Project Management Technical Support

PROJECT MANAGEMENT, TECHNICAL SUPPORT, TEAM MANAGEMENT.

Skilled Supervisor, Presentable, Fast Learner, Organized, Result Oriented,

Teamwork

Attaining individual with collective goals & Ideas, seeking a challenging

position in information technology that provides opportunity to use my

abilities & experience to add value to enhance goodwill of organization and

learn/develop my skills.

High energy Person with Positive approach, Self-Motivated, Active listener,

Good closer, long time relationship maker, Target achiever, Effective ideas

holder, Able to work for multi tasks, Work as a team, Leading capacity,

Approach towards achieving business objectives. Strong Verbal/Written

Communication, Prioritization Skill, Comfortable in a fast-paced

environment

Dependable and goal-oriented IT Specialist with 3+ years of experience

maintaining in-house IT systems, providing comprehensive customer support.

At UHN (University Hospital Network), saving many workhours for a team of

15 specialists through creating scripts to automate scheduled system

patching in TVDSB London Ont.

TRAINING AND CERTIFICATIONS

PMP Project Management

ServiceNow Certification of System Administrator.

Service Now Developer Training.

Information & Data Security Certification,

TGS - Practice & Delivery,

Ontario Worker Health and Safety Awareness,

Microsoft Azure trained, AZ900 Exam in process,

Anti-Money laundering, Fraud awareness & PRB sales management skills,

EMPLOYMENTS HISTORY

Technical Project Team Lead March 2023

till date

Najkar IT Services

. Manage Tech team in School Boards & retail stores for cisco devices,

. Win10 Project Management to Retail Supermarket chain.

. Upgraded, Configure & maintained inventory system, Users in Active

Directory, Google admin, SCCM, MS 365, Sharepoint, Top desk for the IT

Users, assets including Smart systems, Peripherals, Laptops, Chrome

books, MDM intune & Endpoint for iPads & Mobile devices.

. Negotiation with vendor for different options of advancements of the

project,

. Active directory Managemtn, Group policy,

. MS Intune & endpoint, Complaints & access management, Patching, Auto

Point, Software Admin & Upgradation & on permises/remort Server

migration,

Project Coordinator/Technical Support Sep 2022 to

Feb 2023

Durham Distt. School Board/DPCDSB/ Altis

. Project Management support to handover Chromebook to School Students

. Worked as team with School TSA in a fast-paced flow of multiple

schools,

. Used Microsoft 365 applications MS OneNote, MS One-Drive, MS Teams,

Active Directory to reset Passwords, register new System and user in

the AD.

. Provided technical Support to hardware & software for Teachers and

Students.

Technical Project Specialist, Server Swapping Project July

2022 to Aug 2022

Hotel Marriott (TEKsystems) 2 locations employed by Tanager USA

> Successfully swapped and done cable connections of servers of 2

locations,

> Checking backup, data transfer,

> CISCO Devices swapping and reconnecting,

> Data back up new server, and change new advanced UPS,

> Reduced targeted downtime and testing new server all transaction in

Hospitality industry,

> Destroy the HDD and send for dispose off to reduce data risk.

Technical Support/Project Specialist March 2022 to July

2022

Toronto Western Hospital UHN (MBI)

Part of Successful team of "GO LIVE" for EPIC/Synapse in June 2022,

> Worked in environment of TCP/IP and DNS as well as DHCP, MDM, SSCM,

MECM.

> Maintaining, Installation, Testing and Troubleshooting 1500+ devices

including Windows computers, Servers, WOW (Workstation on Wheels),

Documents printers, Wristband Zebra printers, Label printers,

Medication Label printers, Microsoft, Dell, Apple, Lexmark, HP, Canon,

desktop/laptop equipment, Scanners, Label scanners, Cellphones

(Support iOS & Android), hardware/software, and peripherals in a

network environment, Projectors, Document Scanners, Endpoint Devices,,

Rovers, end device management software,

> Win10 Upgradation, Configure, OS Operating software and Installed 200+

New desktop computers with users' data transfer,

> EPIC (Synapse) launching (UHN's initiative to transform patient care,

clinical education, research & quality of work life for Team UHN),

> Vendor support contacts to solve technical problems with desktop

computing equipment & software.

> Supporting Microsoft Office 365 and other software applications.

> Resolve, escalate, close, follow-up, attach article, child ticket and

update incident in ServiceNow, Ivanti ticketing system,

> Worked with vendors to cut equipment costs after making old devices

repaired.

