Call Center Customer Service
Resume:
Alonzo Cooper
Las Vegas NV
*********.****@*****.***
*Innovative professional with 29+ years of progressive experience within the call center\CSR\ sales industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.
oExpertise in call center sales, customer service, and marketing, pricing strategies, client relations and needs assessment, marketing, financial management, purchasing, administration, and staff training, supervision, motivation and mentoring.
oProactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.
*Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.
*Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.
*Proficient in the use of various computer programs and applications including MS Office.
Experienced manager with skills in leading direct reports as well as cross-functional teams, managing a product line from cradle to grave, consulting with clients on ROI, determining and documenting new product requirements, developing sales forecasts and product pricing, and launching new products
to the marketplace. Proven ability to manage key account relationships and large scale projects. Experience with presenting to senior management, representing senior management in discussions with others in the company, and meeting with customers, training and assisting employees, and coordinating the activities of staff.
Authorized to work in the US for any employer
Work Experience
OPC/Tour Coordinator
A & E Marketing
June 2024 to Present
SDR/Vertical Floater Leading Edge Connections October 2004 to 2023
Did various SDR positions throughout the multiple outsourcing clients. Acted in a management roll at times. But concentrated on my own sales and client relations primarily. Did 4 verticals to help expand the company’s client base. Commissions varied.
Sales Representative/Floor Manager
Vanguard and Associates - Dallas, TX March 2019 to 2020
Help people out of their timeshare based vacations from preset face to face appointments that we're scheduled to hotels and conference rooms nationally. Training of new reps. T.O. Podium presentations. Closing. Post sales follow up. Set up and break down for every event. Flew 3 weeks on. 1 week off per month.
Label Chairman/Owner Strangedays Records - Salt Lake City, UT January 2004 to Present
Record label chairman\owner. Productions and promotions management.
Sales Rep/Floor Manager Lifestyles Access Network - Dallas, TX June 2018 to March 2019
Sales of RCI points based vacations to preset face to face appointments that we're scheduled in to our office. Training of new reps. T.O. Podium presentations. Closing. Post sales follow up.
Business Development Advisor Razzor Energy/Bitcoin - Dallas, TX November 2017 to February 2018
Research leads for accredited investors to fund an oil venture and bitcoin mining. $100K average. Walk potential investors through website to pre-close. Introduce Performa, subdocs, PPM, etc…
Sr. Business Development Manager/Fronter
Petrotech Oil and Gas - Dallas, TX January 2014 to March 2016
Research leads for accredited investors to fund an oil venture $50K average. Send out a prospectus to potential clients and get the $660,000 project funded
Sr. Business Development Manager/Fronter
Dunwell Corporation - Dallas, TX June 2008 to January 2009
Run sales floor. Did I.T .and tech support for our call center systems (Vanilla Soft Data base, Pretty May Call Center, and Skype VoIP softwares. Some A+ hardware duties)
Personal Asst. to the President and VP (Records and Admin., etc) Research leads for accredited investors to fund an oil venture $50K average.
Send out a prospectus to potential clients and get the $560K project funded.
Sales Assoc
Office Team/Western Pipe Line - Irving, TX April 2007 to January 2008
PR/Fronter
Research leads for accredited investors to fund an oil and gas venture $360K average.
Send out a prospectus to potential clients and get them closed. I made $650K for the company in my first 8 weeks.
PR/Fronter
Goldstone Energy - Dallas, TX
(Contract work)
Research leads for accredited investors to fund an oil venture $50K average. Send out a prospectus to potential clients and get the $660,000 project funded
Program Manager/Closer/Trainer
Alpha Seven Energy - Dallas, TX
Run sales floor. Did I.T .and tech support for our call center systems (Five9, HubSpot, etc... Some A+ hardware)
Research leads for accredited investors to fund an oil venture $150K average. Send out a prospectus to potential clients and get the $1.1mill project funded
Education
Some college
Skills
Sales/SDR (10+ years), Call Center Management (10+ years), Presentation Skills (1 year), Timeshare Sales (3 years), Fronter (5 years), Oil and Gas PR (5 years), Telemarketing (10+ years), Customer Service (10+ years), Human Resources (8 years), Training & Development (10+ years), Administrative Support (5 years), OPC (1 year)
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