Senior Consultant

JONATHAN SAMAROO

Toronto, ON Cell: 416-***-**** Email: ********@**.**

LinkedIn: https://www.linkedin.com/in/jonathan-samaroo/ Professional Summary

A dynamic IT professional, with over six years of in-depth involvement in leading technical teams, orchestrating strategic IT implementations, and enhancing collaboration processes. Proven expertise in customer service, user experience optimization, and cultivating strong client relationships. Keen to leverage leadership and technical proficiency to drive organizational growth and team performance. Professional Strengths

• Knowledge Management & Governance • Strategic design & execution

• Microsoft 365 & Teams Expert • SharePoint Online Development

• Project management • Team leadership & mentoring

• Advanced customer service • Cross-departmental collaboration Professional Experience

Long & McQuade – Material Handler Feb 2024 – Present Execute comprehensive shipping and receiving operations, ensuring accurate and timely distribution of musical instruments and related products across a vast network of over 100 stores.

• Operational Coordination & Issue Resolution: Coordinate with team members to manage 30-40 store shipments per shift, efficiently resolving issues and meeting tight deadlines in a fast-paced environment.

• Inventory Management Systems: Utilize inventory management systems to maintain accurate stock levels and optimize storage.

• Certified Handling & Safety Protocols: Operate the Raymond Order Picker for inventory management and storage, while adhering to safety protocols when handling heavy items, up to 45 kg (99 lbs).

• High-Value Product Management: Pack and safeguard pallets containing valuable merchandise with careful attention to store preferences.

• Physical Endurance: Sustain high stamina for physically demanding tasks, ensuring operational efficiency throughout the shift.

KPMG MSLP – Senior Collaboration Analyst Jun 2017 - Aug 2023 Oversaw collaboration strategies, major migrations, and transformations of key archives, driving organizational efficiency.

• Digital Transformation: Revitalized KPMG's archival process by transitioning the Pursuits and Proposals system from an unstructured file server to a modern, metadata-enhanced, searchable repository, significantly improving historical data retrieval efficiency and supporting scalable use.

• Migration Expertise: Facilitated the strategic upgrade of firm-wide SharePoint platforms, transitioning from on-premises SharePoint 2007 to 2013, and later to SharePoint Online, thereby modernizing the digital ecosystem with minimal disruption and improved intranet search functionality.

• Custom Solutions & Data Compliance: Designed and launched SharePoint Online solutions that enhanced firm-wide productivity and compliance, by adopting a data-driven development lifecycle and adhering to firm and regional data protection guidelines, leading to improved user satisfaction.

• Training & Development: Led training initiatives for junior staff on business processes and technical aspects of the M365 suite, including SharePoint Online, and delivered migration tool seminars to cross-functional IT teams, engaging over 40 professionals to align with organizational objectives.

• Change Management & Governance: Championed strategic IT initiatives by driving Microsoft 365 integration and establishing governance frameworks, thereby enhancing collaboration, securing compliance, and elevating firm-wide project coordination and knowledge management. FedEx Express – Courier and Cargo Handler Jan 2016 - Sep 2019 Delivered operational excellence in high-pressure environments and ensured robust team coordination.

• Adaptive Team Coordination: Skillfully managed high-pressure operational challenges and team dynamics to ensure efficient, on-time package deliveries, demonstrating adaptability and strong communication in a fast- paced environment.

Formal Education

Durham College Sept 2016 - April 2019

• Ontario College Advanced Diploma in Computer Systems Technology:

• Network Security: Cisco Networking, Basic Security

• Systems Administration: Windows Server 2012 R2, Linux Administration

• Hardware & Configuration: Computer Hardware, System Configuration

• Programming: Advanced Programming with various languages Ontario Tech University (formerly University of Ontario Institute of Technology) Sept 2012 - April 2015

• 3 Years of Study in Game Development and Entrepreneurship:

• Digital Design: 2D & 3D Digital Design, Sound Engineering

• Game Creation: Game Design, Prototyping, and Development

• Business Essentials: Entrepreneurship, Accounting Certifications & Professional Development

• Microsoft Certified: Azure Fundamentals (AZ-900) Achieved: Feb 2021

• Microsoft Certified: Azure Administrator Associate (AZ-104) In-Progress Key Skills

• Technical Proficiency:

• Programming/Scripting: Experience using C++, C#, HTML, PHP, SQL and PowerShell.

• Systems Administration: Experienced in Windows Server, Linux Server, and Azure Administration, adept at managing and configuring systems for optimal performance.

• Microsoft 365 Suite: Expertise in SharePoint Online, Microsoft Teams, Forms, Flows, Lists.

• Team Management & Leadership:

• Supervision: Demonstrated ability to guide, mentor, and elevate team performance, fostering a culture of growth and excellence.

• Collaboration Leadership: Proven success in driving inter-departmental collaborations, ensuring effective communication and project delivery.

• Strategic Implementation: Track record of executing IT and operational initiatives in alignment with overarching business goals.

• Operational & Service Excellence:

• Customer Service: History of enhancing user experience and fostering strong client relationships through service excellence.

• Operational Efficiency: Proven ability to optimize workflows in fast-paced environments, ensuring timely project delivery and resource allocation.

• Change Management: Experience overseeing the implementation of new tools, features, and processes, ensuring smooth transitions with minimal disruption. Professional Recognitions

• Durham College Honour Roll: Acknowledgment of academic excellence and consistent high performance.

• Durham College Academic Award: Commended for outstanding scholastic achievements in the Computer Systems Technology program.

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