Customer Service Accounts Payable

THOMAS R. WOLTJEN

*** ******** **, **** *** NJ **204 • 856-***-**** •*********@**.***

Profile Motivated passionate professional with a multitude of experience at all levels of customer service, business management and hospitality. Exhibits high level of professionalism, communicates well with others, and maintains attention to detail while working in a fast-paced environment. Summary • Proficient in Microsoft Office Suite

• Exceptional finish carpentry skills

• Strong interpersonal and organizational skills, able to articulate ideas clearly and concisely

• Over forty years of customer service and management and entrepreneurial experience Education High School Diploma

North Catholic High School, Philadelphia, PA 1973-1977 Experience

Jules Mastbaum Vocational and Technical School

Owner/Operator June 2014 - June 2023

Mercer Café @ The Navy Yard, Philadelphia, PA

• Managed all aspects of store opening from business planning, design/construction, financial planning, human resources, implementing systems and processes.

• Oversaw all aspects of hiring and training employees, including keeping updated licenses and safety certificates.

• Rectified daily cash drawer and handled all banking transactions.

• Maintained all financial aspects of the business including payroll, accounts payable and accounts receivable.

• Managed daily operation of restaurant and oversaw 15-25 employees on a regular basis.

• Planned and executed hundreds of private events for special occasions for guests, including menu planning, pricing, décor, and staffing.

Owner/Operator May 1999 – June 2023

Mercer Cafe, Philadelphia, PA

• General manager of family restaurant with a staff of ten, responsible for all daily operations.

• Responsible for managing inventory, expediting orders, completing transactions, and basic accounting functions.

• Oversaw all aspects of hiring and training employees, including keeping updated licenses and safety certificates.

• Maintained all equipment and repairs, performed routine cleaning and maintenance to ensure meticulous and sanitary dining experience.

• Maintained all financial aspects of the business including payroll, accounts payable and accounts receivable.

• Developed lifelong customers by providing outstanding customer service and ensuring consistent quality control of product.

Owner/Operator Tom Woltjen Contracting, Merchantville, NJ 1997-1999 Foreman Carpenter’s Union of Philadelphia, Philadelphia, PA 1993-1996 Sheet Metal Mechanic Philadelphia Naval Shipyard, Philadelphia, PA 1980-1993

• Performed basic and advanced carpentry work.

• Calculated accurate material estimates to create quotes for clients and employers.

• Basic electrical and plumbing knowledge

• Proficient in new construction and renovation

• Skilled in metal work, welding, and machine operation.

• Managed teams of laborers as foreman at Philadelphia Convention cneter jobs. Volunteer Experience

Borough Of Merchantville

Parent Teacher Association 1990- 1999

Baseball League 1990-1999

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