Customer Service Legal Assistant
Resume:
CHINWE
OBASI
*************@*****.***
Houston, TX 77479
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
Deckers Brands - Customer Service Associate
Michigan Center, MI • 11/2022 - 02/2023
Amazon- Aston Carter - HR II Assistant
11/2021 - 11/2022
Heard and Smith Law - Claims Auditor
12/2020 - 10/2021
D. Miller and Associates LLP - Legal Assistant
06/2017 - 11/2020
WORK HISTORY
Helped large volume of customers every day with positive attitude and focus on customer satisfaction via chat and phone.
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
•
Offered advice and assistance to customers, paying attention to special needs or wants.
•
Maintaining employees records, including attendance, performance reviews and bene t
•
• Processing payroll and other employees payments
• Answering employees inquiries and concerns
• Assisting employees with onboarding and orientation
• Developing and implementing HR policies and procedures
• Supporting management team with various project
• Rm-Social Security
Disability, Assess the validity of potential claim and determine the next course of action
•
A ectively communicate with claimants and companies to ensure that claims are handled in a timely and professional manner
•
Research and analyze data to ensure accurate and fair claims process
•
Identify and address potential issues with claims and provide solutions in accordance with Social Security's policy
•
• Maintain accurate records and adhere to all applicable laws SKILLS
• Problem Solving
• Time Management
• Negotiation Skills
• Teamwork
• Project Management
• Con ict Resolution
• Analytical Thinking
• Interpersonal Skills
• Communication Skills
• Creativity
• Leadership
• Relationship Building
• Work ethic
• Adaptability
• Problem-solving
• Communication
• Attention to detail
• Sales
• Chinwe
• Obasi
• Client Relations Manager
As a Manage, I am a highly
motivated and organized
•
Individual with a passion for
problem-solving and
•
Commitment to excellence. I am
experienced leader with a
•
Proven track record in success of
managing teams,
•
Developing strategies and driving
results. I have a strong
•
Understanding of collaboration
and communication in
•
Achieving success, and I am
adept to building relationships
•
With stockholders to ensure that
projects are completed on
•
• Time and within budget. I am
committed to creating an
Environment of trust and
respect, where each member is
•
Valued and en to reach their
potential goals.
•
• Summary
• Customer Retention Strategies
• Trained in Salesforce
• Customer Account Management
• Billing Adjustments and Refunds
• Investigate Claims
• Livechat Messaging
• Oracle EnterpriseOne
Bauchi University
Business
EDUCATION
Web Advisor, Hostgator
08/2015 - 04/2017
• Assist potential clients with claims quali cations process
• Consistently Signed-on over 200 clients to the rm per month
• Research tort speci c legal precedents
• Prepared legal documents for ling
• Work independently while organized and detail- oriented
• Trained over 800 employees in the eld of claims processing Created training materials and conducted weekly audits on agent performance
•
Provided monthly reports regarding campaign performance via graphs and raw data
•
Provided technical support to clients who used our platform for hosting their websites
•
Assist with troubleshooting technical issues while guiding the client with step-by-step instructions while research the best solution for their needs solve via chat, phone and email
•
Up-sold products we provide to customers to make their website more user-friendly, safer and hack proof.
•
Contact this candidate