Business Analyst Manager
Resume:
Tuscaloosa, AL
***********@*****.***
linkedin.com/in/scott-glisson
Scott
Glisson
PROFESSIONAL SUMMARY
Successful, well-rounded business manager with strong leadership and management experience and a proven track record of increasing levels of responsibility. Ability to use strong interpersonal skills and excellent communication skills to build and encourage teams. Hard working and efficient in ensuring goals are met with the ability to think creatively to achieve more.
EXPERIENCE
FUSABLE Tuscaloosa, AL September 2010 – September 2024
Sr. CRM Analyst – MS Dynamics and Salesforce (Jan. 2014 – Sept. 2024)
Created and initiate training for sales teams, support personnel and executive team
Developed and disseminated training documentation to provide clear direction for users
Responsible for requirements gathering, roadmap development and implementations
Created custom applications, forms and objects per business needs
Triaged and worked Dynamics/Salesforce service tickets
Collaborated solutions with team on trending issues in ticketing system
Business Analyst (Sept. 2010 – Jan. 2014)
Acted as a liaison between IT and Sales to ensure positive communication and deliver clear direction
Developed Internal Controls for all areas of business for CFO
Directed company’s PCI-DSS compliance efforts
Translated technical information into easily understandable language for end users
INTERNATIONAL DEVELOPMENT MANAGER Mbarara, Uganda August 2004 – August 2010
Moved to Africa to live cross-culturally for a specific six-year commitment to initiate and facilitate development projects, ushering them towards becoming self-sustaining for the indigenous people of Mbarara, Uganda.
Projects include:
Initiated a micro-lending program for individuals in 22 villages, supervising their projects
Managed the financials and the construction of a long-term rental facility and community center
Coached and mentored employees and other community members
Marketed the rental facility and secured long-term renters for this facility – this provided funding for ongoing projects even after my repatriation to America
Managed and developed staff of employees at the rental facility - training them to manage this facility on their own
HOME DEPOT, HEADQUARTERS Atlanta, GA October 1999 – August 2004
Senior Business Systems Analyst – International Supply Chain (May 2004 – Aug. 2004)
Facilitated the development of new team members
Developed and implemented a cross-functional on-boarding process for product procurement
Nurtured relationships with all international shipping partners to establish best practices and reliable partnerships
Business Systems Analyst – International Supply Chain (Oct. 2001 – May 2004)
Project Lead on several high exposure projects leading to promotion
Senior EDI Applications Specialist - Imports (Oct. 1999 – Oct. 2001)
Chosen by management to lead EDI’s Imports division and manage a team of associates
Facilitated EDI implementation for all 3PL’s, Ocean Carriers, Customs Brokers, and Draymen
EDUCATION
FREED-HARDEMAN UNIVERSITY
Bachelor of Business Administration in Finance
Graduated May 1992
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