Administrative Coordinator, Student Conduct, Assistant Vice President
Resume:
Sharon Allen
North Las Vegas, NV 89084
Retired
E-mail: ******.******@*****.***
Cell/Text: 702-***-****
Work History
May 2014 – May 30, 2018 College of Southern Nevada, Office of Student Engagement Services,
Student Conduct Office, and Commencement Administration
Telephone: 702-***-****
Dr. Stephanie C. Hill, Associate Vice President, Telephone: 817-***-****
Position: Administrative Assistant IV
The Student Engagement Services Office was responsible for overseeing the Henderson Campus, Student Services areas, Commencement, and the Student Conduct Office for the Henderson and Online Campuses
The office seeks to help students, from diverse backgrounds (ethnic, social, and financial) succeed in college and achieve their educational goals and dreams. I function as the administrative assistant in support of the AVP. Monitor and troubleshoot in the Student Services area. All concerns that could not be resolved in the student services areas were sent to the AVP’s office to resolve. I listened to the students’ problems/concerns, found solutions and/or directed them to the office of person who could resolve issue, always maintaining confidentiality in a professional and caring manner. In the student conduct area – assured that sufficient evidence was presented to pursue the case; wrote and mailed letters notifying students of alleged conduct; contacted students for appointments, greeted students and answered inquiries concerning conduct; proctored student assessment after students reviewed materials and took the test. Commencement – prepared all purchase orders and other arrangements (assisted in proofing booklet; coordinating with other commencement participants) for commencement to ensure a smooth commencement ceremony.
August 1, 2006 – May 2014 College of Southern Nevada, Office of Retention (Recruitment and Tutoring) Services
Yvonne Jackson, Advisor/CoachTelephone: 651-5648 Tia Jones, Advisor/CoachTelephone: 310-***-**** (Retired)
Position: Administrative Assistant
The Office of Student Retention Services seeks to help students, from diverse backgrounds (ethnic, social, and financial) succeed in college and achieve their educational goals and dreams. I function as the administrative assistant in support of three Retention Specialists. Duties: Contact students, verbally and in writing, in regards to instructor’s reports of students’ performance early warning system (E-Alert) in class in an effort to convince students to seek additional services – Retention Services. E-Alert presentations to students in specified classrooms (three different classrooms). Update E-Alert Report and student card files; provide answers to students’ (parents and others) queries in relation to the services offered by the office. Explain Retention Services to Faculty and others off campus.
November 2005 – July 31, 2006 College of Southern Nevada, Foundation (CSN)
Mr. Eric Garner Telephone: 651-7379
Position: Operations Coordinator
Provided administrative assistance and logistical support for the office. Updated the database (Paradigm) on clients daily. Deposited funds into various campus accounts for scholarship donations and events, daily or as needed. Fielded and directed calls for all three supervisors. Assisted in coordination of and worked events (registration verification) - Vendor Dinner, Scholarship Dinner, and 2006 CCSN 35th Anniversary GALA.
1985 – November 2005 University of Nevada, Las Vegas (UNLV)
Student Enrollment and Financial Services (SEFS) has been in the process of restructuring since July 2004.
During my tenure at UNLV, I functioned as: Administrative Assistant, Office Manager, Department Secretary, and Administrative Aide to the following administrators: (Aid, AA I through AAIV)
Judicial Committee Member – Consulting with other Judicial Committee Members (Faculty, Campus Police, Student Leaders, and Student Violators); Making judicial recommendations for student infraction(s); Counseling student (in trouble) along with other Judicial Committee members.
This was a most rewarding experience. I was able to use my years of experience as a person, community experience, college life experience, and Mothering to help students get back on t he right track to achieve their education goals as well as helping students to become better citizens.
July 2005 – November 2005 Mr. Patrick McTee, Director,
Student Financial Services (895.3697)
February 2005 – July 2005 Mr. Peter Hurley, Interim Director
Student Financial Services (651-5946)
July 2004 – February 2005 Mrs. Pamela Hicks, Assoc. Vice President (now retired)
Enrollment (ESS) Management (774-8000)
December 1997 – July 2005 Dr. Judy Belanger, Executive Director (now retired)
Student Enrollment & Financial Services (451-3169)
May 1993 – December 1997 Dr. John Stefanelli, Chair, Food & Beverage Department
Wm. F. Harrah College of Hotel Administration (895-3298)
May 1991 – May 1993 Dr. Audrey McCool, Chair, Food & Beverage Department
Wm. F. Harrah College of Hotel Administration (895-3248)
January 1987 – May 1993 Mrs. Gina Strebel, Office Manager
Environmental Research Center (895-4465)
March 1985 – January 1987 Dr. Carol Steedman, Associate Director
Continuing Education (895-1021)
December 1985 through November 2005
Position: Administrative Assistant
Function as administrative assistant to all of the executives mentioned above. I functioned as AAIV for Enrollment and Student Services, after the department was re-organized from its previous structure (SEFS). My longest span of service was with Dr. Judy Belanger, who was the Executive Director for Student Enrollment and Financial Services (SEFS) for over six years (as AA III & AA IV). This department presided over the Admissions, Registrar’s and Financial Aid offices. During that time I functioned as her assistant, office manager, and department secretary. In the Food and Beverage Department, I functioned as an AA II, for Dr. John Stefanelli, Chair of the department for three years as department secretary and assistant to the department chair. During my first four years at UNLV, I functioned as an Administrative Aid and Administrative Assistant I & II to Continuing Education, Environmental Research Center, and the ROTC – Military Science departments.
