Customer Support Service

MERCY ADEWUMI

Address: Lagos, Nigeria.

Tel: 070********

E-mail: *************@*****.***

SUMMARY

A self-motivated and achievement-oriented person with analytical and conceptual mind, able to work effectively in a challenging environment and meet the industrial and commercial profile target.

EXPERIENCE

BITMAMA INC/CHANGERA GLOBAL October 2022 – present

Customer Support

●Assessing and resolving customer needs to improve satisfaction.

●Effectively addressing customer inquiries via chat and email using Intercom.

●Maintaining professional and effective communication with customers through all our channels.

●Providing customer feedback to the relevant teams to help improve the product.

●Generate ideas about product improvement from personal testing and experience.

●Document and update customer records based on interactions in our CRM database.

●Communicate with internal departments to provide an efficient workflow to handle both customer and technical related issues.

●Troubleshoot and resolve minor technical equipment related issues and concerns.

●I conduct detailed reviews of new customer accounts, meticulously verifying their identities through comprehensive KYC procedures and validating the provided documents.

●Managed and executed diverse weekly tasks using Google Docs, Slides, and Excel sheets.

TRADE DEPOT INC February 2021 - June 2022

Sales Executive/customer support

●Resolving customers issues relating to the application.

●Handling customers' complaints relating to order tracking /delivery through the appropriate channel.

●Solving all general customer issues through diverse means i.e. raising tickets through slack channel, sending emails and phone calls.

●Collecting and analyzing customer feedback.

●Build and maintain relationships with clients to understand their needs.

●Collaborate with marketing teams to develop effective sales strategies.

●Provide product information, troubleshoot issues, and offer solutions.

IROKOTV PARTNERS

Sales Executive May 2018 - January 2021

●Contact potential and existing customers to inform them about the services offered.

●Ensure customers subscribe to iroko TV applications.

●Solving all customer issues brought to you either through calls or emails.

●Attending customer requests concerning the application at all times.

●Training junior staff workers on sales and customer service skills.

TECNO MOBILE

Brand Ambassador January 2016 - July 2017

●Welcoming customers to the outlet.

●Ensure that all tecno mobile phones are properly displayed and neatly arranged

●Working effectively to challenging target

●Attending to the customers nicely always

●Keeping good and business relationship with the customers

●Providing the best customer service at all times.

●Training junior staff workers on sales and customer service duties

NATIONAL YOUTH SERVICE CORPS 2015

Teaching

●Impacting moral skills to the student

●Involving the student in social activities

SILVERBIRD MEDIA TELEVISION 2013 (I T)

Reporter

●Sourcing for news online and event

●Getting the news scripted out properly

●Taking the scripted news story to the editor

SKILLS

●Customer service.

●Time Management.

●Interpersonal and analytical skills.

●Good communication/presentation skills.

●Team player and a goal getter

●Complaint resolution.

EDUCATION

Ambrose Alli University, Edo State 2014 B.A Theatre and Media Art

Marigold College, Oworonshoki, Lagos 2008 West African Examination Council (WASSCE)

INTERESTS

Reading, Meeting people & Listening to Music

REFEREES

Available upon request.

Contact this candidate