Customer Service Sales Associate

Eva Crawford

Bethany, OK *****

*********@*****.*** - 405-***-****

Authorized to work in the US for any employer

WORK

EXPERIENCE.

Custodian/ Facilities Attendant;University Of

Oklahoma - Norman, Ok. - Jan. 2018 to Present.

Worked for Athletics Department of University by

keeping football teams locker room, lounge,

bathrooms, showers, and surrounding areas

cleaned.

Followed policy and procedures implemented by

the University and Athletic Department.

HOUSEKEEPING:Peopleready - Bethany, OK -

May. 2017 to Jan. 2018.

Cleaned apartments and dorm rooms for the University of Oklahoma. Lead Sales Associate:Dollar General - Oklahoma City, OK - September 2016 to November 2016

Opened, and closed store, counted registers making sure correct amount in drawers. Made out deposits and delivered deposit to stores bank. Greeted and assisted customers locate merchandise, collected payment and return correct change. Monitored cameras and cash levels. Supplied cashiers with change when needed. Authorized returns, exchanges and over rides. Maintain strict cashier accountability and key control. Unloaded truck, stocked, fronted, and rotate merchandise on shelves. Filled in as Supervisor when one and/ or both managers absent. Provide superior customer service.

Cashier Walmart Super Center - Oklahoma City, OK - May 2016 to August 2016

• Receive payment by cash, check, credit cards, vouchers, or automatic debits

• Issue receipts, refunds, credits, or change due to customers

• Assist customers by providing information and resolving their complaints

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

• Greet customers entering establishments

• Sell tickets and other items to customers

• Process merchandise returns and exchanges

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans

• Cash checks for customers

• Performing for or Working Directly with the Public

• Communicating with Supervisors, Peers, or Subordinates

• Getting Information

• Communicating with Persons Outside Organization

• Establishing and Maintaining Interpersonal Relationships

• Handling and Moving Objects

• Performing General Physical Activities

• Selling or Influencing Others

• Resolving Conflicts and Negotiating with Others

• Developing and Building Teams

• Assisting and Caring for Others

• Updating and Using Relevant Knowledge

• Making Decisions and Solving Problems

• Interacting With Computers

• Processing Information

• Coordinating the Work and Activities of Others

• Controlling Machines and Processes

• Organizing, Planning, and Prioritizing Work

• Monitor Processes, Materials, or Surroundings

• Documenting/Recording Information

• Thinking Creatively

• Estimating the Quantifiable Characteristics of Products, Events, or Information

• Evaluating Information to Determine Compliance with Standards

• Analyzing Data or Information

• Inspecting Equipment, Structures, or Material

• Monitoring and Controlling Resources

• Developing Objectives and Strategies

• Experience with: 10-key calculators, Cardboard balers, Cash registers, Credit card readers, Database software, Desktop computers, Electronic cash registers, Food scales, Handheld bar code scanners, Laser printers, Microsoft Office, Microsoft Windows, Personal computers, Point of sale POS software, Stationary bar code scanners, Trash compactors Cashier KEYSTONE AUTOMOTIVE INC. (LKQ salvage yard) - Oklahoma City, OK - May 2015 to March 2016

Took payment from customers.* Paid out change and cash back orders.* Scanned items to ring up prices.* Scanned all items so that bill was correct.* Used debit/credit card machines.* Assisted other cashiers with difficult customers.* Handled cash and made correct change.* Gave receipts.* Refunded customers for returned items.* Gave store credit for returned items.* Figured bills using cash registers.* My accomplishments included: Learning various car parts and learning about other parts that work in other cars besides the one it came out of. And also took a fork lift test Cashier Cashier/Customer Service Walmart Neighborhood Store - Warr Acres, OK - February 2015 to May 2015

6437 N MacArthur Warr Acres, OK

February 2015-May 2015

• Took payment from customers.* Paid out change and cash back orders.* Scanned all items so that bill was correct.* Used debit/credit card machines.* Accepted and processed checks.* Validated checks.* Bagged purchases.* Handled cash and made correct change.* Processed vouchers and coupons.* Processed food stamps and other aid vouchers.* Gave receipts.* Greeted customers.

Certified Nursing Assistant Ranchwood (CNA) Nursing Facility - Yukon, OK

- October 2013 to February 2015

824 S Yukon Parkway Yukon, OK

October 2013-February 2015

• Provided basic patient care under direct supervision of nursing staff.* Checked patients' vital signs.* Observed patients.* Reported patient condition to nursing staff.* Monitored food and liquid intake and output.* Helped patients with bathing, grooming, using the toilet.* Helped patients get dressed and undressed.* Helped patients with movement, such as walking, sitting, and rolling over.* Helped feed patients.* Transferred patients in or out of beds and wheelchairs.* Experienced working in a long-term care facility.* Certified in BLS (Basic Life Support) including CPR (Cardiopulmonary Resuscitation). Cashier Auditor Remington Park Casino - Oklahoma City, OK - March 2009 to July 2009

Started work after casino was closed. Drop Team hand keys to slot machines in which were opened so other team members can pull out the money box, after empting all machines boxes are taken to money room where they are opened and emptied, money was sorted and counted so the facility can know what kind of buisness they did the night before.

Dentention Officer/Corporal Oklahoma Sheriffs Department - Oklahoma City, OK - May 2004 to January 2008

Guarded prisoners until released.* Verified all prisoners were accounted for.* Placed prisoners in an assigned jail cell and removed them for transportation.* Supervised inmates during in-house activities such as work.* Inspected conditions of locks, doors.* Followed all procedures covering inmate security, discipline.* Searched prisoners and cells for valuables and contraband, such as weapons, drugs.* Used disciplinary factors such as handcuffs, physical force.* Maintained uniform and equipment.* Handled physical confrontations.* Observed assigned areas for such evidence as unauthorized activities, infraction of rules.* Maintained working knowledge of radio and electronic equipment. EDUCATION

CNA training, Train the Trainer in Health

Southwestern Health Facility - Oklahoma City, OK April 2012 to May 2012

Certified Nurses Aide Training Program in Medical

Oklahoma State University-Oklahoma City - Oklahoma City, OK May 2010 to June 2010

Medical Procedural Coding -CPT in Medical/computers Canadian Valley Technology Center - El Reno, OK April 2003 to May 2003

Document Formatting I in Typing/Keyboarding

Canadian Valley Technology Center - El Reno, OK January 2002 to February 2002

Medical Terminology in Medical Canadian Valley

Technology Center - El Reno, OK November 2001 to

December 2001

Ged Program - Oklahoma City, OK

SKILLS

Customer Service (3 years), Supervisor (3 years), Cashier (3 years), Geriatric Care (6 years), Law Enforcement (4 years), Security (4 years), Identifing Auto parts (1 year), Cpr (4 years), Communications (6 years) AWARDS

Certificate of Completion August 2012 Train the Trainer in leadership, Peri Care, Lifts, Transfers was a course that certain employees were asked to take to train the new employees how Ranchwood Nursing Center required to past yearly inspections.

CERTIFICATIONS/LICENSES

Certified Nursing Assistant May (CNA) 2010 to August 2012 Oklahoma state licensed to care for elderly residents, every 2 year renewal acquired. Oklahoma County Sheriffs June 2004 to July 2004 Oklahoma state required license to work the Oklahoma County Sheriff's Dept. As detention Officer. CMA Certified Medication October Aide 2013 to

November 2013 To pass medication to Geriatric patients by State policies.

ADDITIONAL

INFORMATION

I am hard working individual, love to experience and meet new people everyday. I love to learn new things everyday.

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