Project Manager Call Center
Resume:
OBJECTIVE
Seasoned Project Manger
with over **+ years of
experience in managing
large-scale projects
across diverse
industries. Adept at
driving projects to
successful completion
within budget and on
time.
Shantard Anita Green
PROJECT MANAGER
I am an accomplished and results-driven Operation Project Manager with 20 years of experience in construction, plumbing, and solar. I possess a proven track record of optimizing processes, managing resources, and driving operational excellence. My strategic mindset, strong leadership, and problem-solving abilities
enable me to streamline operations, enhance productivity, and deliver consistent results.
CONTACT
*********@*****.***
Deland, Florida
EDUCATION
University of Central
Florida
OSHA Training Institute
Certified OSHA 511 Gen.
Industry Consult.
2015
MBC/FLORIDA TECH
COLLEGE
2014-2016
BUSINESS MANAGEMENT/
COLUMBIA JR. COLLEGE
1983-1986
CERTIFICATIONS:
State of Florida Notary
Cleaver Brooks Boiler training
EXPERIENCE
PROJECT MANAGEMENT: SERVICE MINDS/BENFRANKLIN PLUMBING
Sept 3, 2024 - Present
Responsible for overseeing all plumbing projects from start to finish.
Responsible for safety compliance and quality control.
Responsible for planning all projects and leading team
Managing schedules, dispatching and customer care.
Responsible for procurement and parts delivery
Created Purchase orders, invoicing all vendors and subcontractors as services rendered.
OPERATIONS MANAGER: LUMIO SOLAR.
Apr. 15, 2020 – August 24, 2024
Planning and coordinating all solar processes
Managing and improving processes and systems
Monitoring and controlling budgets and expenses
Hiring, Training and managing staff
Developing and implementing policies and procedures
Identifying and addressing problems and bottlenecks in the solar production process
Analyzing data to identify trends and opportunities for improvement.
Managed Permitting, Scheduling, Interconnections, Account management.
Managed Processes for KPIs implemented SOP to ensure staff were trained and all goals were met or exceeded.
Fleet management vehicle assignment and DOT safety training.
OPERATION MANAGER: US HEATING AND AIR
Aug. 08, 2015 – Apr. 12, 2020
Responsible for budgeting and forecasting
Managed all business processes
Managed field operations for HVAC, Plumbing, GC, And Fleet management.
Responsible for OSHA safety training and certification.
Managed Dispatch and customer service call center team.
SBG CARE QUICK BOOKS TECH SUPPORT: FRONTIER SECURE CALL CENTER REMOTE (NIGHT SHIFT)
Mar. 2015- Aug. 2017
Assisted and trained consumers with accounting records, bookkeeping, cashflow invoicing, taxes and payroll and expense reports.
Provided tech support and IT resolution for network issues.
ASSISTANT GENERAL MANAGER: THERMAL TECH BOILER SERVICE AND SALES
APR. 2011 – Jan. 2015
Managed all boiler service operations commercial field processes.
Responsible for service schedule and dispatch
Responsible for billing, invoicing service agreements.
Executed quotes, contracts, agreements, change orders and monthly maintenance.
Provided OSHA safety training and certification internally and field
FIELD OFFICE MANAGE: GREEN EARTH CONTRACTORS:
Mar. 2003 – Jun 2010
Responsible for managing construction projects.
Oversee daily operations, safety and workforce
Responsible for project completion within budget and on time.
Managed project schedules, coordinated with stakeholders and negotiated and additional budget allocations.
Manage vendors, subcontractors and field supervisors.
Provided technical assistance with blueprints,
Liaison between stakeholders and client related to project
Responsible for executing contracts, bonds, changes orders and contracts.
Contact this candidate