Customer Service Technical Support

Genine Sturdivant Clyburn

*** * **** ***, ****** NC 28110 980-***-****

**************@*****.***

Experienced oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. I have a strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction. Meticulously detailed individual with exceptional product knowledge to complete any task given to me.

EXPERIENCE

FEBRUARY 2024 - Present

CUSTOMER SERVICE REPRESENTITIVE, Duke Energy

Took inbound calls only. Assisted customers with making payments, billing issues as far as extensions, installment plans. Also had to make product and services sales to customers.

APRIL 2022 – December 2023

TECHNICAL SUPPORT, ALORICA

Helped members troubleshoot their computers, televisions, tablets, and large appliances.

Transferred members to warranty companies for additional help. Used Knowledge Base to search for extra help to trouble shoot items.

JULY 2020 – MARCH 2021

PATIENT ACCESS SPECIALIST, AMERISOURCE BERGAN

Spoke with doctor’s office concerning their patient’s benefits coverage for their medication. Called the insurance to obtain patient benefit and prior authorization information.

Researched reasoning behind a PA denial and sent over next steps for appeal to Dr’s office

Contacted specialty pharmacy after receiving approvals to get medication shipped to patient.

FEBRUARY 2019 – JUNE 2020

INSIDE SALES REPRESENTIVE, VERIZON CORPORATE

Generating and prospecting accounts which will be supported by inbound activity supported by marketing or internal company channels. Maintain strong company product and service knowledge to better assist customer with concerns, questions and general education. Adhere to the corporate renewals poilicy and practices, and meet define metrics.

EDUCATION

1998

HIGH SCHOOL DIPLOMA

Monroe High School

SKILLS

• In-depth product knowledge

• Persuasive negotiator

• Clear and articulate communicator

• Project management

• Resourceful

• Sales leader

• Team player

• Driven and decisive

• Technical acumen

• Empathy

• Problem solving

• patience • personable

• Active Listening

• Technical acumen

• Customer oriented

• Typing

• Analytical mindset

• Organizational leadership

• Prioritization

• Talent & Development optimization

• Ethical

• Adaptability

Contact this candidate