It Specialist System Administrator
Resume:
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CONTACT
PORT ORANGE, FL *****
****.********@*******.***
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SKILLS
Servers Troubleshooting
Network Troubleshooting
Website Designing
Hardware Troubleshooting
IBM, Dell & HP servers installation
Time Management
Management skills
Communication skills
CERTIFICATIONS
MCSA course 56 Hours and certified as system administrator.
MCSE and certified as system engineer.
Azure fundamentals certification.
LANGUAGES
Arabic
Full Professional
English
Full Professional
IT Specialist and Hardware Computer Repair Technician with extensive experience in configuring workstations, managing hardware/software inventory, and maintaining network operations. Skilled in smart device repair, security system installation, and custom IT solutions. Proactive problem-solver dedicated to reducing downtime and optimizing system performance.
WORK HISTORY
February 2020 - June 2023
IT Specialist Floor Factory Outlet, Port Orange, FL
Configured hardware, devices, and software to set up work stations for employees.
Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Maintained servers and systems to keep networks fully operational during peak periods.
Provided exceptional customer service by promptly addressing problems reported by end-users.
Managing over five branches in Florida and support over 50 users.
Manage third party application based on SQL server (RFMS retail system).
Manage Quick books intuit.
Manage backup and restore system using Acronis software.
Manage and install Security camaras in all five branches.
December 2018 - November 2019
Hardware Computer Repair Technician Ismart, Port Orange, FL
-Repair Smart devices (iPhone, iPad, Samsung), Laptops, Desktops and printers software and hardware.
- Installing and configuring security systems (Reo link POE & Night Owl cameras) and smart home systems (Amazon & Google).
- Build Websites and reserve domains.
- Configure, backup and restore outlook email file.
- Replace and upgrade laptop hardware such as ram, processor, Hard drive, keyboard, charging ports and screens.
- Manage and handle store inventory.
-Focus on customer satisfaction.
November 2004 - September 2018
IT Manager & Server Administrator Wadidegla, Cairo, Egypt
Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Install, Implement, configure and manage servers (2003, 2012, 2016, hyper V and VM ware).
Manage & configure microsoft office 365 emails, plans and installation.
Implement and configure file servers.
EDUCATION
September 2007
Bachelor Accounting
Cairo University Faculty of Commerce, Cairo, Egypt
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EHAB LOUKA
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