Customer Service Client Services
Resume:
Lisa L. Hazard
Cell: 760-***-**** E-mail: ************@*****.***
Objective
To obtain a position in an organization consistent with my advanced skills and progressively responsible work experience.
Skills/Qualifications
Energetic and pleasant personality with
high standards of professional ethics
Extremely reliable and accountable with
exceptional interpersonal communication
skills
Type 65 wpm
Customer Service
Client Services
Solid advanced proficiency in applications
such as MS Programs. In addition
MIDAS, Compliance 360, and internet
research
Successful in managing multiple projects
Patient care
Demonstrated history of producing
accurate and timely reports meeting
stringent administrative guidelines
Intuitive inspiring superior efficiency in
team oriented operations
Diplomatic and tactful approach with
customers and staff at all levels
Ability to handling sensitive, confidential
records in compliance with administrative
regulations
Bilingual – English/Spanish
Work History
PhlebXpress, Inc. Temecula, CA 7/15 – present
Owner/Chief Operations Officer
Responsibilities include:
Chief Operations Officer:
Oversee all planning and operations of business.
Perform interviews, performance reviews, and at times terminating staff.
Plan for future ventures with contractual partners.
Coordinate all company functions, as well as managing and staying within budget.
Ensure all staff are properly trained in the field.
Meeting with potential clients and business associates.
Customer Service
Client Services
Mobile Phlebotomist:
Drive to patient homes and collect blood specimens based on physician orders.
Collect other specimens from patients, as needed, when needed assist patients.
Process specimens for laboratory preparation.
Skilled in very difficult blood collections.
Lisa L. Hazard
Cell: 760-***-**** E-mail: ************@*****.***
The Elizabeth Hospice Escondido, CA 11/11 – 01/2014 Administrative Assistant to: Chief Medical Officer and Medical Services Department Responsibilities include:
Maintaining calendars for Chief Medical Officer and various physicians
Take and transcribe meeting minutes
Coordinate meetings and travel arrangements
Prepare internal and external correspondence
Special projects coordinator for Medical Services department
Provide assistance in other departments as needed
Oversee daily operations and support staff
Train all support staff as necessary
Credentialing of all new physicians and nurse practitioners
Scheduling of patient visits with physician and/or nurse practitioners
Order and maintain office supplies
Provide administrative support to Regional Medical Directors, Lead Nurse Practitioner
Process accounts payable invoices and monthly Visa reconciliations.
Maintain office records and folders
Prepare and maintain expense reports, accounts payable, etc.
Submit monthly end of month billing for department and contracted physician billing statements.
Screen office and telephone callers, respond to inquiries and complaints, immediately.
Customer Service
Client Services
Palomar Medical Center Escondido, CA 01/05 – 08/11 Administrative Assistant to: Trauma Director, Trauma Medical Director and Emergency Preparedness Director
Responsibilities include:
Maintaining calendars for three Directors
Take and transcribe meeting minutes
Coordinate meetings and travel arrangements
Coordinate special events for 100 + participants
Prepare internal and external correspondence
Create and maintain files
Special projects coordinator
Provide Assistance in other departments as needed
Train support staff as necessary
Order and maintain office supplies & minor medical equipment
Provide administrative support to Emergency Department Nursing Supervisors
Manage, edit, and approve time cards for the Trauma Directors direct reports
Process accounts payable invoices
Maintain office records and folders
Maintain Trauma Registry database
Submit monthly data to County Emergency Medical Services for Trauma and Disaster Preparedness
Lisa L. Hazard
Cell: 760-***-**** E-mail: ************@*****.***
Dynasplint, Inc. La Jolla, CA 04/03 – 01/05
Senior Contracts Specialist:
Customer Service to telephone customers and sales representatives
Establish new contracts with various insurance companies
Maintain current contracts
Customer Service Representative:
Support Sales Representative with patient equipment orders
Process order entry
Insurance verification and authorization
Harrah’s Casino & Resort Valley Center, CA 04/02 – 04/03 Risk and Safety Administrative Assistant:
Maintain calendar for Risk & Safety Administrator
Take and transcribe meeting minutes
Coordinate meetings and travel arrangements
Prepare internal and external correspondence
Create and maintain employee Workers Compensation files
Follow up on workers compensation cases and submission to workers compensation carrier.
Assist in other departments as necessary
Train support staff as necessary on safety procedures
Order and maintain office supplies
Maintain office records and folders
Stand in as a lead on special events
Palomar Medical Center Escondido, CA 06/1998 – 12/01 Patient Service Representative – Emergency Department:
Register patients in the emergency room
Insurance verification
Translate for Spanish patients
Unit Secretary/Emergency Technician - Emergency Department: Unit Secretary:
Order entry
Translation
Chart tear down
Answer Phones
Register Trauma Patients
Contact on-call physicians when needed
Paging
Emergency Room Technician:
Place patient in room
Take patient vitals
Lisa L. Hazard
Cell: 760-***-**** E-mail: ************@*****.***
Assisting nurses and physicians on patient care
Assist with minor wound wrapping, splints and miscellaneous patient care Education
Escondido High School Graduation 1986
Escondido, CA
General Education
Palomar College 1986 – 1987
San Marcos, CA
General Education
University of Phoenix 1997 – 1999 Associates Degree San Diego, CA
Business Management
University of Phoenix 2009
Online Study
Bachelor of Science Business Management
US Colleges 2011
San Marcos, CA Certified Phlebotomy Technician
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