Medical Assistant Customer Support
Resume:
Aqueelah Cooke
Austin, Tx
*************@*****.***
Motivated and driven Medical Assistant eager to tackle new challenges. Possesses a strong work ethic, adaptability to fast paced environment with exceptional interpersonal skills. Demonstrates the ability to work effectively without constant supervision and quickly acquire new skills. Highly responsible and motivated, ready to apply my education in the workplace. Brings excellent proficiency along with excellent customer services and attention to detail. Passionate about helping others while dealing with challenging tasks. Excels in time management and trouble shooting.
Skills:
Key Course Work:
Vital, Transformative, and Foundational Body Systems
Medical Law & Ethics
Billing & Insurance
Telemedicine
Electronic Records Systems
Career Skills Badges – Received recognition in six courses including:
EKG I & II
Clinical Procedures
Phlebotomy
Comfortable using a computer.
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints.
Work well with diversity.
Phlebotomy
Medical Terminology
Medication Administration
Sterilization Techniques
Diagnostic Testing
Venipuncture
Special Collections
Experience working with customer support.
Ensure customer satisfaction and provide professional customer support.
Supervisory experience
Apprentice in Carpentry
Team lead
EHR Management
Education:
Southern Careers Institute Austin, TX
Medical Assistant Expected Graduation: April 2024
Harries School Of Business September 2019 - June 2020
Business Administration
Work Experience:
Externship March 2024- April 2024
Victory Medical Cetner Medical Assistant, Austin TX
KHIT Chiropractic Office Medical Assistant, Austin TX
Check in patients, take vitals, patient Assessment, administered vaccines and injections, data entry, admin duties, scheduling appointments, handled sheet complaints, always provided excellent customer services, performed EKG’s, collected Urine samples and all other duties assigned by Doctor and Office Manager.
Neuro Skills Center Austin, TX
Neuro Rehab Specialist/Direct Care Staff Oct. 2023 – Present
Provide on going customer service and patient care, obtain patient vitals, assist with daily living, grooming, bathing, walking, eating and hygiene. Medication distribution and all other duties directed by nursing staff. Team lead, always maintain a clean environment and accurate documentation of patient’s medical needs and history. Communicated with families as well as medical team as needed.
Shoe Palace Austin, TX
Assistant Manager May 2023 – Nov. 2023
Develop monthly scheduling calendar for staff, conduct interviews, open and close store, train new employees, provide excellent customer service and handle complaints with professionalism. Always maintain a clean and organized appearance of the store. Excellent customer service and communication when interacting with customers as well as team members. Proficient in multi-tasking.
Balance Of Life Wilmington, DE
Massage Therapist May, 2022- Jan. 2023
Provide excellent customer services, perform massage on patients, assess trigger points, perform office administration duties, always maintain a clean and sterile workspace.
New Castle County Juvenile Detention Center Sept. 2022-Feb. 2022 Youth Counselor
Help guide and supervise youth. Offer solutions to challenges, ensure to maintain accountability and accurate documentation at all times. Assist with complains and questions with family members as well as Juveniles. Deescalate hostile situations and maintain order by always following safety standards and protocol. Respond promptly to allegations and complaints.
Carpenters Local Union Nov. 2018- Sept. 2021
Apprentice Carpenter
Osha 30 Certified and Osha 30 coordinator, installed wooden structures such as roofing frames, rafters, partitions, and stud work. Designing and installing cabinets, shelving, woodwork, wood steel, metals, follow blueprints and building plans to meet client’s needs. Measure, cut and shape wood, plastic, and other materials. Solved problems that were unexpected during projects and always maintained a safe environment.
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