Customer Service Specialist
Resume:
Janis Setzer
Sales Activation Specialist ll
San Antonio, TX 78201
**********@*****.***
I take pride in my job performance and commitment to my job. Motivated and eager to learn new things to be an asset to the company I work for. I believe in consistency and being punctual. To engage, interact and learn from those I meet. Detail oriented client service specialist, who works well with a team or independently.
I would like to take on a new challenge and would like a position that is focused on detail and data, these are my strengths.
Authorized to work in the US for any employer.
Work Experience:
Sales Activations Specialist ll
Spectrum Charter Communications-San Antonio, TX
September 2018 to August 2023
I am currently in the ACP ( Affordable Connectivity )Project. We are reaching out to customers that signed up for a low or no cost internet service provided by the Federal Gov. Also, working theMASS Project, we are processing the activation/cancellation of New and Past Mobile orders.
I have participated in 3 Migrations where we migrated millions of accounts from one system to another, and EBB projects.
I have been given the opportunity to train new teammates on the ACP Project and this was very enjoyable. I appreciate being given the responsibility of training and the experience of being trusted to guide these wonderful people to excel at their new positions. I also previously worked in our Tech Support, Self Install and Residential Sales Support departments.I handle both inbound and outbound calls depending on the department or project. I have experience with the following systems:
CRM
CSG
Zendesk and the 2.0 Version
Five9
Agent OS
TMS
Gateway
LUI
SMART
SCOPE
Skills:
Skills: Data Migration · Customer Service · Customer Satisfaction · Tier 2 Help Desk Support · Product Marketing · Training · Customer Experience · Database Systems · Data Security · Data Privacy · Confidentiality · Employee Training · Technical Support · Teamwork · Team Building · Time & Attendance · High Level Of Accuracy · Microsoft Office · Independent Thinking · Handle Confidential Information · Data Entry · Customer Interaction · Customer Base · Record Of Success · Customer Experience Management · Customer Engagement · Telephone Manner · Cooperation · Customer Follow-Up · Efficacy · Customer Contact · Customer Service Representatives · Customer Service Training · Customer Loyalty · Attention to Detail
I have been recognized for my Attendance and participation in Projects, I was also awarded a quarterly award for contributing my combined knowledge to assist my fellow employees in meeting our goals. Passed the Advancement Test and achieved the title of Specialist ll. Reservations Agent
Menger Hotel-San Antonio, TX
May 2010 to July 2018
204 Alamo Plaza, San Antonio TX 78204 210-***-**** Handled inbound and outbound calls from future potential guests, current or past guests. We sold an experience at the Historic Menger Hotel, booking the room or suite, single or multiple nights. Setting up spa days, flower delivery, carriage rides, Riverwalk tours, Anniversary/ Birthday and or reunion celebrations, even a few weddings. Handled resolution of issues, whether they were financial or guest related. Handled OTA (Online Travel Agent aka Expedia etc.) booking issues. Past guests billing or paperwork issues.
I trained agents in reservations, future Accounting personnel and front Desk agents on the systems used by the hotel.
Sales/Billing instructions embedding/Routing payments, working closely with the Sales Dept. Performed financial transactions from charging credit cards, to refunds. Guest retention/Multiple bookings and sales.
Developed reports to show the numbers and money generated by the reservations team also reports to solve over booking etc.
Interacted with multiple departments
Call Center Environment, multiple agents in one room. Education
Retail/Marketing and Advertising
Jefferson State College
1982 to 1983
Diploma
Scituate High School
1978 to 1982
Skills
MS Office
50 wpm
Customer Service
Data Entry
Excel
Zendesk
CRM Software
Sales Support
Technical Support
Account Management
Epitome Excel Email Chat (Client Chat)
OPERA Microsoft Office Internet Advertising Inbound Calls Customer Service Issue Resolution Customer Satisfaction Self-Starter Chrome Google
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