Sales Manager Customer Service
Resume:
Michael A. George
Overland Park, Ks. 66221
****************@*****.***
Overview
30+ years of consistently providing award-winning customer service, motivating teams and transforming businesses.
Awards
4-time Ingram’s Magazine “Best Caterer” winner PB&J Catering
2-time 435 South Magazine “Reader’s Choice Best Caterer” winner PB&J Catering
2-time 435 South Magazine “Reader’s Choice Best Caterer” winner Dean and DeLuca
3-time Ingram’s Magazine “Best Caterer” winner Dean and DeLuca
7-time Wine Spectator Magazine “Award of Excellence” winner
PB&J Restaurants Yahooz, Overland Park and
Ya Ya’s, various locations
Education
Associate of Applied Science:
Hospitality Management
Johnson County
Community College 1991
Overland Park, Kans.
Experience
GENERAL MANAGER BELLA NAPOLI
Kansas City, Mo. 2024 – Present
Instituting business and operational procedures for bar, dining, grocery and deli
Managing FOH and BOH teams of 40+ members
DIRECTOR OF CATERING AND OUTSIDE SALES CHICK-FIL-A
Overland Park, Kan. 2023 – 2024
Developing catering department standard operating procedures
Reestablishing store presents in Overland Park market
Increased Sales by 50% over previous year
Mentoring leadership team
CATERING SALES MANAGER PB&J CATERING
Overland Park, Kan. 2014 - 2023
Grew department revenues from $325K to $550K by connecting with current and prospective clients, developing personalized menus and managing execution of event operations.
Elevate branding and presentation of office catering & events.
Manage and train the catering team of up to 20.
CATERING & GIFT SALES MANAGER DEAN AND DELUCA
Leawood, Kan. 2000 – 2012, 2013 - 2014
Grew department revenues $435 K to $1.1M by refining staff processes to maximize service quality and efficiency.
Mobilizing the catering team to execute daily breakfast, lunch, receptions and special events.
Grew clientele by marketing catering services.
Developed personalized menus and managing event executions.
UNION STATION EVENT SALES COORDINATOR & HARVEY’S GENERAL MANAGER BRANCATO’S CATERING
Kansas City, Mo. 2012 - 2013
Piloted Harvey’s reopening, developing Union-Station-inspired breakfast, lunch and catering menus featuring local, handmade, herbal and seasonal selections.
Managed team to maintain the utmost consistent upscale service.
Cultivated clientele—booking, organizing and executing on- and off-premise catering events.
MANAGER PB&J RESTAURANTS
Leawood, Kan. 1995 - 2000
Managed a total of 110 employees across YaYa’s and Grand Street Café locations.
Piloted the grand opening of Yahooz—developing processes, hiring staff, orchestrating launch and maintaining service quality.
Authored several award-winning wine lists—including PB&J’s first award winner—and tracked liquor inventory and sales.
Acted as On-Site Catering Director for PB&J, Union Station.
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