Customer Service Flexible Schedule

Jeanette Santos

Port Orange, Florida ***** • 386-***-**** • ***************@*****.*** • WWW: Bold Profile Professional Summary

Proven track record in enhancing customer satisfaction and streamlining checkout processes at Walmart, showcasing strong customer service and cash handling skills. Mentored new staff, improving team performance, and maintained high accuracy in transactions, fostering repeat business through exceptional assistance and empathy. Achieved significant reductions in waiting times. Skills

• Customer Service

• Customer Assistance

• Work Ethic and Integrity

• Patience and Empathy

Work History

Cashier, 09/2019 to 06/2024

Walmart – Yelm, WA

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Built relationships with customers to encourage repeat business.

• Restocked and organized merchandise in front lanes. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

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• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions. Mentored new employees on cashier duties and best practices, improving overall staff performance.

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• Streamlined checkout process for increased efficiency and reduced waiting times.

• Assisted customers with returns, refunds and resolving transaction issues.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Stocked, tagged and displayed merchandise as required.

• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Answered questions about store policies and addressed customer concerns. Cashier, 09/2014 to 08/2019

Walmart – Daytona Beach, FL

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Built relationships with customers to encourage repeat business.

• Handled multiple payment methods securely, minimizing discrepancies and potential losses. Education

High School Diploma: 09/1976

Hazen High School - Renton Wa

my overall evaluation of myself

I have had over 10years experience in the Retail Business, I enjoy working with the public. I work hard and have gotten a lot of customer praise for taking the time to make sure that their transactions are done accurately. I strive to do the best job that I can do so that any company that I work for will be happy with my job performance.

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