and food items

● Complete food prep tasks along with making and baking food items

● Perform all responsibilities in accordance with the Health Department standard

● Take orders over the phone and in person

● Train, coach, and develop employees

● Hold team accountable for their performance, provide coaching and guidance as needed

● Ensure the team provides quick, friendly, and accurate service

● Deliver food in a timely manner

● Manage schedules to ensure proper coverage and control labor costs

● Follow proper procedures for cash handling and deposits Skills & Abilities

Patient Registration Representative Skills:

● Customer Service: Providing compassionate and efficient support to patients during registration and addressing inquiries.

● Data Entry & Record Keeping: Accurately inputting patient information, insurance details, and demographics into electronic health records (EHR).

● HIPAA Compliance: Ensuring patient confidentiality by adhering to healthcare privacy regulations.

● Insurance Verification: Verifying insurance eligibility, benefits, and coordinating pre-authorizations.

● Problem-Solving: Quickly addressing patient concerns or registration issues, ensuring a smooth experience.

● Multitasking: Handling multiple patient registrations, phone calls, and inquiries in a busy healthcare environment.

Server Skills:

● Customer Service & Communication: Delivering exceptional service by interacting with guests, taking orders accurately, and making menu recommendations.

● Time Management: Managing multiple tables and delivering orders in a timely manner, especially during peak hours.

● Attention to Detail: Ensuring customer orders are correct, meeting dietary requirements, and providing prompt, friendly service.

● Team Collaboration: Coordinating with kitchen staff and fellow servers to maintain a smooth dining experience.

● Conflict Resolution: Handling customer complaints effectively to ensure satisfaction.

● Upselling: Suggesting menu items and promotions to increase sales. Assistant Manager Skills:

● Leadership & Team Management: Supervising staff, scheduling shifts, and managing daily operations to ensure efficiency.

● Training & Development: Training new staff members on company policies, service standards, and customer interaction.

● Financial Management: Handling cash, balancing registers, and assisting with budgeting and expense tracking.

● Customer Satisfaction: Resolving customer complaints, ensuring a positive dining experience, and maintaining high service standards.

● Problem-Solving: Addressing operational issues, from staffing challenges to equipment malfunctions, in a timely manner.

● Health & Safety Compliance: Ensuring the restaurant adheres to local health regulations and maintaining a clean, safe environment. General Skills Across All Roles:

● Adaptability: Ability to seamlessly transition between healthcare and restaurant environments while maintaining high performance.

● Interpersonal Skills: Strong communication and rapport-building abilities with patients, customers, and team members.

● Conflict Resolution: Skilled at managing and resolving conflicts in a professional manner, whether with patients or customers.

● Multitasking & Organization: Balancing multiple responsibilities while staying organized in high-pressure environments.

● Attention to Detail: Ensuring accuracy in patient data entry, order taking, and financial transactions.

● Computer Proficiency: Experience with EHR systems, POS systems, References

● LISA ROMELING 651-***-****

● ZULY GONGALEZ 651-***-****

● AMBER BROWN 651-***-****

● AARON JOHNSON 651-***-****

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