Project Manager Technical Writer

- * -

Program/Project Manager, PMP, CSM, CSPO

Program/Project/Funding Management expertise with history of diplomatically engaging stakeholders, diffusing tension, negotiating agreements, using research, data, and policy/procedures, ensuring efficient use of funds and desired outcomes Hexnet, Wireless, Digital Solutions, Inc. – Austin, TX Director, PMO / Senior Technical Writer 08/2018 – Present 40 hrs. per wk. Hector Yanez, 512-***-****, ******.*****@**************.***

Director, influencing/leading Teams towards Agile manifesto and transformation for the organization, focused on continuous improvement and learning, problem-solving, and efficiency, delivering diverse/inclusive customer-focused best-in-class solutions

Lead the development of a portfolio roadmap supporting company programs/projects, managing changes, risks/dependencies

Responsible for oversight, development, and construction of a multi-use complex in historic Lockhart, TX, coordinating design, architecture, schedule, budget, government permitting and regulations, etc.

Train constituents on grant writing, project development and administration, and grant management

Drafts and maintains the budget for programming and training activities, monitoring expenses throughout the year

Knowledgeable of government regulations/reporting, CFR, OMB A-81, and programs, BEAD, IIJA, ARPA, and how they interact with the Texas Broadband Plan, USAS, and other regulations/pass-through restrictions

Senior Enterprise Program/Project Director leading global teams across eight time zones using both PMI Waterfall and Agile to deliver projects on time, within budget and scope by constantly examining the critical path factor

Ensures effective strategic planning encompassing challenging and diverse functions/issues that affect critical components of programs and resource utilization in a State the size and diversity of the population as Texas

Builder of communication bridges, ensuring a flow of communication through the SDLC of projects, a catalyst to forming teamwork at the earliest stage, proactively managing changes, identifying/resolving issues/mitigating risks

Develop and deliver organizational team goals and performance measures to measure and report program performance

Approve, write, and edit technical/non-technical documents, compliance documents, D&I (Diversity Strategy, Inclusive Procurement, prioritizing HUBs, MWBEs, LGBTQQIA+, Vets, etc.), meeting all mandatory requirements

Plans/develops a central repository of documents, Center of Excellence, ensuring version control /archiving of files

Establish robust data governance/management best practices for secure, accurate, transparent, and useable data State of Texas Comptroller’s Office (CPA) – Encore/Delta Point, Austin, TX Program Manager/Grants Specialist (SME) 01/2024 – 03/2024 40 hrs. per wk. Scott Pustejovsky, 404-***-****, ***********@********************.***

Short-term contract providing subject matter expertise on Federal, State, and abatement funding and processes

SME for the Opioid Abatement Funds Council to develop, sub-award, manage, and monitor the OFAC Program: $1.6B Settlement

/ $1.1B to CPA for sub-awards (naloxone distribution, prevention/education, media campaign)

Developed NOFA for naloxone sub-awards and designed funding forms, rules & regulations, policies & procedures by statutes, HIPPA, PII, etc., setting organizational priorities and goals to achieve outcomes

Advocate for and foster collaborative efforts with local, state, federal, and non-profit agencies for transparency, non-duplication of services, and better data collection; ensure the program is team-oriented

Purchased and managed a variety of service contracts, including IT support services, financial management services, broadband services, and a multitude of other services for the constituents of Texas

SME for the Texas Broadband Development Office (BDO), created by HB5, 87th Legislative Session, placed under the CPA’s Office, assess, and monitor program progress, implement agency-wide program initiatives, analyze program performance, develop, evaluate, and integrate training/professional development

• Reviewed, commented, supported, and provided technical expertise on programs under BDO: BOOT, Pole Replacement, and IIJA Digital Opportunity Program

Developed, implemented, and reviewed contracting plans for pre-post-award, price/cost analysis, and other procurement activities

Interacted regularly with high-level contacts at an executive level, CEOs, directors, judges, legal counsel, city/county/state officials, and prospective awardees concerning evaluating grant proposals, SLAs, contracts, etc. D. Susie Walch

Austin, TX, 512-***-****

*****.*****@*******.*** http://www.linkedin.com/in/susanwalch

- 2 -

Pratt & Whitney, PayPal, Walmart Corp – Insight Global, Austin, TX Senior Project/Program Manager 05/2021 to 12/2022

