Customer Service Sales Consultant
Resume:
Sean Lane
Lake Park, GA
*********@*****.***
Results-driven Sales Consultant with experience in generating sales leads, building client relationships, and closing deals. Proven track record of exceeding sales targets and delivering exceptional customer service. Skilled in identifying customer needs and recommending solutions that drive business growth. Strong communicator with a strategic mindset, adept at analyzing market trends and developing effective sales strategies. Looking to leverage my expertise to drive revenue growth for a dynamic organization.
Work Experience
Lead Sales Advisor
DriveTime Automotive Group-Tallahassee, FL
February 2024 to Present
• Utilized CRM software to track leads, manage pipeline, and generate accurate sales forecasts on a regular basis
• Identified market trends and competitor activities through market research, enabling strategic positioning of products for maximum impact
• Participated actively in industry conferences and trade shows to expand network and generate new business opportunities
• Built strong rapport with clients through regular communication channels including phone calls, emails, meetings etc
Sales Consultant
Comcast-Tallahassee, FL
October 2022 to February 2024
Clarify customer needs and offer personalized product suggestions Address and resolve escalated customer questions and complaints Demonstrated new and improved product features to customers Gained strong foundation in client relations
Conducted product demonstrations and training sessions to educate customers on features and benefits Utilized CRM software to track and analyze sales data, evaluating performance and identifying areas for improvement
Communications Specialist
Viapaath Technology-Tallahassee, FL
November 2021 to November 2022
Collaborated with cross-functional teams to coordinate and manage communication initiatives for product launches, events, and corporate announcements Organized and hosted virtual events, webinars, and podcasts to promote thought leadership and drive audience engagement
General Manager
Domino’s-Crawfordville, FL
October 2020 to November 2022
Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale
Develop new procedures to improve inventory management and forecasting, which has reduced waste by 15%
Spearhead change management and training initiatives to improve customer service and enhance the guest experience, resulting in a 20% increase in client satisfaction scores Residential Manager
Northern Maine General-Eagle Lake, ME
October 2019 to October 2020
Oversee all aspects of residential property management, including leasing, maintenance, and tenant relations
Develop and implement effective leasing strategies to maintain high occupancy rates and maximize revenue
Ensure compliance with all local, state, and federal housing regulations and fair housing laws Supervise a team of maintenance staff and vendors to ensure prompt and efficient resolution of maintenance issues
Conduct regular property inspections to identify and address any potential safety hazards or maintenance concerns
Inventory Lead Specialist
Gekay Sales and Service-Ludlow, MA
January 2019 to October 2019
Managed a team of inventory specialists to ensure accurate and efficient inventory control processes Conducted regular audits of inventory levels to track and report on variances and discrepancies Developed and maintained inventory tracking procedures to improve visibility and accuracy of stock levels
Collaborated with cross-functional teams to support inventory forecasting and optimization initiatives Operations Manager
CSG International-Crawfordville, FL
October 2015 to November 2018
Lead business analysis efforts to best manage attrition and ensure adequate staffing for all shifts and holiday season
Work with HR and department supervisors to hire all personnel and ensure teams are well-run and motivated
Worked with compliance departments to mitigate risk and drive better audit outcomes Managed a team of 20 employees, providing leadership and mentorship to improve team performance and productivity
General Manager
McDonalds Corporation-Tallahassee, FL
February 2012 to October 2015
Implemented cost-saving measures resulting in a 15% reduction in operating expenses Developed and executed strategic plans to expand market share and drive business growth Established strong vendor relationships and negotiated favorable contracts to improve profit margins Led a team of over 100 employees to increase overall sales revenue by 20%. Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale
Kitchen Manager
Golden Corral-Tallahassee, FL
April 2006 to January 2012
Managed a team of 15 kitchen staff members to ensure smooth operations and high-quality food service Created and maintained inventory control systems to minimize waste and control costs, resulting in a 10% reduction in expenses
Developed and implemented standard operating procedures for food preparation, cooking, and sanitation, resulting in improved efficiency and consistency Conducted regular training sessions for kitchen staff on safety protocols, food handling procedures, and customer service to uphold high standards of quality and service Education
Associate's degree in Business Management
Tallahassee Community College - Tallahassee, FL
August 2013 to May 2016
Skills
• Kitchen Management Experience
• CRM Software
• Employee Evaluation
• Team Management
• Recruiting
• Business Analysis
• Financial acumen
• Customer service
• Typing
• Salesforce
• Negotiation
• Product demos
• Mobile applications
• Wireless sales
• Computer literacy
• Office management
• Territory management
• Mechanical knowledge
• Sales
• Sales management
• Upselling
• Conflict management
• Windows
• Customer acquisition
• Retail sales
• Supervising experience
• Leadership
• Operating systems
• Store management
• Hospitality
• Cash handling
• Profit & loss
• Guest services
• Clerical experience
• Management
• Computer skills
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Human resources
• B2B sales
• Manufacturing
• Cooking
• Lead generation
• Wine knowledge
• Team development
• Production planning
• Relationship management
• Software sales
Certifications and Licenses
Driver's License
October 2003 to Present
ServSafe
Class E
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