Customer Service Office Administrator
Resume:
Diamond Hall
Lawton, OK *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Office Administrator
Complete Eye Care-Lawton, OK
January 2022 to Present
1. Managing the office budget and identifying opportunities for improvement 2. Keeping track of calendars and appointment schedules 3. Responding to email inquiries and redirecting them to the appropriate person or department 4. Being able to keep track of multiple tasks and deadlines 5. Being proficient in using computers and various office software programs 6. Able to communicate effectively with co-workers and customers 7. Overseeing the administrative tasks that keep the office running smoothly UPS Package Handler
UPS-Lawton, OK
November 2021 to June 2022
1. Sort and group packages according to their intended destinations and load them into appropriate delivery vehicles.
2. Handle products with the utmost care and keep them secure at all times. Assistant Store Manager
Dollar Tree-Lawton, OK
April 2021 to April 2022
1. Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
2. Operating cash registers, managing financial transactions, and balancing drawers. 3. Directing customers to merchandise within the store Certified Medication Aide
McMahon Tomlinson center-Lawton, OK
March 2020 to April 2021
1. Duties, Accomplishments and Related Skills: perform administrative tasks, such as answering phones, completing paperwork, scheduling appointments and processing health insurance claims. 2. Take patient history, prepare patient’s for treatment, and take vital signs prior to treatment Education
Associate's degree in Health administration
Bryant & Stratton College-Online - New York, NY
February 2023 to May 2024
certification in nursing assistant
great plains technology center - Lawton, OK
August 2013 to May 2014
Skills
• Patient Care
• Vital Signs
• Customer service (8 years)
• Hospital experience
• Custodial experience
• Commercial cleaning
• Caregiving
• Nursing
• Medical Terminology
• Packaging
• Time management
Certifications and Licenses
CPR Certification
CNA
Insurance Producer License
November 2023 to March 2026
Assessments
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
January 2021
Level of motivation and discipline applied toward work Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Home health aide skills — Proficient
October 2021
Providing care to patients in a home setting
Full results: Proficient
Inside sales — Proficient
October 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
July 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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