40 hrs. per wk. Halie Balman, 303-***-****, *****.******@*************.***

Setup corporate giving programs meeting Congress’ Corporate Social Responsibility Reporting requirements

Senior Project Manager, streamlining DOD’s Digital 6th Gen, F135 Sustainment Program, using Swagger UI to generate synergistic Rest API Gateway and microservices for Data Mesh Platform and Informatica software; meeting/exceeding DOD’s compliance, regulations, and standards, responding to reporting requirements ahead of schedule

Simultaneously managed 4-15 Digital/IT projects with global, cross-functional teams using Agile methodology; implemented CI/CD pipeline with Azure DevOps/Databricks; Databricks SQL connector for Python to run SQL

Responsible for leading teams through high priority, $20B/$500M programs, reporting at an executive level, releasing Minimum Viable Products using SDLC/Agile, cutting costs, producing value-added, lean products at the earliest stage

Researched, cleansed, and analyzed data, pin-pointing root causes and trends to identify solutions and organize apps

Edited/wrote sections of Reference Architecture, adding Cyber Security section for the Data Mesh

Managed Jira and Azure DevOps, transitioned systems, planned, tracked, and reported on multiple projects/programs Corporate Communications Center - Dallas, TX

Project Manager / Business Consultant / Writer 10/2020 - 07/2021 40 hrs. per wk. Ben Soderquist, 214-***-****, ***.***@*******.***

Wrote Human Resource Manual following government rules and building an inclusive workplace

Consulted and worked on a local grants program/project for community giving, established rules and guidelines, forms and applications, award criteria, reporting and evaluation requirements, auditing, and closing out paperwork

Development of performance metrics and reporting structure for incorporating diversity and inclusion strategies

Strategic planning consultant, project/program management, process improvement, and social media marketing plans

Wrote Standard Operations Procedure Manual –reviewed business processes and operation processes/procedures

Recommended/procured vendor, replaced legacy system, updated cyber security to prevent attacks on PII/other data

Provided OSHA, COVID-19, Cyber Security, Active Shooter, and other FEMA and safety training to staff

Prepared and worked with PPP loan application/reporting requirements, meeting 100% of obligations on time U. S. Dept of Commerce, Census Bureau – GS12-2 Federal Position, Austin, TX Partnership Specialist/Team Lead 05/2019 - 09/2020 40 hrs. per wk. Rozanna Mendoza, 214-***-****, **************@*****.***

Team lead, assisting Coordinator in managing HR needs, staff development, and setting priorities; mentoring/coaching staff

During the Covid outbreak, secured a partnership with 36 CommUnity Care City/County Health Clinics, ensuring inclusion of data from diverse socio-economic populations, developing metrics showing success

Developed and delivered impactful presentations across the Region and State to partners and stakeholders at all levels, both in public and via Zoom and Teams, on mission-critical topics, gaining support from constituents

Partnered with the TX Lottery Commission, printing the Census logo on lottery tickets sold in over 10K retail outlets, reaching over 200M Texans and others multiple times – the 2020 Census largest scaling project

Collaborated to build inclusive/diverse partnerships, ensuring Texas receives its share of federal funding’s appropriations over the next ten years (200B+) from an accurate census and redistricting

Collaborated, coordinated, and integrated various projects across the Regions and States, working closely as a team to produce information and products that were mission-critical for the 2020 Census

Oversaw Census Rural Cultural Planning efforts, targeting a vast number of Hispanics missed in the Rural Counties; created metrics showing success, a 42% Hispanic increase in 2020, greater than the combined growth of other races

Lead for Region on organizing staff data entry into CRM system, responsible for ensuring data was cleansed/accurate

Federal Public Trust Clearance

State of Texas / Dept of Public Safety, Higher Ed Coord Board, DADDS – Austin, TX Senior Program/Project Manager 08/2013 - 3/2019

40 hrs. per wk. Hector Yanez, 512-***-****, ******.*****@**************.***

Enterprise PM for TX Dept of Emerg. Mgmt.’s. Grant Mgmt. Sys. and TX USAS portal, implementing system for FEMA’s $2.1B to 13M Hurricane Harvey victims, deploying nine mos. ahead of schedule at the Governor’s request

- 3 -

Member of State Financial Emergency Management Team working with sub-recipients of FEMA and other emergency funds, reviewing claims to ensure funds met FEMA guidelines and were distributed as quickly as possible

