Customer Service Administrative Assistant
Resume:
FRANCHESKA S. CUADRADO IRIZARRY
Apt 212
Kissimmee, FL 34744
**********.****@*****.***
PROFESSIONAL PROFILE
I aspire to obtain an opportunity to work at your company and apply my knowledge to acquire more experience working as part of teamwork. I am quick to take hold of new ideas and concepts, and to develop creative solutions to problems. I have the ability to work well on my own initiative and can demonstrate the high levels of performance even under significant pressure I hold a strong ability to perform successfully. PROFESSIONAL EXPERIENCE
Link Activ Julio 2019 – June 2022
• Customer Service Representative - Helping applicants from the Housing Department with applications. Be empathetic and give information about the cases. Guide applicants about available aids and provide excellent customer service. Empresas Y-Nuina Inc. Marzo 2018
• Administrative Assistant in charge of the proper functioning of the office or company doing administrative work, such as archiving, plan and coordinate the activities of the office, in addition to drafting reports.
Adriel Toyota Febrero 2016
• Receptionist & Contract Analyst- the mainly functions were handling the phone calls received regarding information about guarantees and vehicles. Analyze the information provided by prospective customers to submit the documents for final approval. Pro Human Resource Service Mayo 2014
• Adjuster- inside and outside adjuster of unsecured Personal Loans, in order to bring the accounts current we have to make payment plans and restructure accounts. I have to meet standards and expectations to complete all the production required to make the company goals.
Banco Popular Febrero 2014
• Adjuster- Collect past due account of auto loans and leasing, establish payment plans and bring the accounts to current giving the customers the alternatives available for this type of product. Meet the standards of the scorecard to achieve the company politics that include quality, money collected and promises kept. Econo Rial 2010- 2013
• Cashier and Floor Assistant- I was responsible for the tallying of cash, to provide an excellent customer service and to organize products in the aisle of the supermarket. EDUCATION
Universidad Metropolitana 2008 - 2010
• Associate’s Degree in Communications and Marketing SKILLS
• Communications – Excellent verbal and written communication skills both English and Spanish. Use proper grammar and have a good speaking voice.
• Interpersonal Skills – Able to get along well with co-workers and accept supervision. People oriented.
• Flexible – Determined to try new things and interested in improving the efficiency of assigned tasks.
• Attention to Detail –Produce work that is orderly and attractive. Ensure that tasks are completed correctly and on time, with excellent organizational skills. Concerned with quality.
• Software Knowledge - I have extensive experience working with Windows 8, and Microsoft Office Suite.
REFERENCES: AVAILABLE UPON REQUEST
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