Customer Service Office Manager
Resume:
Allyssa Nash
Colver, PA *****
*******.****@*****.***
Dedicated customer service professional with over 4 + years of cashiering experience. Productive worker with an eye for detail, solid work ethic, strong time management and problem solving abilities. Currently pursuing Certified Professional Coder credential through the AAPC. Successfully completed 135 hour medical coding internship gaining experience in both inpatient and outpatient coding. Excited to gain entry into a career building job where I can grow and be recognized for my hard work. Authorized to work in the US for any employer
Work Experience
Office Manager
Jan Brown Inc-Hastings, PA
September 2021 to Present
Schedule appointments
Imput payments
File insurance claims
Answer patient billing and insurance questions
Communicate with other dental specialists
Filing, scanning, import documents
Copying and fax
EHR, coding, billing
HIPPA compliant
Answer phones and emails
Office supply ordering
Trainer
Corrections Data Tech
Diamond Drugs, Inc.-Indiana, PA
July 2019 to March 2020
Received and processed inmates prescriptions via CIPS programs. Answered inbound calls from prisons needing assistance issues with inmates prescriptions. Customer Service Representative
Concentrix-Johnstown, PA
November 2018 to April 2019
Answered customers calls on questions about the quick books product while troubleshooting any technical difficulties they were having using troubleshooting tools. Informing customers on deals or new products.
Customer Service Associate/Cashier
WALMART-Ebensburg, PA
June 2015 to February 2019
06/09/2015-PRESENT
-Progressively gain new responsibilities and cross-train in multiple store positions including floor associate, customer service associate, and cashier
-Operate the cash register with the goal to complete transactions as quickly as possible while making sure customers find everything okay and have overall good shopping experience
-Assist with reconciling any problems a customer may have whether it be with an item or a complaint
-Stock shelves and make sure everything is clean and in its place, along with helping customers with any questions
Education
Medical Coding and Billing in Medical Coding and Billing PENN HIGHLANDS COMMUNITY COLLEGE - Johnstown, PA
August 2017 to December 2018
HIGH SCHOOL DIPLOMA
LINDHURST HIGH SCHOOL - Olivehurst, CA
2009 to 2012
Skills
• Time management (4 years)
• Customer Service (4 years)
• Customer Care (4 years)
• Customer Support (4 years)
• ICD-10 (2 years)
• CPT (2 years)
• Medical Terminology (2 years)
• Anatomy And Physiology (2 years)
• Microsoft Office Series (3 years)
• Basic Pharmacology (1 year)
• Problem Solving (5 years)
• Finance in Healthcare (Less than 1 year)
• Health Information for Health Occupations (1 year)
• Food Service
• Crew Member
• Medical Coding
• Medical Records (4 years)
• Answering inbound and outbound calls (1 year)
• 50WPM (5 years)
• EMR Systems (2 years)
• Medical Office Experience (1 year)
• ICD Coding
• Typing
• Conflict management (5 years)
• Insurance Verification
• Medical Scheduling (1 year)
• Transcription
• Fax (2 years)
• Scanning documents (3 years)
• Microsoft Outlook
• Communication skills
• Medical records
• HIPAA
• Medical terminology
• EMR systems
• Typing
• Documentation review
• Customer service
• Windows
Groups
AAPC
Present
Additional Information
Goal-oriented medical coding graduate with customer service background, proven communication skills, strong interpersonal skills and a drive to learn. Seeking an entry level office position in a medical setting. Medical Coding Internship, Chan Soon-Shiong Medical Center, Windber, PA • 08/2018- 12/2018
· Successfully completed 135 + hours of on the job training in the medical records department
· Expanded essential diagnostic and procedural coding skills
· Gained experience in both inpatient and outpatient coding
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