Led agency through Major Info Resource Projects (MIRP) requiring QAT review - Legislative Budget Board, Dept of Info Resources, and Auditor’s Ofc approval for IT projects more than $15M, met reporting deadlines ahead of schedule

Worked with Computer Security Incident Response Team (CSIRT), Cyber Ops on the Federal Real ID TSA minimum security standards, making updates to the DL system, protecting PII, to ensure all 29M+ Texans got new DLs/IDs

Executed implementation of agencies’ Learning Content Management System (LCSM) software, a training system used by 80K Texas law enforcement officers in 3K offices for training certification

Designed and delivered statewide training for LCMS, implementing continuous improvement processes through ongoing evaluations; one such process led to webinars, making training more accessible

Collaborated with critical technical/non-technical stakeholders, developing grant applications, project/communication plans, status reports, dashboards, budgets, and other documents, ensuring requirements adhered to statutes/policies

Executed and monitored state rider funding, Local Border Security Program, and other funding streams, managing budgets and programs, ensuring intent of funding maintained, writing agency performance measures and reports

Analyzed new grant applications to identify/evaluate new prospective awardees’ eligibility and financial viability

Reviewed local proposals evaluating financial conditions, business integrity, and program integrity of applicants to manage Federal funds, negotiating, administering, and closing out Federal awards

Coordinated and managed a portfolio of state/federal grant programs, responsible for grant lifecycle through pre-award (CFDA), award, and post-award phase; developing data visualization through high-level data analysis demonstrating funding needs pre- awards, and efficient use of funding post-awards

Maintained grant oversight by ensuring timely, accurate, and complete submission of all grant/contract documents during the pre- award, active, closeout, and auditing stages, ensuring compliance with applicable laws, regulations, and policies; working closely with Project Directors throughout the award-closeout process to provide the ultimate transaction accomplished intended programmatic mission and continued effort throughout closeout

Conducted reviews to monitor program performance/expenditures, ensuring progress toward financial/programmatic objectives, always attempting to avoid/ mitigate risks before developing into problems

Implemented policies and procedures, monitoring compliance and documenting lessons learned to ensure transparent, efficient processes; and interrupted OMB Circulars, CFR, Single Audit Act, UGMS, etc.

Monitored, approved, and expedited grant expenditures, ensured transparency/efficient use of funding

Based on a business need, conducted a strategic analysis of the agency’s procurement process, showing inefficiencies; led improvement processes in procurement method, increasing 20% efficiency and meeting transparency mandates of SB20

Led team of 15 in technology/culture shift during the transition from credit cards to ACH and debit card payments with the Transaction Processing System software, leading to over $800K in savings for the agency in credit card fees

Collaborated with critical technical/non-technical stakeholders, developing business cases, project and communication plans, status reports, dashboards, budgets, and other documents, ensuring requirements adhered to statutes and policies U.S. Peace Corps, Eastern Caribbean, Federal Position, GS-12-2, Austin, TX Community Development Project Manager 02/2010 to 04/2012 40 hrs. per wk. Sharmon Jules, 1+758-***-**** or see DOS

Recognized for leadership role through the John F. Kennedy Memorial Award for work during and after Hurricane Tomas, consolidating volunteers and coordinating efforts with local and national government entities

Collaborated with Red Cross/Red Crescent Societies’ Disaster Relief Emergency Fund during hurricanes/landslides in rendering aid, during emergency/recovery phases to victims across the island, 25% being children, 15% elderly, 40% women, 20% men

Obtained $500,000 USAID funding, wrote the proposal, procured a vendor, followed SDLC phases for the deployment of Islandwide broadband law enforcement communications system, repaying the Chief for help consolidating Volunteers

Connected Indigenous crafters with tourist shop owners, organizing training on long-term sustainability to promote the cultural survival of Indigenous crafts and increase revenue for stakeholders (one event increased revenue by $10K)

Strategically collaborated with four local international business CEOs following natural disasters, creating sustainable initiatives that were beneficial for their business model(Corporate Social Responsibility Report to Congress) and aided the community

Collected, analyzed, and validated data on HIV/AIDS showing the prevalence of disease in the older population; wrote model curriculum focused on the people using the President’s Emergency Plan for AIDS Relief (PEPFAR)

Following natural disasters, successfully learned to live without water in pipes, power, and limited food for many months

