Customer Service Account Manager

Akeeta Roby

“Administrative and Customer service professional

who is consistent in providing excellent service.”

Buford, GA 30519

**************@*****.***

P: 720-***-****

WORK EXPERIENCE

Taylor Communications- Greenwood Village, CO June 2023-January 2024

Account Manager Representative

Manages customer accounts from start to finish. Process incoming orders in a timely manner. Enter exact and changed repeat orders into the computer system. Checks custom orders prepared by sales reps for accuracy and completeness, assures that orders are sent to correct production plants and are produced and shipped by stated deadlines.

Manages customer inventory through a database and weekly reports, identifies when inventory begins to run low, shops for lower pricing from production vendors and places orders with the best price and quickest turn time per account job.

Enters outside purchases/buyout orders into various computer system from manufacturing specifications provided by sales representatives. Forwards outside purchases/buyout orders and all supporting paperwork to a buyout coordinator to obtain an order price. Enters priced orders into the computer system.

Experience with pricing, and billing for monthly reporting on customer accounts.

Works with sales reps to maintain current pricing exists for customers. Marks up and processes orders accordingly.

Senior Living -Patient Care Assistant Atlanta, GA-October 2021 -May 2023

Help clients take prescribed medication.

Assist clients with personal care and hygiene.

Do the client’s shopping or accompany them when they shop.

Report any unusual incidents.

Act quickly and responsibly in cases of emergency.

Blue Spruce Home Care -Personal Care Provider Denver, CO-July 2019 to June 2021

Providing non-medical one-on-one care.

Assisting with Personal Care (e.g. Bathing, Dressing, Grooming).

Assisting with Alzheimer's or dementia care.

Reminding clients to take medications.

Conducting light Housekeeping.

Preparing simple meals & maintaining diets.

Wakefield & Associates-Debt Collector Aurora, CO -January 2017 to June 2019

Keep track of assigned accounts to identify outstanding debts.

Negotiate payoff deadlines or payment plans.

Handle questions or complaints.

Investigate and resolve discrepancies.

Update account status and database regularly.

Alert superiors of debtors unwilling or unable to pay when necessary.

Comply with requirements when legal action is unavoidable.

CCSA, Inc-Customer Service- Greenwood Village, CO- September 2015 to January 2017

Maintaining a positive, empathetic, and professional attitude toward

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Processing orders, forms, applications, and requests.

Communicating and coordinating with colleagues as necessary.

Lighthouse Recovery LLC- Collections Specialist Denver, CO -June 2012 to May 2015

Responsible for securing billing payments from your customers

Find and inform customers about unpaid accounts.

Receive and post payment to customer's account.

Advise and follow-up with customers on unpaid accounts.

Initiate repossession proceedings or disconnect service, Keep records and status of customer's account.

SKILLS Proficient with Microsoft Word, Excel, PowerPoint operating systems Guest relations Ability to work under pressure Customer Service 10+ Time Management Self-Motivation Leadership Collections

AWARDS Top Collector of the Month -April 2018

EDUCATION: Manual High School Denver, Colorado GPA: 3.3 Diploma

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