Positions included the following functions:
Provided excellent customer service to students, professors, external and internal professionals and co-workers.
Typed and formatted department minutes, correspondence, exams, syllabi, lesson plans, etc. for professors and department chairpersons.
Responded to inquires from parents, students and others regarding class schedules, requirements, and other pertinent class concerns.
Ordered and purchased supplies and services for classrooms and administrative uses.
Acted as department personnel liaison between UNLV, and Human Resources concerning insurance, leave keeping, recruitments, and all other Human Resources related matters including the review and maintenance of personnel records; and annual and sick leave accounts.
Monitored, tracked and prepared budgets and budget sheets or department accounts. Made budget recommendations to director/department chairs. Monthly accounts reconciliation with accountant. Processed LPO’s, RX’s, IDR’s, and other purchasing/disbursement related documents.
Prepare agenda and action items for meetings and prepare minutes.
Prepared and proofread outgoing correspondence
Proficient in business writing and communication. Good verbal communication skills
Planned and coordinated travel arrangements and prepared travel document and travel claim documents.
Planned and coordinated for the annual National Association of Student Financial Aid Administrators (NASFAA), Las Vegas, Nevada, (Bally’s Grand Hotel & Casino, July 2002). Also planned for and coordinated for the annual Western Association of Financial Aid Administrators (WASFAA), Las Vegas, Nevada (2001).
Assisted in coordination of the National Scientific event, at UNLV, Environmental Research Center, 1992
Researched performed through the internet and other venues.
Supervised students and other clerical workers.
Experienced in Microsoft Office Products
Confidentiality a constant.
Team Player
Lead Administrative Assistant (AAIV) with two Admin Assistants, one Admin Aid, and one Student Worker working with me from 2002-2004 until SEFS was re-organized into SES (Student Enrollment Services)
Part-Time Employment
May 2000 – October 2000 (Part-Time)
Office Depot, Las Vegas, NV, Part-Time short term job (school opening preparations)
Cash Register & Customer Service Clerk -
Familiar with stock to help customer locate product from the cash register. Customer service (on the floor) ensure customers are finding what they are seeking.
After the school opening rush, the company did not as many workers, so they laid me off.
March 2000- May 200 (Part-Time)
Tiberti Construction, Las Vegas, NV
Construction Clerk – Data (payroll) input for evening workers; make copies of files that were being closed. The project was ending for this construction company.
I found a position closer to home for my after hours job.
Part-Time Employment Ends
1981 – 1984
U.S. Military Community, Mainz, Germany, (GS4, promoted to GS5 – Administrative Assistant)
I functioned as an administrative assistant in the Property Book Office in Mainz, Germany. I later functioned as the divisional office manager; maintaining and cataloging all inventoriable office equipment within the Mainz Military Community. I was responsible for repair and / or equipment surplus, and typing all correspondence within the division. I also functioned as the Alternate Imprest Funds Cashier. My responsibilities in this duty included requesting, receiving and securing funds; tracking and assuring that monies were being spent according to and within the specified government regulations regarding the Imprest Fund. I supervised four other clerk typists.
April 1981 U.S. Air Force Base, Weisbaden, West Germany, Germany
German Tax-Free Shopping – Assist military personnel, their families, and other Americans in filing our paper work to avoid paying the German Value Added Tax for purchases over $200.00.
This position was a non-appropriated funds position.
I wanted to become a permanent government worker with GS status and I wanted to work closer to home. Wiesbaden was a 30-45 min drive in the snow from my home in Mainz, West Germany. Errands throughout the military community. Receptionist and typist.
October 1981
U.S. Military Community, Mainz, Germany
Child Care Worker – (Part-Time and On Call)
Develop lesson plans for 2-5 year olds. Ensure students are safe and staying on assigned tasks for the day (week, etc.). Ensure children receive physical activities that aid in the development of fine motor skills, large motor skills, and socialization. Socialization – ensuring students are communicating and getting along with each other; learning to share ideas, toys, attention of others, etc. Record students’ progress. Run errands and lunch monitor.
This position was a part-time on call position I wanted to work full-time therefore I chose a position in Weisbaden, West Germany.
1979 – 1981 Part-Time (Work Study)
Coahoma Jr. College, Clarksdale, MS
Student Child Care Worker – Greet children with open arms in the morning to make them feel at home. Assist child care teacher in the care of children of students and staff members are the Junior College. Create lesson plans to help student utilized their motor skills appropriate for this age group, for approval of child care teacher. Served meals. Assisted with playtime.
