Customer Service Retail Sales
Resume:
KEVIN CROFT **** W Linder Ave ***. Mesa, AZ *****
480-***-**** ***********@*****.***
Focus on Position in:
SALES / CUSTOMER SERVICE /MARKETING/ MANAGEMENT
QUALIFICATIONS:
Results-oriented Professional with in-depth knowledge of Retail Sales, Direct Sales and Landscape Design, Installation, Repair & Maintenance.
Ability to build customer base using cold-calling, presentations, demonstrations, and networking.
Excellent oral and written communication skills with strong problem-solving abilities.
A love to sell with a sales driven positive attitude.
Use outstanding research and analysis abilities to develop new markets, expand existing ones, and discover new product streams.
Organized, with excellent time management skills; self-motivated and goal/results driven. HIGHLIGHTS:
Marketed, developed and retained new retail and wholesale accounts for landscape management services.
Increased sales each year by strategic direct marketing through trade shows and special events.
Excellent public speaking and presentation skills; routinely coordinate, plan and present seminars and
training classes for prospective customers.
EXPERIENCE: DISH NETWORK, BOOST MOBILE, Chandler, (6-2020 to 10-2021) Customer Service Account Executive
• Responding promptly to customer inquiries
• Maintaining a positive, empathetic and professional attitude towards customers at all times .
• Process orders, modifications and escalate complaints across various communication channels.
• Acknowledge and resolve customer complaints.
• Know companies’ products inside and out so that customer questions could be answered.
• Process form, orders, payments and requests.
• Keep records of customers interactions, transactions, comments and complaints.
• Communicating and coordinating colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support. UBER, Phoenix, Arizona, (7-20210 to present)
Professional Driver
• Driving in a safe and timely manner ensuring pick up of clients promptly from requested location and using GPS apps efficiently to map most expedient driving route for off location.
• Maintains a strong customer service mindset & provides the innate ability to identify, isolate, and diffuse customer issues with the assurance the customer ends the ride with a positive and favorable experience.
• Ability to cater to the client’s needs by assisting with loading and unloading heavy packages, luggage, and golf clubs while creating a pleasant riding experience and atmosphere with a cheerful, polite, professional disposition, and anticipating the clients’ needs with amenities they may need in providing customer treats, phone chargers, allowing customer control with air & music to successfully upholding a 5-star rating with over 6000 rides
• Ability to remain calm in stressful driving situations applying defensive driving techniques to navigate through traffic while complying to traffic laws safely.
• Daily refueling, wash & detailing vehicle to maintain interior /exterior cleanliness & fresh smelling to guarantee the car is clean and comfortable for all riders KEVIN CROFT 480-***-**** ***********@*****.***
DREAMSTYLE REMOLDING, Phoenix, Arizona, (5-2020 to 7-2021) Sales Manager / Marketing / Product Development
• Utilized the tools, training and sales methodology from sales training to create a connection with the customers to offer our replacement services and ensure high levels of customer satisfaction.
• Meet with residential prospects to assess needs, identify objectives, strategize an action plan to create and improve current bathrooms and turn them into clients with strong sales closing abilities.
• Prepare timely & accurate reporting requirements and proper documentation of sales contracts, supporting documents and customer communications.
• Coordinate communications between construction department, administration and other departments as needed.
OPTIMAL HEALTH CONCEPTS, Mesa, Arizona, California, Nevada, Utah-(2006 to 2019) Sales Manager / Marketing / Product Development
• Successfully manage all aspects of business, including sales, marketing, business development, personnel development/training, employee relations.
• Research, development and implementation of new product lines.
• Established and developed additional revenue and marketing avenues through trade shows and special events.
• Coordinate, organize, design and set up product displays at special events.
• Achieved 15-35% net profit each year
LANDSCAPE SOLUTIONS, Chandler, Arizona-(1991 to 2015) Managing Arborist / Supervisor
• Supervised and directed multiple crews to job sites, established crews and schedules attended meetings with clients and track income and expenses for each job.
