Customer Service Relations

***** ****** ****, ********, ***, ***** • **.********@*****.***

• 985-***-****

LAURA IGLESIAS

Customer Relations

PROFESSIONAL SUMMARY

Customer Relations professional with extensive experience in customer service and sales at AT&T. Adept at team leadership, sales strategy, and customer retention, with a proven track record of problem-solving and time management. Fluent in English and Spanish, passionate about helping people and eager to return to a public-facing role. EMPLOYMENT HISTORY

CUSTOMER SERVICE/ MANAGEMENT Oct 2024

AT&T louisiana

The first 7 years I worked in the stores. My original store closed and I was reassigned to a Slidell store. That closed 4 years later and I started working from home. My main job in stores was customer service and sales. Working along side of management and I also served as temporary management during a furlough period when they were restructuring management. I was offered a permanent position as a manager but decided to decline the offer. The last six years I spent working from home. However; I am a people person and decided to resign, do son much needed upgrades to my home and want to get back into the workforce again. I enjoy working with the public, am fluent in both English and Spanish so I would love to be able to use my skills helping people.

SKILLS

Team Leadership, Sales Strategy, Customer Retention, Problem Solving, Time Management. EDUCATION

BACHILLER EN CIENCIAS Y LETRAS Feb 1978 - Nov 1981 Instituto Evangélico Tegucigalpa Honduras Tegucigalpa, Honduras I went to High School in Tegucigalpa. The secondary school was also considered college back in the day. We went to classes early in the morning (5:00am) went home for 2 hours and back again til 6:00 pm. We took college classes even did internships in different offices of sponsors for the program. Graduated with honors, and top 5 in my class of 11 students. I am fluent in both languages.

INTERNSHIPS

NURSES ASSISTANT Jun 1979 - Oct 1981

Psychiatric Hospital for Children Tegucigalpa

Assisted nurses with children of all ages with many different circumstances. Some were there just because they had lost their parents, others were turned over to the hospital because the parents did not want them or could not care for them. There were others who were mentally unstable. We tried our best to speak and play, interact with them. It was (to say the least) a challenging and emotional time in my life.

REFERENCES

Bianca Robinson 985-***-****); Olga Luna 985-***-****). LANGUAGES

English (Highly proficient), Spanish (Highly proficient), HOBBIES

I love to sing, have won a few contests sang in a band, was scouted to play Patsy Cline in a theater performance of her life. Love my garden! I also enjoy working with my hands making flower pots mosaics and resin art.