Customer Service Inventory Control

Cynthia Rager

Lancaster, OH *****

740-***-**** *******.*********@*****.***

SKILLS

• Payment Processing

• POS Systems

• Customer Service

• Payment Collection

• Cash Register Operation

• Returns Processing

• Cash Handling

• Daily Reporting

• Written and Verbal Communication

• Regulatory Compliance

• Complex Problem-Solving

• Report Preparation

• Records Maintenance

• Staff Mentoring

• Conflict Resolution

• Inventory Management

• Inventory Control

• Time Management Skills

• Multitasking Capabilities

• Reliability and Punctuality

• Computer Literacy

• Organizational Abilities

• Effective Communication

• Attention to Detail

• Teamwork and Collaboration

• Microsoft Office

WORK HISTORY

CASHIER 09/2017 to 08/2020

Menards - 1425 Ety Pointe Dr NW

• Greeted customers entering store and responded promptly to customer needs.

• Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Worked flexible schedule and extra shifts to meet business needs.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Worked closely with shift manager to solve problems and handle customer concerns. TAX PREPARER 11/2013 to 04/2018

HR Block

Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

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• Completed and filed returns with tax departments at local, state, and federal levels. Maintained complete records of client tax returns and supporting documentation in secured areas.

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• Assessed client tax situations to determine best filing options.

• Maintained compliance by adhering to current tax laws and regulations.

• Offered clients recommendations to reduce tax liabilities. Communicated with clients regarding tax situations, providing guidance on financial decisions.

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• Analyzed financial records to verify accuracy of tax returns.

• Identified potential audit red flags to minimize risk of IRS audits.

• Utilized tax software to prepare returns and meet deadlines.

• Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.

• Prepared written responses or tax return amendments to resolve state and federal notices. DIRECT SUPPORT PROFESSIONAL 07/2015 to 06/2017

REM Ohio - Reynoldsburg, OH

• Assisted disabled clients to support independence and well-being.

• Administered medication as directed by physician.

• Maintained clean, safe, and well-organized patient environment.

• Assisted clients with daily living needs to maintain self-esteem and general wellness. Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

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Monitored progress and documented patient health status changes to keep care team updated.

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• Transported clients to medical and dental appointments to provide support. DISTRICT STORES SUPERVISOR N E. 01/1998 to 02/2002 American Electric Power, AEP - Zanesville, OH

• Supervised and trained all employees engaged in receiving, issuing and storing material Stored and disposed of hazardous material following all environmental and company guidelines and policies.

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Maintained and managed 16 million dollars of inventory each month with discrepancies of 3% or less

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• Responsible for the overall daily operations of five areas PLANNER B 04/1994 to 12/1998

American Electric Power, AEP - Lancaster, Oh

Assisted residential and commercial customers with the installation of new electrical services, up-grades and replacements

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Calculated needed load and kva, designed electrical construction work-orders to install, replace, and/or remove AEP facilities and equipment.

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• Secure all right-of-way documents

• Follow all NEC and NESC guidelines

• Follow all AEP policies and procedures

STORED ATTENDANT A/B 12/1984 to 12/1994

American Electric Power, AEP - Lancaster, OH

• Issue material under proper authorization and process proper documentation Check received material fir quantity, make visual inspection for identity, breakage, condition, initiate material receipt and related records

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• Conduct inventory counts and clear discrepancies with appropriate approval. Operate material handling equipment such as hand trucks,fork lift trucks,low lit trucks, hoists, overhead cranes, order pickers or other required equipment.

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Perform duties in accordance with company safety rules,operating regulations and practices.

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EDUCATION

Ohio University - Athens, OH Associates

Social Science And Technology

Ohio University - Athens, OH B.S. S.

Special Education And Communication

• summa cum laude graduate

• Elected to President for Phi Theta Kappa in 2010 and 2011

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