• Managed all aspects of Marketing and Advertising. Develop run, sell, and schedule Leads.
• Experienced and proficient in Landscape design, installation, renovation, maintenance and repairs with an emphasis on safety-consciousness and managing time wisely.
• Built positive relationships with customers and coworkers through strong interpersonal and communication skills.
• Research developed and implemented new revenue. Created a weed control service department. PACIFIC 1ST SAVINGS AND LOAN, Phoenix, Arizona-(1984-1991) Mortgage Banker / Loan Officer / Loan Originator
• Used strong communication and critical thinking skills to review loan packages to ensure compliance with investor guidelines and submit them to Underwriting for approval.
• Managed loan pipeline and communicated the status of all loans to each principal party involved.
• Originated new loan applications then managed and reviewed to ensure that all required forms and/or documentation had been provided by the borrower.
• Developed relationships with Real Estate Agents, Title Companies, Mortgage Brokers and Real Estate Investors to cultivate and generate new business.
• Navigated clients through the loan approval process. KEVIN CROFT 480-***-**** ***********@*****.***
MOTIVATIONAL CONCEPTS, Charlottesville, Virginia-(1979-1984) Sales Manager (1996)
• Sold training seminars to corporations, business owners, and municipalities
• Promoted events via direct sales, cold calling and sales presentations.
• Managed all aspects of seminar business including acquiring sponsorships, supervised all related marketing activities.
• Recruited, hired and trained Sales Teams; oversaw all employee relations functions.
• Coordinated booking venues, managed pre-and post-event logistics and accountable for 300-500 attendees per seminar.
EDUCATION/PROFESSIONAL DEVELOPMENT:
MESA COMMUNITY COLLEGE, Mesa, Arizona (1974-1976)
BRIGHAM YOUNG UNIVERSITY, Provo, UT (1976-1978)
• Marketing and Business Administration
MUNDUS INSTITUTE, Phoenix, Arizona (1989-1991)
• Golf Course Management AAD
REFERENCES UPON REQUEST:
KEVIN CROFT 1920 W Linder Ave 103. Mesa, AZ 85202
480-***-**** ***********@*****.***
Dear Hiring Manager
As a seasoned professional with extensive experience in Marketing, Sales and Customer Relations, I am interested in exploring employment opportunities with your organization. I have enclosed a copy of my resume for your consideration.
Throughout my career, I have consistently used my skills to enhance profits and promote growth for my employers. Supplementing my ability to produce strong sales dollars are equally strong qualifications in forming and leading teams, strategic planning, executing action plans, implementing innovative marketing and merchandising techniques and responding to the constantly changing demands of the market. Although my sales and marketing abilities are a critical part of my overall qualifications, even more important are the personal characteristics that shape my accomplishments. These are the ability to focus on long and short-term goals, a solid work ethic and dedication to excellence, and the leadership skills to motivate others to peak performance. If your company needs an energetic, enthusiastic, reliable, dependable self-starter with a positive attitude and the determination to succeed, I would like to meet with you to discuss possible employment. Thank you for your time and consideration.
Sincerely,
Kevin Croft
Enclosure: Resume
KEVIN CROFT 480-***-**** ***********@*****.***
Variety of training courses, workshops and seminars covering Motivation, Marketing and Sales:
• How to manger the Art of Selling Anything Sales Training Seminar, Tom Hopkins
• See You At the Top, Zig Ziggler
• The Success System that Never Fails, W Clement Stone
• Believe and Achieve, 17 Principles of Success, W Clement Stone
• Effect Use of Language, Motivational Concepts
• Making the Most out of Brief Contacts, Motivational Concepts
• Financial Peace University, Dave Ramsey
• Dale Carnegie Course,
• High Performing Habits, Brendon Buchard
• Train Your Brain for Success, Roger Seip
• Mental Dynamite, Andrew Carnegie
• The Law of Success, Napoleon Hill
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