General Manager Restaurant
Resume:
Tiffany Green
**** ****** ******, **** ****, SC 29732 Home: 704-***-**** – ******************@*****.***
Executive Summary
I am an experienced high-performing Manager with 16 years of restaurant/retail management experience in fast paced environments. I possess strong leadership, relationship-building, strategic-planning and people-management skills. One of my many attributes is the ability to cut cost with efficiency and decrease staff turnover. Therefore, I am looking for a management position that will challenge me and further my skill base.
Core Qualifications
●Servsafe certified (held since 2012/renewed to 2027)
●Ability to work 70+ hours a week
●Inventory control
●Staff training/development
●Employee/Management scheduling
●Policy/program development
●Consistently meet goals
●Cross-functional team management
●Management development
●Fast learner
●Dependable
●Payroll
●Always pass health inspections
●Always pass Steritech inspections
●Ability to travel
●Ability to work in fast pace environments with ease
●Catering
●Attention to detail
●Excellent customer service
●Background in restaurant/retail
●Computer usage/trouble shooting
●Work with Word, Excel, Decision Logic, Aloha, Email, Concept HR, Crunchtime, Paychex, Teamworx, and Windows 11
●Paper work efficiency
●Ability to open and close
●Handle deposits
●Maintain safes
●Keep employees motivated and moral high
●Safety
●Maintenance skills
●Maintain multiple stores
●Speak a little beginner kitchen Spanish
Professional Experience
General Manager
November 4, 2023 to Present
Smithfield’s Chicken ’N Bar-B-Q – Charlotte, NC
Trained general managers, shift leads, and employees
Lead by example with strong leadership, team work and communication.
Ordered truck biweekly while staying under budget and summited invoices.
Did whole store inventory monthly for product and budget control.
Reviewed P&LS biweekly to ensure no mistakes and that the store stayed within budget while continuously comping up sales into double digits.
Cleaned/Loaded smoker with 250lb of fresh raw pork daily.
Hand pulled 250lb of freshly cooked pork daily while separating bones and skin.
Handmade fresh coleslaw, potato salad, hushpuppy mix, Brunswick Stew daily for catering/daily use.
Tasted all final products due to company policy to ensure excellent taste and consistency throughout.
Handled/Breaded/Cooked fresh raw chicken daily for catering/daily use.
Handled 6k+ in catering a week including delivery and setup.
Highly experienced with handling/problem solving 3rd party issues via Doordash, Uber Eats, and Chow Now.
Handled small repairs to cut cost on maintenance.
Ensured the store is Steritech and health inspection ready daily (Always scored 100% on health inspection and 96%-100% on Steritech).
Ensured the store was prepped daily for the sales volume.
Handled cash (safes, drawers, deposits, tips)
Conducted interviews, hired, promoted, and terminated employees.
Made schedules for managers and employees
Took notes from GM meetings and conducted manager and employee meetings to ensure everyone was aware of any changes.
Handled customer complaints and employee issues
Made sure COG’s was kept in correct range, if it ever got out of range, I figured out why and corrected it.
Upheld all company policies and created a safe and happy work environment for all employees.
Always kept labor low in expected range.
Kept office organized (filed invoices, kept up with deposit slips, kept employee files updated such as write-ups, training schedules, and personal information)
Handled private contractors.
Monitored store remotely from home to ensure that company policies and health code were upheld via cameras.
Digitized files to work laptop so that I could work remotely whenever I was needed.
General Manager
September 30, 2021 to October 15, 2023
Jersey Mike’s – Rock Hill, SC
Trained general managers, shift leads, and employees
Lead by example with strong leadership, team work and communication.
Ordered truck and Pepsi products biweekly while staying under budget and summited invoices.
Did whole store inventory biweekly for product and budget control.
Reviewed P&LS biweekly to ensure no mistakes and that the store stayed within budget while continuously comping up sales.
Baked bread fresh daily.
Baked cookies and brownies daily for catering/daily use.
Handled 10k+ in catering a week including delivery and setup.
Hand selected and sent to New Jersey Corporate Headquarters for advanced management training to one day advance to a DM position.
Handled small repairs to cut cost on maintenance.
Ensured the store is Steritech and health inspection ready daily. (Always scored 100% on health inspection and 96%-100% on Steritech)
Ensured the store was prepped daily for the sales volume.
Handled cash (safes, drawers, deposits, tips and secret shopper bonuses)
Conducted interviews, hired, promoted, and terminated employees
Made schedules for managers and employees
Participated in conference calls
Took notes from GM meetings and conducted manager and employee meetings to ensure everyone was aware of any changes
Handled customer complaints and employee issues
Made sure COG’s was kept in correct range, if it ever got out of range, I figured out why and corrected it.
Upheld all company policies and created a safe and happy work environment for all employees
Always kept labor low in expected range
Kept office organized (filed invoices, kept up with deposit slips, kept employee files updated such as write-ups, training schedules, and personal information)
Handled private contractors.
Monitored store remotely from home to ensure that company policies and health code were upheld via cameras
Digitized files to work laptop so that I could work remotely whenever I was needed.
General Manager
September 16, 2019 to August 18, 2021
Five Guys – Rock Hill, SC
Trained general managers, shift leads, and employees
Lead by example with strong leadership, team work and communication.
