Manual Testing Quality Analyst

Matthew N

Fry

***********@*****.***

513-***-****

***** ******* **

Cincinnati, OH

linkedin.com/in/matthew-

fry-4a5265209

Skills

SaaS

Manual Testing

•Mobile

•Web

•API (postman, SoapUI)

•Account

•Firmware

•Hardware

Automation Testing (novice)

•Katalon

•Jenkins

•PostMan for performance

API testing

Database Testing

•MySQL Workbench

•MongoDB

Billing Testing

•Stripe

•Internal

Documentation

•JIRA

•Confluence

•Rally

•Sharepoint

•Microsoft 365

Communication

•Written

•Verbal

About me

I bring 15 years of extensive experience in quality analysis and analytics, with a proven ability to multitask and seamlessly transition between projects. I have successfully built and led high-performing teams, consistently driving quality improvements and delivering results. I am eager to continue advancing my career, leveraging my expertise to contribute to innovative and impactful projects Professional Experience

SentriLock, LLC.

Quality Analyst 2

11/2016 – 07/2024 Cincinnati

•Developed comprehensive test plans, crafted detailed test cases, identified and documented defects, and created instructional materials for new features.

•Collaborated with both internal and external stakeholders to provide clear communication on upcoming features and completed changes within the current sprint.

•Experience with MySQL, utilizing MySQL Workbench for database management and MongoDB for NoSQL operations to ensure data integrity and security across multiple environments.

•Actively participated in an Agile SCRUM environment, contributing to daily stand-ups, sprint planning sessions, refinements, user acceptance testing

(UAT), retrospectives, and post-mortem analyses.

•Played a key role in establishing and developing a proficient manual testing QA team, fostering a team that embraces continuous improvement and learning.

•Collaborated with project managers to establish QA teams, develop workflows, and create documentation for new products, applications, and SaaS solutions. Assistant Manager of Support

07/2012 – 11/2016 Cincinnati

•Developed and delivered comprehensive training programs for new products and processes to both department staff and cross-functional teams. Coached team members on internal and external customer service to ensure consistent and high-quality performance,

•Conducted bi-annual performance reviews for a team of 20+ staff members, providing constructive feedback and assigning targeted coaching and training sessions. Developed individualized development plans to ensure satisfactory job performance and proactively addressed any performance issues to correct trends or behaviors,

Quality Analyst of Support

07/2009 – 07/2012 Cincinnati

•Implemented and monitored quality assurance processes to ensure that team outputs meet established standards and best practices.

•Assessing team members' performance through metrics and KPIs, providing feedback, and identifying areas for training and development. Education

University of Cincinnati

Bachelor of Science (Criminal Justice)

2003 – 2008

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