Quality Assurance Customer Service
Resume:
JIM BENITEZ R.T. (R) (ARRT) - MRT
San Antonio, TX 78259
E-mail **@**-*******-***********.***
SUMMARY:
A seasoned professional working in Multiple Imaging Services for the past 40 years which resulted in the acquisition of knowledge, skills, abilities, and an elevated level of competency. Ranges of professional experiences have been from working in major trauma centers, outpatient facilities, to hospital settings. Professional experiences have led to career mobility from working as a Radiology/Nuclear Medicine Technologist, to supervision with the last sixteen years as an operational Director of Imaging Services. My professional strengths are integrity, a strong work ethic, cultural development within the medical milieu that promotes high productivity and accountability. Additional attributes to an imaging operation that I possess are excellent judgment, self- motivation, and competent professional leadership skills. WORK HISTORY
December 2024
JB Imaging Consultants LLC
P.O.BOX 5404
San Antonio, Texas 78201
Responsibilities: C.E.O.- Direct Management/ Supervision of Development Clinical & Educational Operations.
• Manage staff activities for all radiographic X-ray staff & operations.
• Manage all Radiologic Technologist Radiation Monitoring and licensure.
• Performed Radiation Safety Audits & evaluations,
• Complete oversight of Contract Clinical Radiation Safety and operations
• Fiscal oversight of department; monitoring budget expenses/revenue,
• Employee management and cross training of technologist,
• Participated in projects (Quality Assurance, Continue Quality Improvement, Customer Service and Total Quality Management),
• Develop and interpret departmental policies and procedures WORK HISTORY
March 2023 – December 29,2023
Leidos QTC Radiology Mobile Clinical Operations
4545 Centerview, Suite 200
San Antonio, Texas 78228
Responsibilities: Direct Management/ Supervision of Radiology Mobile Clinical Operations.
• Manage staff activities for all radiographic X-ray & Dental (X-ray) operations.
• Manage all Radiologic Technologist Radiation Monitoring and licensure.
• Oversee all Quality Assurance & Control.
• Designed employee work schedules,
• Performed merit evaluations,
• Maintain departmental payroll, time, and attendance reports,
• Employee management,
• Developed intra-departmental projects in Quality Assurance, Continue Quality Improvement, & Customer Service.
• Developed and interpreted departmental policies and procedures.
• Maintain all licensures and Physicist surveys required for State/Federal inspections.
• Evaluate and oversee all Total Imaging equipment for patient safety and proper function. WORK HISTORY
January 24, 2022 – January 9, 2023
The College of Health Care Professions
4738 N.W. Loop 410
San Antonio, Texas 78229
Responsibilities: Program Director of a Blended Certification Program Responsible for leveraging their expertise to develop, maintain, and deliver education services. Essential Duties and Responsibilities:
• Hire, orient and train instructional staff to instruct in the blended program (online and face to face)
• Oversee instructional staff in face-to-face courses and online courses.
• Evaluate instructional staff in face-to-face courses and online courses.
• Ensure that all course objectives are met in both face to face and online courses.
• Supervise and evaluate instructional staff.
• Direct advisory committee activities for program.
• Ensure compliance with all state and federal regulations.
• Monitor instructor lesson plans and their posting.
• Reports on measures of student outcomes
• Assists in the recruitment, development, and selection of faculty to teach blended courses in collaboration with the Director of Education; ensures that faculty has the appropriate credentials as required by CHCP and the accrediting body.
• Promotes their Program among various community constituents to broaden visibility CHCP Programs
• Assists in the development of new courses and programs that are relevant to the growth and expansion of CHCP Assistant Programs.
• Review curriculum and textbooks with instructors, program managers, advisory board, and Campus President.
• Review student evaluations of instructors and programs, externship evaluations, employer surveys, and graduate surveys with the DOE and Campus President.
• Interview prospective students during enrollment process as needed.
• Conduct new student blended orientation as needed.
• Review completion and placement rates with Director of Career Services and the Campus President.
• Schedule in-service training.
• Assist registrar in maintaining employee and student records.
• Monitor TWC, federal and accrediting standards compliance.
• Adheres to academic policies/procedures for compliance.
• Assist with student advising.
• Assist Director of Education with administrative functions to ensure that the program runs smoothly and interfaces well with other departments.
WORK HISTORY
March 2006 – January 2022
Southwest General Hospital
7400 Blvd.
San Antonio, Texas 78224
Responsibilities: Director of Radiology/Specials Procedures Lab, Cardiac Cath Lab, Outpatient Medical office
(For Profit – IASIS Healthcare System)
• Manage all activities of the Department of Radiology to include the following sections, X-ray, CT, Ultrasound, Nuclear Medicine, MRI, Mammography Specials Procedures, Cardiac Cath Lab & Outpatient Medical X-ray Office, to include x-ray staff at urgent medical clinic.
• Set up all supply consignments for both Cath Lab and Special Procedure Labs, along with implementing Just-on-Time supply management to control & reduce costs. Additional duties consist of.
• Coordinated workflow.
• Support & Perform Radiographic studies whenever needed.
• Support & Perform Nuclear Medicine Studies whenever needed.
• Designed employee work schedules,
• Performed merit evaluations,
• Maintain departmental payroll, time and attendance reports,
• Employee management,
• Developed intra-departmental projects in Quality Assurance, Continue Quality Improvement, & Customer Service.
• Developed and interpreted departmental policies and procedures.
• Departmental Budget Preparation,
• Prepared department for inspections with Joint Commission, Texas Department of Health Services Radiation Control in X-ray and Radioactive Material to include Federal Drug Administration for Mammography- (MQSA, ACR), X-ray, & Nuclear Medicine.
