Ulta Beauty Service Coordinator
Resume:
Jonna Cain
Water Valley, MS
Authorized to work in the US for any employer
Work Experience
Merchandise and Service Coordinator
Ulta Beauty the Salon - Oxford, MS
June 2020 to October 2023
• Championing and modeling the Ulta Beauty mission, vision and values
• Meeting/exceeding sales, profitability and operational goals
• Forecasting/adjusting payroll to maximize productivity and workload
• Enhancing the Ulta Beauty brand through “wow” guest experiences
• Reviewing/interpreting financial and operational reporting, including store visit and audit results
• Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
• Attracting, hiring and retaining a diverse team of top talent
• Training, coaching and developing direct reports
• Enhancing associate engagement by building a high-performance environment that inspires and encourages
• Promoting operational excellence by sharing best-practices, establishing priorities and providing support
• Ensuring adherence to all Ulta Beauty policies, procedures and standards, including merchandising and visual updates
• Prioritizing tasks and managing store workload
• Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention
• Supporting continuous improvement by implementing company programs and influencing end-user adoption
Prestige Sales Manager
Ulta Beauty - Oxford, MS
January 2020 to June 2020
• Build a team that embodies the Ulta Beauty brand by delivering exceptional service and driving guest loyalty.
• Meet or exceed goals related to prestige category sales, service, and operational excellence.
• Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
• Review and interpret financial and operational reporting regularly, including store visit and audit results.
• Plan and execute in-store events that deliver an unrivaled guest experience while delivering on sales and payroll goals.
Merchandise and Service Coordinator
Ulta Beauty - Oxford, MS
October 2019 to January 2020
• Championing and modeling the Ulta Beauty mission, vision and values
• Meeting/exceeding sales, profitability and operational goals
• Forecasting/adjusting payroll to maximize productivity and workload
• Enhancing the Ulta Beauty brand through “wow” guest experiences
• Reviewing/interpreting financial and operational reporting, including store visit and audit results
• Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
• Attracting, hiring and retaining a diverse team of top talent
• Training, coaching and developing direct reports
• Enhancing associate engagement by building a high-performance environment that inspires and encourages
• Promoting operational excellence by sharing best-practices, establishing priorities and providing support
• Ensuring adherence to all Ulta Beauty policies, procedures and standards, including merchandising and visual updates
• Prioritizing tasks and managing store workload
• Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention
• Supporting continuous improvement by implementing company programs and influencing end-user adoption
Lead Cashier
Ulta Beauty - Oxford, MS
April 2017 to October 2019
Processed sales and payments.
● Maintained accurate records of all transactions.
● Packaged merchandise and assisted customers when needed.
● Addressed customer concerns and issued refunds.
● Assisted with inventory management activities.
● Helped stock shelves.
● Processed truck each week.
● Assisted managers in tasks as needed.
Office Manager
Bruce Medical Supply - Bruce, MS
January 2013 to January 2015
• Handled all financials
• Greeted visitors
• Prepared payroll
• Collected payments
• Handled direct administrative issues
• Submitted Medicare insurance claims for patients
• Handled all paperwork and necessary doctor prescriptions for medical equipment being rented out to patients
• Kept patient files organized
• Assisted with instructing patients on how to properly use medical equipment Office Manager/Loan Officer
E-Z Check, Inc. - Bruce, MS
2010 to 2013
• Approved all payroll loans
• Collected payments
• Handled all court proceedings for past due accounts
• Calculated and issued payroll for all employees
• Overseen all payroll taxes were being paid each quarter Sales Associate
A Look Ahead Eyewear - Oxford, MS
2008 to 2010
• Greeted customers
• Assisted with customer needs
• Run cash register
• Sent prescription lens to eye doctor at Bruce location Front Desk Receptionist
Bruce Eye Clinic - Bruce, MS
2004 to 2008
• Greeted patients
• Assisted in choosing appropriate eyewear for patients
• Filed patient charts
• Verified insurance coverage for Medicaid patients Sales Assistant
Hilliard Lyons - Tupelo, MS
1999 to 2004
• Kept direct contact with clients
• Kept positive relationship with all clients
• Worked directly with specific Financial Consultant inside the firm
• Quoted stock prices to clients as they call to inquire
• Filed client monthly statements
• Compiled daily deposits
• Input all payments accepted in daily
Education
High School Diploma
Bruce High School
May 1999
Skills
• CASHIER (5 years)
• CASH (10+ years)
• CASH REGISTER (5 years)
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (10+ years)
• Inventory Control (4 years)
• Shift Management (5 years)
• Cash Handling (5 years)
• POS (5 years)
• Assistant Manager Experience (4 years)
• Retail Sales (5 years)
• Sales (5 years)
• Sales Management (5 years)
• Store Management Experience (6 years)
• Merchandising (5 years)
• Management (6 years)
• Planograms (5 years)
• Retail management (5 years)
• Time Management
• Organizational Skills
• Loss Prevention (6 years)
• Profit & Loss
• Supervising Experience
• Upselling
• Pricing
• Payroll
• Budgeting
• Strategic Planning
• Microsoft Excel
• Microsoft Word
• Operations Management
• Social media management
• Microsoft Office
• Leadership
• Store management
• Cake decorating
• Office management
• Bookkeeping
• QuickBooks
• Front desk
• Supervising experience
• Sales
• Profit & loss
• Sales management
• Leadership
• Marketing
• Customer service
• Budgeting
• Payroll
• Accounting
• Typing
• Clerical experience
• Communication skills
• Store management
• Conflict management
• Retail sales
• Planograms
• Operations management
• Computer skills
• Organizational skills
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Excel
• Time management
• Retail math
• Merchandising
• Shift management
• Continuous improvement
• Microsoft Office
• Microsoft Outlook
• Medical terminology
Certifications and Licenses
Driver's License
Additional Information
Key Qualifications
• 5 year's experience in management for a fast-paced retail corporation.
• Able to operate a cash register and handle change quickly.
• A self-motivated and disciplined individual with a strong work ethic and proven track record.
• Dependable, personable, and dedicated to great customer service.
Contact this candidate