Customer Service Call Center
Resume:
Christina Carter
Dayton, Ohio **406
*********.***********@*****.***
Objective: Looking for employment as a Call Center Customer Service Representative for your company.
Experience: Dayton Public Schools 115 S. Ludlow Dayton Ohio 45402
Substitute Custodian 10/2016 to Present
Daily Maintaince of classrooms, hallways, bathrooms, and entry ways.
Strip, wax, etc.
Report maintancence issues to management
Volunteer Home Health Family Care Dayton/Moraine, Ohio
Inserted tab on glass
Certified Nurse Assistant 10/2012 to 02/2016
Executed daily operations of Activities of Daily Living.
Provided patients and families with emotional support and instruction in areas such as preparing healthy meals, independent living, and adaptation to disability and illness.
Planned, purchased, prepared, and served meals to patients a
Was instrumental in keeping client comfortable and calm during transition.
Performed a variety of duties as requested by client, such as obtaining household supplies and running errands.
Entertained, conversed with, and read aloud to patients to keep them mentally healthy and alert.
Changed bed linens, washed and ironed patients' laundry, and cleaned patients' quarters.
InfoCision Dayton, OH
Sales 04/2015 to 10/2015
Reviewed orders for completeness according to reporting procedures and forwarded incomplete orders for further processing.
Informed customers by mail and telephone of order information, such as unit prices, shipping dates and any anticipated delays.
Received and responded to customer complaints.
Assurant Solutions Springfield, Ohio
Hazard Insurance Processor 08/2005 to 07/2006
Successfully handled heavy inbound call volume.
Supervised and managed 2005 Hurricane Dwelling Hazard Loss claims for displaced home owners during hurricane Katrina.
Reviewed claims adjustments with supervisor examining loss claims to uphold or overturn the original claim decision.
Instrumental in guiding consumer through the resolution of complaint process.
Reviewed insurance policy terms in order to determine whether a particular loss was covered by insurance.
CareSource Management Group Dayton, Ohio
Call Center Customer Service I,II,II 1/2003 to 5/2006
Referred unresolved customer grievances to designated departments for further investigation.
Completed contract forms, prepared change of address records, and issued service discontinuance orders, using company software computer systems.
Conferred with customers by telephone and in person in order to provide information about services, to obtain details of complaints.
Responsible for satisfying the customer and following company policy.
United Health Group Kettering, Ohio
Call Center Customer Service Representative 10/2000 to 11/2002
Executed daily operations of meeting call quality quotas.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Was instrumental in guiding consumer through the resolution of complaint process.
Education: Sinclair Communitity College Dayton, Ohio
Certified Nurse Assistant 2008
Miami Valley Career Technology Center Clayton, Ohio
Allied Health Technology 1997
Trotwood Madison High School Trotwood, Ohio
High School Diploma 1997
References: Available upon request
Contact this candidate