• Maintain all licensures and Physicist surveys required for TDH inspections.
• Monitored clinical and fiscal performance of the Department of Radiology, Special Procedure, Cath Lab & Out- Patient Medical Office.
• Forecasting revenues, expenses, and preparing monthly operating reports for senior leadership.
• Evaluate and oversee all Total Imaging equipment for patient safety and proper function,
• Develop short, intermediate & long-term equipment goals and strategies,
• Evaluate and provide consultation on equipment purchases for all areas of imaging services. (Cardiac Cath Lab, Specials Lab, all x-ray, ultrasound &Nuclear Medicine.
• Project Management: Develop strategic plans and oversee equipment installation and timelines assuring proper construction for positive workflow,
• Developed innovative strategies for staff education consisting of cross training technologist, and in areas of cultural sensitivity and customer service.
*(October 2004- March 2006) Took one year off due to spouse’s death. WORK HISTORY
May 2001 - October 2004
North Central Baptist Hospital
5820 Madison Oak Drive
San Antonio Texas 78259
Responsibilities: Director of Radiology, Special Procedures Lab & Cardiac Cath Lab (Not for profit converted to For Profit Vanguard Health Care Systems)
• Coordinated workflow,
• Support & Perform Radiographic studies whenever needed.
• Support & Perform Nuclear Medicine Studies whenever needed.
• Designed employee work schedules,
• Performed merit evaluations,
• Payroll reporting, time and attendance,
• Fiscal oversight of department; monitoring departmental budget expenses/revenue,
• Employee management and cross training of technologist,
• Participated in projects (Quality Assurance, Continue Quality Improvement, Customer Service and Total Quality Management),
• Develop and interpret departmental policies and procedures.
• Prepared for inspections with Joint Commission, Texas Department of Health, Mammography-MQSA, and American College of Radiology, TDH inspection in X-ray & Nuclear Medicine.
• Maintain all licensures and maintain departmental documentation.
• Prepared reports monitored clinical and fiscal performance of the Department of Radiology.
• Supervised and directed all activities & employees of the imaging department,
• Maintain oversight over all imaging equipment,
• Strategic planning for maintenance, repair and replacement of all imaging equipment.
• Project Management: Develop strategic plans and oversee equipment installation and timelines assuring proper construction for positive workflow.
August 1995 - May 2001
St. Luke’s Baptist Hospital
7730 Floyd Curl
San Antonio Texas 78228
Responsibilities: Senior Technologist/ Assistant Director
.
• Supervised and directed activities of Staff Radiologic Technologists, Staff Ultrasound Technologists, CT Technologists, Mammography Technologists, and Transporters & Transport RN’s.
• Coordinated imaging workflow with maximum utilization of labor controlling costs and reducing overtime.
• Developed employee work schedules,
• Conducted employee evaluations, recommended merit evaluations,
• Maintained and track time and attendance, complete payroll reports,
• Provided employee education, training, and implementation of (QA, CQI,), developed and interpreted departmental policies and procedures.
• Prepare for inspections with Texas Department of Health Services,
• Maintained all licensure (ARRT & CMRT),
• Maintained departmental documentation and prepared reports.
• Monitor clinical and fiscal performance responsibilities,
• Other essential functions included working as a Staff Radiologic Technologists with call every fifth week and fill in all shifts PRN (whenever needed) & Staff Nuclear Medicine Technologist with call every third week.
WORK HISTORY
November 1992 - 1995 August
St. Luke’s Baptist Hospital
7730 Floyd Curl
San Antonio Texas, 78228
Responsibilities: Evening Radiology Supervisor & Nuclear Medicine Technologist
(2:30pm -11:00pm).
St. Luke’s Lutheran Hospital taken over by Baptists Health System in 1993
• Perform & coordinate flow of radiographic exams within all areas. to ensure efficient service.
• Supervise all evening radiology and transport staff.
• Perform General Radiology and Nuclear Medicine exams with call in both modalities on a rotating basis. WORK HISTORY
April 1983 - November 1992
St. Luke’s Lutheran Hospital
7730 Floyd Curl
San Antonio Texas, 78228
Responsibilities: Night (11:00pm -7:00am) Radiology Supervisor
• Supervised and directed the activities of the department during the night shift including technologist and transport staff.
• Perform general Radiographic procedures for emergency department and patient’s floors with focus on early morning mobile Radiographic Exams.
WORK HISTORY
January 1975 - April 1983
Southwest Methodist Hospital
7930 Floyd Curl
San Antonio Texas, 78228
Responsibilities: Staff Radiologic Technologist
Worked part-time from May1975 - June 1978 & full-time evenings 1980- 1983. General diagnostic radiology
May 1976 - July 1980
Contract Labor: Hospitals & Clinics in surrounding area. Uvalde TX. Hospital, Eagle Pass Hospital, Radiology clinic EDUCATION:
May 2001 - September 2003
(On Hold) Completing BA Health Management University of St. Francis
(Program- BS/MA); GPA 4.0, Total hours 98/ Goal 128 plus 30 for MBA
: Total college hours 130
*(October 2004- March 2006) Took one year off due to spouse’s death. May 1974 - June 1976,
Baptist School of Radiologic Technology (2-year Diploma) CERTIFICATE /LICENSURE:
• Registered with American Registry of Radiologic Technologist #301034
• Licenses with Texas Department of Health - Certified Medical Radiologic Technologist, General certificate
#17646
• Basic Life Support
• Clinical instructor for Baptists School of Imaging (May1982 - June 2004)
• Clinical instructor for St. Phillips College (September 2006 - January 2022) Hobbies
Sailing, Golfing & Reading
* References upon Request
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