- 4 -

Directed operations of the Office of Diabetes to establish sustainability; consultant to the Board of Directors; started sustained Diabetes Kids Camp, met first-year goal of all 94-youth attending learning to check/monitor their blood sugar

Coordinated logistics and facilitated strong and united collaboration between government ministries, local and international physicians, and NGOs for training on medical guidelines, managing two conferences to train the medical community

Collaboratively wrote 12 successful grant proposals, $25,000-200,000 remaining true to cultural needs by working with the local organization to determine needs and develop work plans, often negotiating with funders on the cultural differences, lack of matching funds and existing financial structure

Weight Watchers International, Inc. (part to full time) – Austin, TX Corporate Development Director/Media Rep/Leader 06/2001 - 02/2010 40 hrs. per wk. Val Haas, 713-***-****, ********@*****.***

Began as a meeting leader, promoted to Reg. Media Rep after three mos.; at six yrs., began full-time as Corporate Development Director, successfully building over 550 corporate/agency partnerships developed on customer and organizational engagement

Awarded Diamond Leader for exceptional customer service, averaged >3K meeting sales/33% member retention increase

Nurtured and managed corporate accounts, creating long-term, sustainable relationships based on customer enablement with actionable strategy, making the customer the center of the learning journey and product focus

Effectively and efficiently trained over 100,000 Weight Watchers members on the WW program

Managed marketing, public relations, and 12 media outlets, representing WW brand, mission, and values to the external marketplace – Public Relations Rep for the region, providing TV, radio, and newspaper appearances

Collaborated with stakeholders across the corporation, Scientists, Designers, Technology, Business Leaders, Merchandising, Supply Chain, Marketing, Engineers, and Finance to manage /maximize program/ product sales

Drove internal relations- recruited, managed, and motivated meeting teams, including evaluations/career development plans, which included training to improve efficiency/quality of individual and teamwork (team of 20+)

Increased retention rate of staff by 75% and retention rate of business partnerships by 90%

Oversaw, directed, and participated in the development and operation of the newly formed grants management program, including framework development, policy development, training, and direction related to grants management at TYC

Lead - State Grants Team, appointed as the State Point of Contact for implementation of the Federal grants.gov portal, establishing statewide, impactful relationships representing rural/urban areas, meeting Texans’ needs establishing the grants.gov Federal portal

Procured and successfully assisted constituents in applying for Billions in funding for federal block/discretionary funds, state, and corporate and foundation awards through strategic training on how to locate, write, and maintain funding

Interacted with and presented reports to high-level contacts such as the Governor, Lt. Governor, Chief of Staff, Directors, Program Directors, General/Patent Counsel, and prospective awardees concerning funding and grants, programs/ projects

Prepared Funding Opportunity Announcements (NOFA), posting announcements in the State Register, negotiating awards following applicable regulations, resolving questions and conflicts regarding terms and conditions

Prepared statewide federal block/discretionary funding proposals, developing data visualization through high-level data analysis showing funding needs; after procuring awards, submitted all reporting requirements ahead of schedule

Subawarded and managed Federal pass-through funding to local constituents across the State, administering agreements during pre-award, active, closeout, and auditing stages, ensuring compliance with laws, regulations, and policies

Monitored and evaluated local sub-awardees for financial and program compliance, both desk and onsite monitoring, preparing corrective action plans when necessary, maintaining impactful relationships with sub-awardees

Monitored progress of highly visible federal, state, and local funding, frequently making critical decisions

Negotiated various actions with the funder – change control actions, grant extensions, close-out of awards, etc.

Recruited to state government after serving as Team Lead on a strategic planning project, Comprehensive Strategy, DOJ Community Planning focused on female community elders, selected by DOJ as TOT to train other communities

Project Manager for Bi-National (U.S., Mexico) and Tri-National (TX, NM, CA) Governor’s program, managing cross-cultural coordination and communication with law enforcement, humanitarian and social service agencies, and others for the largest, never before awarded DOJ project; wrote and administered funding and managed administration of the highly successful project State of Texas / Office of the Governor & Texas Youth Commission, Austin, TX Manager 08/1998 to 06/2007

40 hrs. per wk. Glenn Brooks, 512-***-****, *********@*****.*** (Governor’s Office) Mike Griffin, 214-***-****, *********@*****.*** (TYC)

- 5 -

Supervised interns/staff – directed, motivated, trained, and evaluated staff, overseeing daily grant team operations

