Customer Service Human Resources
Resume:
Deaja Bess
Houston, TX *****
**********@*****.***
My goal is to obtain a postion where I can utilize my exceptional customer service skills to use and improve and overall good customer experience
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Caregiver
Tender Loving Care Health Care Services-Houston, TX August 2019 to September 2023
Caregiver
Housekeeping
Nursing
Call Center Representative
s4 Communications-Dallas, TX
April 2020 to September 2022
• Answered incoming calls and emails from customers regarding orders and products
• Documented conversations with customers to track request, problems and solutions.
• Operated a multi-phone system
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Handled escalated calls, and attempted customer retention by offering discounts on products and services
• Maintain confidential correspondence, filing, telephone communication.
• Identify and assess customers’ needs to achieve satisfaction Housekeeper
America's Best Value Inn-Victoria, TX
July 2017 to October 2020
Cleaning
Maintenance
Laundry
Front Desk Receptionist/Office Assistant
Colonial Oaks Living Center-Houston, TX
February 2015 to September 2019
• Handled confidential information
• Maintain ac curable and auditable records
• Keyboarding and file maintenance skills
• Strong organizational, communication and interpersonal skills
• Ability manage multiple skills
• Learn policies and procedures set forth in employee handbook
• Typed and filed business correspondence in Microsoft Office
• Greeted all visitors at facility,handled resident complaints and answered telephone calls. Customer Service
Jack in the Box-Bryan, TX
April 2015 to December 2017
Counting
Cleaning
Customer service
Wal-Mart Associate/Customer Service
Walmart-Dallas, TX
November 2015 to January 2016
• Answer numerous Inbound calls per day and directed to individuals or departments.
• Provided outstanding customer service to new and long standing customers by attending closely to concerns and developing decisions.
Education
12 in Human Resources
Profit Magnet High School - Victoria, TX
May 2011 to November 2014
Skills
• Home Care
• Caregiving
• Human Resources
• Senior Care
• Human Resources Management
• Cleaning Experience
• Meal Preparation
• Performance Management (3 years)
• Laundry
• Employee Orientation
• Nursing
• Teaching
• ATS
• Employee Evaluation
• Cooking
• Senior care
• Hoyer lift
• Senior care
• Sales
• Supervising experience
• Warehouse experience
• Communication skills
• Customer service
• Time management
• Organizational skills
• Cleaning
• Custodial experience
Certifications and Licenses
CPR Certification
August 2023 to June 2025
First Aid Certification
Certified Home Health Aide
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