1980 – 1981 Part-Time (SETA Program)
Clarksdale Community Center
Secretary for Director, Housing Office - Secretary for housing director. The housing office renovated dilapidated homes for senior citizens, weather proofing, and repairing roofs, etc. An application to determine eligibility (age and financial requirements according to federal government regulations) was assessed for each family. Site visits to homes of applicants who were unable to come to the office. Visits were also conducted for a visual of the home. Annotate all information in the file (case file).
Federal funding for the program was phased out.
1978 -1979
Prudential Insurance Company of America, Memphis TN
Customer Service Representative -
Assist customers with requests to borrow money from their insurance plans. Assist customers with death benefit claims. Assist insurance agents with daily tasks, typing and mailing letters. Correspond with the home office concerning customer requests via telephone or teletypewriter, daily.
Left to pursue my education near my home while my husband was stationed overseas (United States Army), Mainz, West Germany
1976-1978
Prudential Insurance Company of America, Columbus, OH
Customer Service Representative -
Assist customers with requests to borrow money from their insurance plans. Assist customers with death benefit claims. Assist insurance agents with daily tasks, typing and mailing letters. Correspond with the home office concerning customer requests via telephone or teletypewriter, daily.
Left to live closer to my relatives and pursue my education in a place near my home while my husband was stationed overseas (United States Army), Mainz, West Germany
1975 – 1976
United Merchants, Spring Street, Los Angeles, CA
Accounts Payable Clerk -
Tabulated and run a total on daily receipts for particular clothing merchants then give to data analyst for input. Answered management and vendor calls regarding payments made.
Left to join my husband in Columbus, OH (He was assigned as an Army Recruiter)
Education
B.S., Human Services Management
University of Phoenix - Las Vegas, Nevada
December 2002 – December 2004
3.83 GPA
University of Nevada, Las Vegas
Las Vegas, NV
1900 – 2000
Earned 9 credits
Caohoma Jr. College
Clarksdale, Mississippi
1980
Earned 30 credits (3.8 GPA – Dean’s List)
Compton Jr. College
Compton, California
1972
Earned 20 credits
Clarksdale High School
Clarksdale, Mississippi
1971
High School Diploma
3.5GPA
Skills
I am proficient in MS Word, PowerPoint, Access and Excel and have excellent customer service skills ensuring the utmost level of confidentiality and respect for my clients. Good public speaker.
Award s & Organizations
Volunteer Certificate, Safe Nest, Las Vegas, NV
U. S. Department of the Army, Secretarial Award, 1983
Computer Skills
MicroSoft Office Applications (Word, Power-Point, Excel, Access); WordPerfect
Student Internship, Volunteer Work, Speaking Performances & Training
November 2015 through Present (Volunteer)
Completed 40 hours training for Domestic Violence Advocate
Complete Emergency Protection Orders for the abused person(s) to be fax to the judge on call.
October 2003 through February 2004 (Internship/Volunteer)
September through December 2016
To complete my school work with the University of Phoenix, I had to perform 80 hours of internship and 20 hours of class work. My internship was served at the SafeNest, safe house in Las Vegas. After my internship hours were completed, I loved the position so much that I continued as a volunteer through February 2004. My duties included the following:
Manned phone bank for distressed callers concerning domestic abuse or inquiries concerning domestic abuse.
Call specified Judges who assist in the issuance of Protection Orders for the abused person(s)
Issued medicines (prescribed or over the counter) to clients in facility (safe house)
Pick-up clients at intake site
Prepared intake paperwork (application and immediate needs assessment)
Family Chorus Performance
Performed and Won Singing Contest- 2nd Place, Las Vegas, Nevada, (Mighty Clouds of Joy - Judges) May 1998
CHURCH Chorus Performance(Ladies Group)
Performed Church Chorus, 2005, 2004, 2003, 2001
Presentations & Training
Presenter, “It’s Not About Me”, Church of CHRIST, North Las Vegas Womens’ Retreat, Las Vegas, NV, 2005, (150 participants)
Presenter, “Domestic Violence”, Church of CHRIST, North Las Vegas, NV, 2007-2008, (100 participants), January – February 2008
Presenter, “Domestic Violence (Intervention – Mind, Body, and Soul), Outreach Project/Program.
Training-Seminar, “Cognitive-Behavioral Therapy: The Basics of Helping People Get Better”, Las Vegas, NV, By Aldo Pucci, President, National Assoc. of Cognitive-Behavioral Therapy, attended - January 25, 2008,
Committees
UNLV
Judicial Committee Member – Consulting with other Judicial Committee Members (Faculty, Campus Police, Student Leaders, and Student Violators); Making judicial recommendations for student infraction(s); Counseling student (in trouble) along with other Judicial Committee members.
This was a most rewarding experience. I was able to use my years of experience as a person, community experience, college life experience, and Mothering to help students get back on t he right track to achieve their education goals as well as helping students to become better citizens.
CSN
2013 Customer Service, Level I, Co-Trainer
2011 – 2013 Outstanding Student Award Committee Member
References
Dr. Stephanie C. Hill
(Former Supervisor)
Las Vegas, NV
Ms. Tia Jones
College of Southern Nevada
(Retired-Former Supervisor)
Las Vegas, NV
Ms. Yvonne Jackson
College of Southern Nevada
(Former Supervisor)
Las Vegas, NV
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