Customer Service, Social Media, Dog Trainer

Heather A. Allen

**** ****** **** ****: 585-***-****

Macedon, NY 14502 Email: ***************@*****.***

Intrinsically motivated and productive employee, adept in learning and applying new skills with efficiency and accuracy, seeks a flexible part-time, remote position, that can capitalize on my customer service acumen.

Employment History:

Dryclean Express, Rochester NY 1991-Present

Front End Specialist

Responsibilities:

Customer service; conflict resolution, cash management and reconciliation; scheduling and training; managing cleaning, order assembly, delivery, social media content.

Calm Life Canine, Macedon, NY 2018- Present

LLC Owner/Certified Dog Trainer

Responsibilities:

Reviews client intake forms, evaluating and assessing each family’s training needs (humans and pet). Develop a training plan which includes working through the pet’s behavioral issues and teaching the human clients how to help their dogs in a way that they can understand. Social media content management.

Beyond the Body Pilates 2003-2015

Owner/Certified, Accredited Pilates Instructor

Responsibilities included daily operations, customer contact, post-rehab work, addressing client needs on an individual basis. Building a syllabus for each group class. Maintaining and managing finances.

Skills: Effective communication, problem-solving and conflict resolution, confidence, productivity, time management, social media content management.

Certifications:

Certified In Dog Training Knowledge (CDTK)

Catch Canine Trainers Academy (2019)

Certified Trick Dog Instructor

Do More With Your Dog (2020)

Certified Canine Resistance Training Instructor (CCRT)

Canine Resistance Training (2018)

Course Completions:

The Importance of Understanding Dog Communication In The Professional World

E-Training For Dogs, Inc. (2013)

Karen Pryor Academy

Dog Trainer Foundations (2013)

Tyler Muto Dogmanship

Tyler Muto, Dog Aggression (2013)

Master the Remote Collar

Training Between The Ears-TBTE (2014-current)

Jay Jack-Next Level Dogs

Play as the Way

Tug-Flirt Pole-Spring Pole Workshop

Learn Your Dog

Chad Mackin-Pack to Basics

Advanced Socialization for Difficult Dogs

Problem Solving Behavior-Troubleshooting Workshop

Education:

Associate’s Degree, Communication & Media Monroe Community College (1994)

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