Organizational Development Whole Foods

Jeff Conley

****@**********.*** 214-***-**** www.linkedin.com/in/jeffconleyodleader Dallas, Texas

Leadership Development and Organizational Development Leader Summary

Focusing on three priorities (Executing Strategic Change, Succession Readiness for Critical Roles, Culture Protection as the Organization Evolves) has allowed me to become a pressure tested business leader, with a passion for servant leadership behaviors. In both large publicly traded corporate environments and client facing environments, I have achieved strategic change through people, including:

• Partnered with Board of Directors, to create C-level succession readiness process, including CEO succession

• Identified critical business operating roles and built a deep and ready succession pathway

• Launched and sustained director level high potential development program

• Equipped leaders to evaluate their structures by creating, then teaching, organizational design process

• Spearheaded redefinition of operational roles and workflows in alignment with strategic priorities

• Executive Coach for leaders with up to $3B P&L responsibility

• Developed Change Fatigue Assessment and Culture Protection Assessment and recovery playbooks

• Frequent keynote speaker at large corporate events Natural strengths are uncovering connections in disconnected data and ideas, seeing paths to success that are obscure to others and a personal sense of direction driven by purpose. The result is a believer in how an authentic culture, accountability and servant leadership drives consistent business outcomes. Learn more about my approach on my X feed... (formerly Twitter) X@WhatsConleyGot Professional Experience

Whole Foods Market, Austin Texas Nov. 2020 – April 2024 Whole Foods Market is an Amazon subsidiary and a natural and organic foods supermarket chain with over $18B in annual revenue, operates 550 stores with 91,000 employees in North America, Canada, and United Kingdom Organizational Development (OD) and Transformation Director Responsible for leading enterprise-wide strategic change. Worked collaboratively to access organizational data and insights, leading to diagnose root causes of business problems. Partnered with stakeholders to design, execute, and stabilize solutions. Developed the OD toolkit built to create a Community of Practice for expanding the capability for leaders.

• Led the transformation of the role of 550 Store Managers, shifting 70% of their time from compliance and checklist administration to leading and coaching their team members. The results were reduced attrition down to 8%.

• Designed and implemented an Organizational Design Process which guided senior leaders in the analysis and evaluation of their effectiveness and efficiency. Each of our 9 SVPs used this new process to restructure their teams.

• Implemented a new performance management system measuring the potential and performance of each employee. While engagement metrics for 91,000 employees are measured in basis points, a 2% gain in employee engagement was achieved.

• Sustained retention and employee engagement by eliminating any friction, tension, and bottlenecks to execution. PeopleWorks International, Dallas Texas July 2017 – Oct 2020 PeopleWorks International is an organizational effectiveness consultancy offering expertise in building clients’ leadership team cohesion, preparing executives for succession, and facilitating a healthy culture. Organizational Development Practice Leader

Responsible for creating, overseeing, and implementing effective organizational development strategies and initiatives.

• Interpreted proprietary assessments for selection and preparation of executive succession candidates ensuring robust bench and readiness.

• Coached succession candidates with P&L responsibilities of up to $3B, coaching executives in diverse industries including distribution, healthcare, pharma, retail, and manufacturing.

• Developed the PWI Culture Alignment Assessment, defining a healthy culture as one that uses leadership effectiveness to drive employee engagement and retention. Deployed in 21 client groups over a period of 4 years. Santander Consumer USA January 2016 – June 2017

Santander Consumer is the auto financial services business for Santander with $7B in annual revenue and 5,000 employees Director Organizational Development

My role was leading our OD team to execute strategic change and equip leaders with the tools of Organizational Development Our projects included

• Guiding our leaders through the application of Org. Design

• Launching Succession Management for our 87 key leadership roles

• Equipping employees with the tools of Career Development

• Launching new departments and their workflow with Competency Management

• Coaching Team Effectiveness using Lencioni's Five Dysfunctions of a Team. Rent-A-Center, Plano, Texas July 2010 – June 2015

As part of Upbound Group, operating over 1,800 locations with 12,000 employees and generating $4.2B in annual revenue. Sr. Director, Business Readiness and Change Management Oversight of the Strategic Change Office and its Director. Accountable for executive communications including CEO speech writing. Designed, and implemented executive coaching program using external executive coaches for our C-suite.

• Partnered with Board of Directors in developing CEO succession readiness model and process.

• Designed and implemented a director level high potential program that yielded 71% of graduates being rated top 25% in their new VP role, driving a 2-year retention rate.

• Developed and executed a 2-way Performance Management Process offering direct reports the opportunity to grade their leader’s capability.

Jeff Conley Corporation, Carrollton, Texas Oct. 1992 – January 2010 An LLC, functioning as a Professional Keynote Speaker and Author sharing insights to work-life balance, purpose driven leadership and becoming an indispensable “go-to” professional. Founder and Principal

• Listed by Speaking .com as one of America’s top 10 motivational speakers.

• Author of 3 works including Habits of the Heart, Changeless Leadership for Changing Times and Becoming a Difference Maker.

• Corporate event keynote speaker with clients that included Starbucks, Verizon, United Healthcare, Coca Cola, ExxonMobil, Top Gun Naval Fighter Weapons School, EOG Resources, US Navy, University of Illinois MBA Program, Abbott, and AFLAC.

Certifications and Education

• Certified by Franklin Covey as 4 Disciplines of Execution Consultant

• Certified by DDI as Competency Model Analyst

• Certified by Ken Blanchard Institute in Situational Leadership Methodology

• Certified by Josephson Institute of Ethics

• Northwestern State University BA in Speech and Theatre. Won state title in Dramatic Interpretation and 2nd place at National Championship.

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