Branch Supervisor, Asst Branch Manager
Resume:
SHIRLEY LAZZARA
************@*****.***
EXPERIENCE
MARCH 22,2021 – JANUARY 31,2022
BRANCH SUPERVISOR, northfield bank
In partnering with the Branch Manager and Assistant Branch Manager to ensure efficient operations of the branch. Act as a first level supervisor, assisting all Tellers with job-related questions and coordination of all sales-related actions. Ensure teller staff is operating in compliance with Bank policies and procedures. Coach and mentor teller staff in building relationships through referrals and cross-selling bank products and services. Maintaining a strong working knowledge of all bank products and services to better assist staff and customers with any questions/concerns.
JANUARY 2020 – MARCH 2021
SR. CSR FLOAT – NJ WEST REGION, northfield bank
Utilizing bank experience consistently cross-selling products based on customers financial needs while keeping in compliance with policies and procedures. I started to build long-term relationships customers to help manage, maintain and grow share of wallet. Traveling to different branches and being able to assimilate into each branch’s “culture”. Maintaining a strong network of colleagues among the branches covered, while also keeping the financial needs of the customers in mind and giving the customer the best possible service.
JANUARY 2015 – MAY 2019
BRANCH SALES & SERVICE ASSOCIATE, PNC BANK
Heavy customer interaction concerning high priority assets including day-to-day money and wealth management, investments, savings, etc. Opening/servicing clients with mortgages, home equity & lines of credit. Daily tasks also included consistent service of current accounts and money services.
MAY 2007 – NOVEMBER 2007
ASSISTANT MANAGER, white house/black market
Responsibilities included: Sales goal achievement and customer satisfaction, cash/inventory management and general store operations. Merchandise handling and store maintenance. Human Resources management and development and training of sales associates.
MARCH 2005 – NOVEMBER 2006
ASSISTANT MANAGER, JUSTICE (FOR GIRLS)
Responsibilities included: Maintenance and cleanliness of store, shipment of new stock and return of stock that were damaged goods, heavy customer interaction commended for large sales, interviewing new hires; development of and training of sales associates.
1983 – 1989
ASSISTANT TEXTILE CONVERTER, LIDA MFG
Duties included writing of print orders for Rayon/Polyester and Lycra/Spandex orders. Follow-up of orders, customer relation, heavy interaction with trucking freight lines.
ASSISTANT TEXTILE CONVERTER & HOUSE COLORIST, CHARTER FABRICS
Worked with owners extensively of company in preparation of color lines in fall, spring and summer. Worked stock warehouse in Belleville, NJ for customer sampling of fabrication. Conducted meetings with representatives of freight lines. Worked alongside owners of company in development of new fabrication lines and color stores for each new season. Presented new color lines with salesmen to customers and out of town buyers for our west coast office.
EDUCATION
1977-1983
BACHELOR OF SCIENCE IN ELEMENTARY EDUCATION AREA OF CONCENTRATION IN SCIENCE, st. john’s university
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