Ordered truck and bread weekly while staying under budget and summited invoices
Handled small repairs to cut cost on maintenance.
Ensured the store is Steritech and health inspection ready daily. (Always scored 100% on health inspection and 96%-100% on Steritech)
Ensured the store was prepped daily for the sales volume.
Handled cash (safes, drawers, deposits, tips and secret shopper bonuses)
Conducted interviews, hired, promoted, and terminated employees
Experience with handling employees in Paychex
Made schedules for managers and employees
Participated in conference calls
Took notes from GM meetings and conducted manager and employee meetings to ensure everyone was aware of any changes
Handled customer complaints and employee issues
Made sure COG’s was kept in correct range, if it ever got out of range, I figured out why and corrected it.
Upheld all company policies and created a safe and happy work environment for all employees
Always kept labor low in expected range
Kept office organized (filed invoices, kept up with deposit slips, kept employee files updated such as write-ups, training schedules, and personal information)
Handled private contractors
Transferred products that were borrowed/lended to other locations in our system using Crunchtime
Know how to read and understand profit and loss and implement corrective actions to maximize profits
Monitored store remotely from home to ensure that company policies and health code were upheld via cameras
Digitized files to work laptop so that I could work remotely whenever I was needed.
General Manager
January 28, 2013 to August 29, 2019
McAlister’s Deli – Rock Hill, SC - Main Store (Worked at 8 different locations)
Lead by example with strong skills in team work and communication
Order truck and produce weekly and stay under budget
Handle small repairs to cut cost on maintenance
Know how to read and understand profit and loss and implement corrective actions to maximize profits
Handle private contractors
Experienced in interviewing, hiring, and terminating
Conference calls
GM meetings
Take notes from GM meetings and conduct manager and employee meetings to ensure everyone is aware of any changes
Deal with alarm company and police if break-ins occur
Show investors around stores and answer any questions they may have
Organize employee meetings
Sent to open/train new managers and staff at all new locations in the region
Keep labor low in expected range
Making sure COG’s are in line
Handle fast paced environment
Handling cash (safes, drawers, deposits and tips)
Uphold all company policies and create a safe environment for all employees
Keep office organized (file invoices, keep up with deposit slips, keep employee files updated such as write-ups, training schedules, and personal information)
Do payroll weekly
Do daily paperwork and email upper management nightly closing paperwork
Monitor cameras
Organized $15k+ catering a month that consisted of breakfast, lunch, or dinner (take orders, make orders, deliver, setup, and follow up with customers)
Manager A
September 2010 to January 25, 2013
CVS Pharmacy – Rock Hill, SC
●Entrusted with key to store and safe
●Maintain safe to standards
●Handle deposit to bank
●Do payroll and fix times
●Write schedule
●Open/closed store
●Maintain an organized work place (stock room)
●Do planograms to make products appeal to customers
●Monitor cameras to check for theft and watch employees
●Paper work
●Interviewing applicants
●Discipline employees
●Train employees and managers
●Order products/supplies weekly
●Maintain store inventory/supplies
●Do conference calls when necessary
●Receive weekly truck
●Excellent customer service
●Solve customer/employee complaints
●Uphold all safety policies
●Create a safe working environment for all staff
●Handle weekly sales and promotions
●Fully trained for store manager position (DM will verify)
Manager
February 2008 to June 2012
Arby's – Rock Hill, SC
●Entrusted with key to store and safe
●Maintained safe to standards
●Handled deposit to bank
●Open/closed store
●Paper work
●Interviewed applicants
●Disciplined/fired employees
●Trained employees and managers
●Prepped food
●Ordered weekly truck
●Cut cost from product waste
●Excellent customer service
●Solved customer/employee complaints
●Upheld all safety policies
●Created a safe working environment for all staff.
Education
East Lincoln High 2004
Lincolnton, NC, United States
All courses
High School Diploma
●Member of Who's Who National Honor Society
●Captain of Cheerleading Team
●Member of Track Team
●Member of Drama Club
●Member of Pep Club
●Member of Prom Committee
●Member of Advanced Chorus
York Technical College
Rock Hill, SC, United States
Associate’s in Business Management (Some College).
Transfer Student (Bachelor's in Business Management) (goal to finish at Winthrop eventually).
Affiliations
Homeroom Mom at Mt. Gallant Elementary
-Help organize/plan events for students, parents, and staff when possible
Mom to Northwestern High School honor student/athlete
-Help by volunteering where needed when possible
Also, I give back by helping young ladies by doing their hair and makeup who can’t afford it. For example, when I’m available, I help with special occasions like prom or weddings.
References
Dan Markgraf
Current Vice President of Jersey Mikes / Former Vice President of Five Guys,
Known for 4+years
725 Cherry Rd. Rock Hill SC, 29732
Jay Kikel
Former Districtor of operations for Five Guys,
Known for 4+ Years
1460 Meeting Blvd. Rock Hill SC, 29732
Troy Barney
Former Regional Manager for McAllister’s Deli, known for 14+ years
211 W. Matthews St. Matthews NC, 28105
Terra Daughtry
Esthetician, known for 25+ years
145 Thomas Green Blvd Ste. 202, Clemson, SC 29631
Contact this candidate