Interpreted Federal rules/regulations (OMB Circulars, Single Audit Act, etc.), guiding sub-recipients of funding

Hired, managed, and mentored team; monitored production and output reports; provided performance evaluations

Wrote Grants General Administrative Procedures based on Federal/State rules, regulations, and guidelines; managed approval process /workflow through the Board of Directors and Legislature; implemented/trained staff on Procedures

Wrote and delivered “Grant Writing & Administration to Win” curriculum, training constituents statewide during one- and two-day conferences on components of funding; oversaw evaluation and data analyses of training and training team

Coordinated/managed a portfolio of large state/federal grant programs, responsible for lifecycle, pre-post award activities, and capturing/analyzing data showing results of funding, using the information to develop reports/presentations for Governor and Staff, Federal and State funders, Directors, media, General Counsel, etc.

Tracked, analyzed, and wrote briefings on legislative bills, making recommendations regarding the bill’s impact

Attended and spoke at legislative committee hearings, providing input on critical policy issues

Liaison between local, regional, state, and federal representatives – represented 11 Counties and 33 Cities

Worked with the Region to develop the Regional Strategic Plan, prioritizing the needs in the CBCOG’s Region, providing data and research to show the region’s highest priorities and problems – used for prioritization of funding

Assisted the 12 counties in the COG Region to prepare each of their required emergency management plans

Developed and delivered training, as well as managed planning for training of regions State, and Federal funding

Served as the regional focal point for the interpretation of Federal and State funding statutes, rules, regulations, policies, and procedures, establishing solid relationships and distributing the current, accurate, and complete information across the region

Analyzed submitted applications from the Region, making assessments of prospective awardee’s eligibility and financial viability, collaborating with applicants when necessary on resolving issues both pre-and post-award

Reviewed grant applications, negotiating, administering, and closing out the awarded applicants on closeout

Drafted written communications and PowerPoint presentations to present sensitive recommendations on policies, statutes, and other information affecting awards for programs/projects, presenting to State Reps, County Judges/Commissioners, Mayors/Commissioners, Police Chiefs, Sheriffs, Non-Profit Directors, and Boards, etc.

Interpreted policies, rules, and regulations; guiding the Region on grant administration/compliance; resolving issues as they arose EDUCATION

Texas A&M, Corpus Christi, TX; Master’s Degree coursework in Counseling Kentucky Wesleyan College, Owensboro, KY; BA, Criminal Justice & Psychology VOLUNTEER

2024 – Present: Peace Corps Virtual Service Pilot Volunteer, Global Teachers Institute, South Africa, Development and Strategy, Humanitarian, Environmental, and Social Justice 2022 Austin Energy, Plug-in Austin, Austin, TX, gathered data and assisted with development of dashboards for electric vehicles and emerging technologies

2009 – Present: Web Administrator, maintaining a forum and providing resources for people who are more than 2 hours away from needed resources

Coastal Bend Council of Governments, Corpus Christi, TX Criminal Justice Planner 01/1997 to 07/1998

40 hrs. per wk. Richard Bullock, 361-***-****, *******@**************.*** PMP, Project Management Institute, PMI

Grant Writing, Management, & Administration, Grantsmanship Center Scrum Product Owner, Scrum Alliance Inclusive Leadership: Workplace Diversity, University of Colorado Certified Scrum Master, SSGI Requirements Management & Communication, Scrum Alliance Procurement/Contract Management, Texas Advanced Procurement/Contract Management, Texas Mediation & Conflict Resolution, Texas Interest-Based Leadership, Texas Certified Ombudsman, USN, Spain & USA Federal Public Trust Security Clearance Highly proficient in Jira, AzureDevOps, Monday, Slack, ServiceNow, Microsoft Project, Advanced Excel, SQL, Word, PowerPoint, Viso, Zoom, Teams, SharePoint, Outlook, OneNote, TFS, Access FEMA, IS-00923 / IS-800 / IS-700 / IS-00100 / ICS-100 / IS-701a / IS-702a / IS-703a / ISC-200/ ISC-100, Emergency Management Institute VOLUNTEER

2009 – Present: Web Administrator, maintaining a forum and providing resources for people who are more than 2 hours away from needed resources

2024 – Present: Peace Corps Virtual Service Pilot Volunteer, Global Teachers Institute, South Africa, Development and Strategy, Humanitarian and Social Justice

EDUCATION

Contact this candidate