Customer Service Data Analyst
Resume:
Branden Padilla
***** ******** **. ********* **** FL 34731
****************@*****.*** 201-***-****
EDUCATION
Bergen Community College – Associate's Degree- Criminal Justice
Pleasant Valley High School- Honor Roll Student
Internship/Volunteer
●Increased awareness supporting fires and emergency services
●Worked and excelled in highly stressful environments
●Provided excellent customer service to members of the community
●Actively assist in the training of all department members in technical rope skills and bail out rope systems
●Filed confidential paperwork
ACHIEVEMENTS Highlights
●Director’s Club Candidate Q2-Q4 2018 (Top 50 Nationally)
●Key Holder/Sales Lead
●Rank #1 in the country Q3, Rank #2 Q4, 2018 (Nationally)
●Rank #13 in the company YTD, 2018(Nationally)
●Rank #7 Q4 2020 (Nationally), Rank #2 Q4 2020 (Regional)
●Bilingual and proficient in both English and Spanish
WORK HISTORY
S3 Shared Service Solutions – December 2023- Current
Data Analyst,Member Services
●Exquisite trouble shooting skills
●Exceptional I.T. knowledge and extraordinary organization skills
●Ability to quickly resolve issues
●Accomplished in collaborating with team members in preparing resolutions
●Understanding of agile methodology
●Ability to utilize jira and azure integration tools
●Experience with SQL and other project management knowledge
●Ability to utilize Visio for flowchart creation
●Proficient with excel creating pivot tables, chart creation, and powermaps
●Skilled within understanding and following the BPMN process
Pershing Bny Mellon NJ /FL – March 2020- February 2023
Data Analyst,Wealth Solutions
●Provide excellent customer service and experiences
●Proficient with servicenow
●Exquisite trouble shooting skills in order to resolve customer needs
●Exceptional I.T. knowledge and extraordinary organization skills
●Ability to quickly resolve issues
●Accomplished in collaborating with team members in preparing resolutions for I.T. related issues
●Understanding of agile methodology
●Ability to utilize jira and azure integration tools
●Experience with SQL and other project management knowledge
●Ability to utilize Visio for flowchart creation
●Proficient with excel creating pivot tables, chart creation, and powermaps
●Skilled within understanding and following the BPMN process
Verizon Wireless Corporate Morristown, NJ- November 2017-March 2020
Business Account Rep, (English/Spanish)
●Provide excellent customer service and experiences
●Achieved awards for exceeding company goals and KPIs
●Implement ways to encourage my peers to achieve their goals
●A confident role model with the ability to lead the stores in a positive direction
●Ability to work as a team
●Capable of taking full responsibility and authority when needed
●Ability to provide powerful coaching skills
●Understanding of agile methodology
●Ability to utilize jira and azure integration tools
●Experience with SQL and other project management knowledg
Market Source LG Midtown, NYC- October 2016- November 2017
Product Specialist
●Performed without supervision
●Answered phone calls
●Maintained equipment in working condition
Contact this candidate