Medical Assistant Customer Service

Highly organized and conscientious, bringing strong clinical and administrative skills to manage patient care efficiently. Proficient in performing vital signs, administering injections, and assisting with medical procedures, while ensuring meticulous record- keeping and patient confidentiality. Demonstrates solid work ethic with focus on accuracy and timely completion of tasks. Brings valuable knowledge and skills to role of Medical Assistant. OFFICE MANAGER — BTM Shavings

Albuqerque, NM, August 2021 - October 2024

LICENSING SPECIALIST — New Mexico Department of Racing Albuqerque, NM, March 2017 - May 2021

Sandra Starr

Phone 505-***-****

Email **************@*****.***

Address Aztec, NM 87410

• Medical Terminology • Patient-focused care

• Phlebotomy • Customer Service

• Office Management • Administrative Support

• Bookkeeping

• Processed payrolls on a biweekly basis using accounting software.

• Developed and monitored office budgets and processed payroll.

• Established relationships with external partners to facilitate business operations.

• Organized travel arrangements and itineraries for senior management team members.

• Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

• Reviewed monthly financial results with partners to identify opportunities to improve profitability.

• Assisted in developing training materials related to the licensure process for use by internal staff members.

• Evaluated customer eligibility criteria according to established guidelines before approving or denying requests.

• Analyzed customer requirements to determine which licenses were necessary for their business operations. Provided customer service support throughout the entire licensing process, responding promptly to inquiries and resolving any issues that arose.

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Maintained an up-to-date knowledge of industry trends and changes in applicable laws or regulations affecting licensure processes.

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• Managed a database of current licenses, tracking expiration dates and updating records as needed. Ensured all paperwork was completed accurately prior to submission by verifying details against original source documents.

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PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MEDICAL ASSISTANT — Spring Valley Medical Center

Spring Valley, AZ, May 1995 - August 2014

MEDICAL ASSISTANT IN MEDICINE

— Appallo College

Phoenix AZ, Jun 1990

References available upon request

• Trained other workers or coordinated work, as necessary.

• Performed record checks on past and current licensees, as required by investigations. Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.

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• Documented medical data in patient charts, facilitating accurate records. Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.

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• Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.

• Supported physicians in examinations, procedures, and diagnostic tests.

• Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.

• Assisted physicians and nursing personnel with injections. phlebotomy, and other patient care procedures.

• Conducted pre-authorizations and referrals to meet third-party insurer requirements. Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.

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• Performed EKG testing under the direction of a cardiologist or other specialist.

• CMA

EDUCATION

CERTIFICATIONS

REFERENCES

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