Social Media Case Management
Resume:
Roxanna Moore
Multi Faceted Professional with experience in many industries seeking new position.
New Braunfels, TX 78130
*********@*****.***
Accomplished multi-faceted talent professional with marketing, social media, HR, client services management, case management, compliance, and matchmaking expertise. Holds a BA in Business Management, a BS in Psychology, and an AA in Journalism. Bridges business, psychology, and communication for successful recruitment
Eager to utilize extensive experience in matchmaking, marketing, and client relations to impact position significantly.
Willing to relocate to: San Antonio, TX
Authorized to work in the US for any employer
Work Experience
Director of Marketing & Ops Management
Fearless Construction USA-San Antonio, TX
March 2024 to Present
In her role, Roxanna led marketing strategies that significantly enhanced Fearless Construction's brand visibility and market share. She implemented SEO tactics, resulting in an impressive 35% increase in website traffic within six months. Roxanna's efforts increased the company's online presence and contributed to its overall growth. She also played a crucial role in managing cross-functional teams to align marketing efforts with business objectives.
Roxanna encountered an SEO challenge at Fearless Construction because she lacked access to the website's SEO settings. Instead of being deterred by the obstacle, she strategically created a new website and linked it to the original one. This innovative approach, guided by her resourcefulness and the application of her knowledge from previous positions and education, allowed her to increase website traffic effectively.
Matchmaker/Founder
Amore Matchmaking-San Antonio, TX
January 1999 to Present
Roxanna founded Amore Matchmaking and achieved an immediate 98% success rate with a proprietary compatibility assessment tool. Her exceptional service and high client satisfaction have established a new benchmark in the matchmaking industry.
Case Manager
Total Health Concepts-Huffman, TX
February 2012 to November 2023
Roxanna collaborated with interdisciplinary teams as a Case Manager at Total Health Concepts. Her efforts led to the development of personalized care plans, which achieved a remarkable 40% increase in patient referral rates and maintained an exceptional 95% patient satisfaction rate. These achievements demonstrate
Roxanna's commitment to improving patient care and satisfaction. Matchmaker
Rose Matchmaking-Houston, TX
January 2018 to December 2020
Roxanna was instrumental in implementing new SOPs that greatly strengthened the company’s brand identity and substantially increased website traffic. Her efforts resulted in a significant expansion of the clientele and market exposure.
Social/Marketing Manager and Dispatcher
UBC-Houston, TX
December 2018 to December 2018
While at UBuilders, Roxanna initiated successful scholarship programs and impactful social media campaigns, leading to heightened media exposure and improved customer satisfaction. Her focus on SEO and targeted blogs also resulted in a notable increase in website traffic and a higher referral rate. Romance Recruiter/Matchmaker
SM Matchmaking-Austin, TX
January 2014 to December 2016
Roxanna successfully recruited high-profile clients and effectively tackled price objections with a revised pricing model. Additionally, she enhanced service presentation by creating branded materials, ultimately enhancing sales and service perception.
Matchmaker
TXSinglesTX Singles-San Antonio, TX
January 2012 to December 2014
In this role, Roxanna developed and implemented SOPs to elevate service quality and match continuity for a dissatisfied client base, ultimately laying the foundation for Amore Matchmaking. Education
BS in Psychology
UT Austin
BA in Business Management
UT Austin
AA in Journalism
University of Pennsylvania
Skills
• Adept at fostering positive relationships and ensuring client satisfaction through effective client relationship management.
• - Roxanna has a proven ability to enhance brand profiles and digital presence through strategic marketing and SEO.
• Successfully led teams and managed projects to successful completion through effective leadership and team management.
• Skilled in identifying challenges and implementing effective solutions through strong problem-solving and innovation.
• Cerner
• Epic
• Social Media Management
• Case Management
• Digital Marketing
• Blogging
• Event Planning
• Search Engine Optimization (SEO)
• Public Relations
• Research
• Intelligence Experience
• Interviewing
• Medical Terminology
• Writing Skills
• Recruiting
• HIPAA
• Branding
• Content Development
• Computer Networking
• Journalism
• Employee Orientation
• Program Management
• Google Analytics
• Customer Relationship Management
• Content Creation
• Graphic Design
• Adobe Creative Suite
• Copywriting
• Events Management
• Email Marketing
• Analytics
• Filming
• Video Production
• Photography
• Proofreading
Assessments
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Call center customer service — Proficient
November 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Written communication — Proficient
March 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer service — Proficient
September 2023
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Recruiting — Proficient
February 2024
Managing the candidate sourcing and selection process Full results: Proficient
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Time management skills — Proficient
June 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Teamwork: Interpersonal skills — Proficient
December 2022
Responding to challenging team situations at work
Full results: Proficient
Scheduling — Proficient
August 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient August 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work motivation — Proficient
April 2024
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
January 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Basic computer skills — Proficient
August 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Case management & social work — Proficient
January 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Medical receptionist skills — Proficient
January 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Marketing — Proficient
July 2024
Understanding a target audience and how to best communicate with them Full results: Proficient
Front desk agent (hotel) — Proficient
April 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
advocate
patient liaison
case management
customer service
social work
case managers
compliance
quality control
marketing
digital marketing
market research
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