> With teamwork of clinical, non-clinical staff and working with a wide

range of stakeholders achieved a shared goal to improve patient safety

and experience.

> Maintain excellent service relations with users, teams & other

stakeholders.

Project Team Lead/Asstt. Project Manager Tech. Support July 2021 to Dec

2021

TVDSB London/Metro-link/Disneyland

. Managed and lead the team of 10 TSAs in TVDSB Project,

. Server decommission, follow approval process with admin/SCCM, removed

hard drives, wiped data, and shredded onsite to reduce risk of data

leakage,

. Installing, configuring, and troubleshooting routers and switches,

cabling, Copper & Fiber, Network support, VoIP Telephones

. Upgraded and maintained the inventory system in Google admin and Top

desk for the IT assets including Smart systems, Thin Clients, Laptops,

Chrome books, iPads & Mobile devices, and checked physically,

. Used Microsoft 365 applications in the project like MS OneNote, MS One-

Drive, MS Teams, Outlook, MS Excel, Power Point, Servicenow

. Imaged & configured new and existing computes and chrome-books,

. Key achievement: Wrote scripts to automate scheduled system patching.

Saved many hours a week.

Hardware and Software Technician Mar

2021 to June 2021

Pure Soap Quebec (Quemar Distribution On).

. Desktop Imaging and Development: Installed Image creator including

remote Computer, tested performance, troubleshoot to identify,

. Using Microsoft 365 Apps like,

. Calendar for Planning, Meetings and Appointment.

. Forms for Survey, Registration and Quires, MS Teams for Virtual

conferences

. MS OneDrive, One Note, to Access/Upload big files, pictures,

Trainings.

. MS Resource Manage, Organize, Mange collaboration with old and new

team,

. MS SharePoint to collaborate with other apps, also to storage

documents.

. MS To-do for organizing forms, Whiteboard for online class or

meetings,

. Fire wall, Anti-Virus, Apple Mac, Chrome Operating Systems, legacy

Version of OS and iOS, SCCM System Centre Configuration management,

Power Shell, Bit-locker for Securities, G suite Security for

servicers, Active Directory

Volunteer Support Nov

2020 to Feb 2021

The Salvation Army Toronto.

Supervisor Sales, IT Helpdesk & Customer Services Jan 2020 to

Nov 2020

Busch Movers and cartage Inc Toronto.

. Supervised sales and marketing activities, to increase tele calls for

more prospecting and search potential customers, Survey, and quote

prices.

Equipment Technical Officer, July 2019

till Jan 2020

BMO Bank of Montreal.

. To manage booking of Multimedia Projectors, Photo copier and other

Equipment, issuance & receiving back after staff usage,

. To maintain, order stationary, also manage charity draw for free

parking.

Team Leader/RM/Service & Sales Officer April 2005 to Dec

2018

Mashreq Bank PSC. Dubai UAE/FGB/Azizi Investment

. Led multinational Team of direct sell unit, enable to achieve assigned

targets.

. Managed, motivated, monitored & optimized a target-oriented Staff.

. Maintained relationship internally, Represented Bank in seminars,

exhibitions.

. Managed manpower by recruiting & motivate existing sales force.

ACHIEVEMENTS

* Top performer in Personal Finance for Q.1 2015 in Country level

Branches,

* Proved to be promoted as Team Leader after overachieving targets &

Showing Team Management skills and abilities,

* Top performer award in Abu Dhabi & 2nd performer in UAE in April

2012,

* Overachieved by 150% KPI in 2011 & 12, Highest Platinum cards sold in

UAE in 2007,

* Won top Incentive earner in UAE in the month of June 2007 i.e., AED

12000+.

* Won top10 Performers Award (Q-2 April-June 2007) Top 10 Q-3 (Jul-

Sep.06)

* Achieved cross sell targets by 400% & given responsibility of non-

performer team, successfully perform well to achieve 1st position

country wide in 2nd month,

* Top position in team of 15: April, Oct, Nov 2011, Feb & April 2012,

June 2007.

TECHNICAL COMPETENCIES

OS: -Windows Servers 2019/2016/2012R2/2012/2008R2/2008, Window

workstation 10/8/7/XP,

MS Application/ Roles/ Features: - Active Directories, SCCM,

Exchange/Outlook,

Management and Backup Tools: - Epic HIS, Service Now, MDM, Intune,

McAfee Antivirus,

EDUCATION

MBA Master of Business Administration. (2002-2004)

PMP Project Management from PMI USA 2022

Abacus Institute/SAL University Pakistan,

References: Will be available as per organization's requirement.

Contact this candidate