Healthcare Manager

Ronen Frank

*** ****** ***. ********, ** ***** · 347-***-**** · ************@*****.***

Professional Summary

Experienced healthcare leader with over five years in clinic management, team leadership, and operational efficiency. Proven ability to enhance patient care and increase profitability through streamlined processes and team development. Bilingual and certified in LEAN Six Sigma, focusing on driving measurable results and fostering inclusive, patient-centered environments. Core Competencies

● Fluent in English and Russian

● BLS, CPR, ACLS, and PALS certified

● CPR Instructor

● LEAN Six Sigma Green Belt (Black Belt on track

for January 2025)

● Strong organizational, analytical, and

communication skills (both verbal and written).

● Experienced in media and marketing across

multiple platforms and mediums.

● Proven team leader with the ability to direct,

train, and foster teamwork and collaboration.

Work History

Clinic Manager Carbon Health Urgent Care Columbus, OH January 2024 – Present

● Ensured clinic compliance and operational functions to meet high client expectations and services.

● Led a team of 8, cultivating high-performance expectations and a customer-focused clinic culture by streamlining workflows, reducing patient wait times by 50%, and increasing call response rate by 15%.

● Designed and implemented marketing strategies to support client retention and meet quarterly and annual goals for both clinics in the Columbus, OH region.

● Increased revenue by over 80% by creating sustainable and practical SOPs to ensure exceptional practices within each medical clinic.

Administrative Lead - Adolescent Department Nationwide Children's Hospital Columbus, OH August 2022 – January 2024

● Expanded scheduling capabilities from 1 month to 3 months, improving patient service and operational efficiency.

● Supported LEAN Six Sigma quality initiatives, using data to drive measurable improvements.

● Spearheaded DEI initiatives to foster a more inclusive department culture. Health and Safety Department Head REEL Health New York, NY October 2021 – August 2022

● Managed a team of 15, ensuring adherence to safety protocols across multiple productions.

● Oversaw staffing, payroll, and COVID-19 testing for over 300 production staff.

● Led contact tracing efforts, managing timely responses to exposures. Site Leader Carbon Health New York, NY

February 2021 – August 2022

● Supervised 2-3 urgent care sites, ensuring protocol compliance and staff training.

● Managed teams of 20+ healthcare professionals, improving operational efficiency.

● Collaborated nationally to launch new products and policies, increasing revenue by 30%.

● Handled payroll, budgeting, and expense reporting for each location. Contact Tracer New York City Health & Hospitals Remote June 2020 – September 2021

● Managed over 200 weekly COVID-19 cases, ensuring compliance with NYC and CDC guidelines.

● Provided resources and guidance to patients for safe isolation and recovery.

● Contributed to maintaining public health during a critical time in the pandemic. Paramedic (Contract) Ambulnz (FEMA Relief) New York, NY May 2020 – June 2021, January 2022 – February 2022

● Delivered emergency care and transported COVID-19 patients in collaboration with FDNY.

● Provided frontline guidance and care during the pandemic. Paramedic Assist Ambulance Brooklyn, NY

March 2017 – February 2020

● Administered life-saving interventions, including advanced airway management and cardiac resuscitation.

● Led emergency teams, ensuring effective collaboration and patient-centered care.

● Managed trauma and medical emergencies, providing critical decision-making support.

● Trained and mentored EMTs, fostering high standards in emergency medical services. Education

Franklin University

Bachelor of Science in Business Administration – Expected September 2025 Kingsborough Community College

AAS – Emergency Medical Services – 2023

Paramedic Certification – August 2016

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